The boading process was fine. Had to wait for bus from tarmac to terminal. Had to go through 2 or 3 security checkpoints in Lima to make next connecting flight.
The crew was super friendly and respectful, they made me feel well all the fly , thanks delta
No food optional ( they offer just pasta, no second option, the soda without carbonation, I asked for snacks and they said give a minute, I never got it) I believe they (crew) don't care about it (people)
My experience it was okay but have many thinks to be better. For example the food, the comfort.
On time. At least they offer a drink and a small snack. Plane was clean
Airline lost my luggage and after 20 days it has not been returned nor refunded any money.
I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
I was at the back of the plane with earphones, and I could still hear the chatty flight attendants; I wasn't able to sleep at all.
Poor and identical to the first two legs, except for the crew who were patient, professional and of pleasant and jovial disposition!
Moody attendants that can barely look up at the passengers. I’m all for people having an off day, but you can tell some Untied Airlines Employees have lost their zeal for their jobs
Flight departed owing to SFO TSA delays as well as incoming flight running late I know these delays are commonplace but when you’re flying long haul international the least that could be done is priority being given to customers in this situation I raced to the gate the plane was still there but NO UNITED AIRLINES STAFF in the surrounding area could seemingly provide effective support This coloured my view of flying with UA The actual flights were good
service was slow and at times there was no service at all in premium plus seats. they do not care about people in premium plus
Absolute disaster. Rude, uncooperative staff. Staff ignores and pretends you don’t exist when you are asking them a question. Erroneous departure gate and baggage claim information. Equipment not working for purchase of drinks. Overly expensive baggage check-in fees. Overly crowded. Dirty airplane. Passengers coughing incessantly as if they were being gassed. Circled airport in flight several times and waited on the tarmac for 1.5 hours. The worst experience ever. Consider another industry. The travel industry is not for you.
Great checkin experience and flight crew were very friendly and helpful
My flight was delayed for a whole day, so I lost a day of my vacation.
Too many canceled flights and kept my wife and I separated on alternate flights. We did not fly out of Denver. We paid a lot of money for the seats we wanted and now that money is gone and we did not sit together. That being said, the many agents were very friendly and did everything possible to help us.
