I have never been a big fan of airplane meals
We purchased premium economy seats 9 months ago and got bumped to economy when we tried to board the plane. It was a huge fiasco while they struggled to find us seats. I tried reaching out to Kayak to see how we can get refunded for the extra money we spent on premium but have heard nothing back. It was a 14 hour flight and were disappointed that we lost our seats after selecting them 9 months ago.
Flight was overall OK: lovely staff and smooth travelling. The only downside was no food was available on a 3.5 hour flight over lunchtime. Luckily we had realised this in advance and brought our own bento.
The whole flight in Economy was great, the crew were just amazing and the food was great as well
Crew went out of their way for me, not often
Lots of legroom for a small flight. There was in flight entertainment even though it is a short duration. We waited on one passenger to board for a long time after everyone else was on.
At Fukuoka, check in counter stuff was no experience , took long time and took out our preserved sheets to change to emergency exit seats without asking. The flight was late and we missed the flight to go back to SF. My luggage was broken. I had a terrible experience.
Chair was broken. Crew was awesome. Food was eh. Dinner food not so good the sandwich was good ( for airplane food) headphones hurt my ears. It’s hard because no one has plug in earphones
Fast boarding. Cabin temperature was a bit warm, but I guess this is the standard in ANA. The Room seats are spacious, but not long enough for me.
ANA crews are superb, very responsive and caring. Boarding was smooth and so as the landing. Great flights we had with ANA.
Service was great, we had bad departure and bad arrival due to weather, but that we cannot control. Hats off to the pilot!
Best part: It’s operated by All Nippon Airways. It’s quite literally comfortable, reliable and respected from boarding to landing each and every time. It’s perfection without extremity in lavishness — it’s how flying should always be!
Seats are smaller and harder than other airlines we have travels with. Food was edible but no good. The sandwich was the only thing I would eat again. They did have a lot of movies to watch.
The food for long haul was poor compared to Singapore airlines economy. Pasta plain with tomato sauce . Singapore airlines give me Hagen dash small ice cream cup it was great. The choices of dinner course Singapore air also much better The crew mostly friendly. The economy seat are as expected.
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
The plane was so gross and dirty. Literally saw dust layering and flowing out the grey vents. Dust was all over the air vent knobs to the point where I took my sani wipe and cleaned them down so at least it wasn't blowing my my face. Also, I upgraded and paid for Wifi and it's always so spotty. I get we are in the air, but don't charge for it if it's not going to work. I expect so much more from United. They really are giving up.
United Airlines changed my flight 5 hours before I arrived at the airport. This messed up my entire day that I arrived in Japan.
We fly to Ecuador frequently. Checking in is usually a hassle because most United agents take some time before they can verify that my passport doesn't require a visa to Ecuador. This time the process was even longer due to the cyber attack. But she was really nice to us. So glad we brought plenty of snacks to supplement the 3 flights from SEA to GYE.
Crew went above and beyond. I was able to upgrade to United Polaris within 24 hours of my flight departure for 30,000 points. Was totally worth it.
We left 3 hours late. Of 4 flights on my trip, 3 left at least 3 hours late and one flight was canceled
My flight attendant was attentive! The elderly person next to me was flatulent and the flight attendant could see that I was in distress and brought me some face masks
This time there was nothing to be better, really! Boarding on time, taking off on time and arriving earlier. The only complain is about way too long line at pre-check security point at DFW. But this is the airport’s problem, not American Airline.
Best flight by a pilot I’ve ever been on as a 62 year old
Newer Aircraft have more amenities, but the JAL flight crew and ground staff are top tier and provided the best customer experience I've ever had on a flight!
It was a crazy day with a lot of delays and gate changes. Not a huge fan of the Charlotte hub at all.
After multiple delays (I lost count), the flight was canceled due to a "maintenance issue". So instead of a direct flight arriving at 5:00, I had to take a flight connecting through Chicago. That flight was also delayed, partially because the plane from the cancelled flight hadnt been removed from the gate and there was nowhere for the other plane to park. (Did nobody think this might be an issue during the hours after that flight was canceled?) The connecting flight out of Chicago was delayed as well. I didn't arrive until 12:30am the next morning. I should have just cancelled the trip. It wasn't worth the hassle and stress.
Flight from Miami to Tampa was canceled on sudden notice. No alternatives were offered except next day's flight in the evening.
They give you slippers, which I loved. I wish they gave us more treats and snacks for the long flight.
16 Hours delayed, NOT because of the cybersecurity Microsoft issue, but because we were one flight attendant short, then when the missing flight attendant showed up two hours later, the flying shift of our pilot had expired, so, now no pilot. American Airlines is the new Spirit Airlines, actually, that is not fair for Spirit, they are probably better.
I arrived three hours early and I got all the way to the gate within 30 minutes once the ticket counter opened up. New trainee on her second day did a fabulous job.
On this flight, we didn't even get water offered, nor any other beverage. Therefore we got a snack of pretzels. Flight was good and Air Canada a good airline
The flight was delayed but at least they let us know early about it (the night before)! Everything after that was smooth!
Fantastic how well crew especially at check in counter switched to English for our comfort.
Freezing temperature inside the cabin and terrible food. AC used to be better.
People were very nice and helpful. But the plane is noisy, and crowded. Seats are too small. Plane was too cold too. Air Canada app is very slow. Couldn't upgrade seats to the next section. Also surprised that basic economy seats were actually standby.
People were very nice and helpful. But the plane is noisy, and crowded. Seats are too small. Plane was too cold too.
The entertainment , bad movies and not too much to select.
Some help when I asked but everything was so confusing to figure out otherwise. More clarity to direct through procedures needed!
The seats were very uncomfortable. The food was terrible. They only came around with the drink cart for dinner and breakfast. What if we needed water or something? I had to take my pills in the morning with a pop I bought from the airport. Absolutely ridiculous! Will never be flying Air Canada again after this trip!
The seats were very cramped and they kept turning on the lights which made it hard to rest.
