Ground staff were excellent They helped to re book when our flight was canceled
First flight was delayed taking off and delayed getting to gate when we landed. Therefore made the connection time very stressful. barely made it to the connecting flight. We were forced to check our carry on luggage. Then you lost one of pieces of luggage when we got to Detroit.
I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket
We had a 90 minute delay due to equipment failure that was detected just before we took off. United rebooked my connecting flight.
Some of the issues with my UA flight to a connecting flight: United said the SF to Frankfurt flight was getting late making us miss 10:50 flight and could only put us on a flight that left at 4:15 PM from biz to coach. then they canceled the ticket on the connecting flight. I didn’t have a seat, etc., etc., and over an hour dealing with UNITED blaming Lufthansa and Lufthansa pointing to UNITED. The flight itself was fine (food sucked) and we landed in time that I could’ve made the 1050 flight. but the LH gate agent said I couldn’t get on because United issued the ticket and only they could change tix back. Gave up and wasted the next five hours plus of our vacation and ended up being totally wiped out by the time we reached the hotel.
Quality of service and maintenance has declined since my last trip before COVID.
Flight delayed. They made no attempt to get our luggage to our connecting flight so I am without necessities after they begged me to check in my bag. Still dont have it.
Was a good flight , well served by the flight attendants. Boarding went smoothly, flight was smooth.
Every Single leg of our trip was delayed signifigantly... including a new flight we had to take because we missed our connection flight due to delays.
Flight was delayed by an hour and We had to rush and run so we will make it to our connecting flight! And then when we reached Naples, Italy , our luggages were all DELAYED!!! It was a real inconvenience to us!!