On time boarding, plenty of overhead baggage space even for Group F, on time departure / arrival.
The airline was great. What was annoying as hell were the inaccurate emails from KAYAK telling me the boarding gate changed and the date of my flight was 1 day later then the actual flight 😡
No food, did not use entertainment - you need additional options for questions like that.
All pretty good except we were a bit late getting into Seattle and I had to run to my next gate and was the very last person to board (they were about to close the door but were terrific about getting me aboard.) Hustling between gates is not usually a problem, but I just had a hip replacement which affected my ability to hurry.
Alaska is always a great airline, friendly, clean and usually on time.
unfortunately had mechanical issues and had to switch planes. the obnoxious drunk guy in the furthest back seat could have been quieter and not dropped so many f bombs.
Flight was delayed but it worked out fine. A woman was yelling and singing loudly throughout the flight. Unpleasant for everyone around
Easy boarding, good staff, comfortable seats, easy ride. Also, friendly passengers!
My main complaint is specifically with having booked through kayak. Our flight was delayed and I was no longer able to access my boarding pass through the kayak app. Fortunately I had screen capped it. If I had not it would have been critical problem while boarding.
Have the plane with our connecting flight arrive on time so there was no need to rebook
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
The flight attendants were unhelpful. It was a packed flight, and usually a flight attendant would help find a spot in the bin for your carry on or shift things around. Neither made any effort to do so. Also, I had to then check my bag. I was told it would be on the carousel in YYZ, but it came up on the jetway. So lucky I saw others standing around for their bags. I would have walked straight past this and on to the carousel. They could have at least told me that they had given me wrong information. Very unsatisfactory.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
boarding was uneventful. Snack was pathetic. A tiny fruit bar. Entertainment was limited to just select movies on your own tablet or phone. No live TV. I recently flew Jetblue and they had unlimited snacks and live satellite TV the entire flight. My seat was an exit seat, 20A. It was super uncomfortable. It felt cramped and the middle seat was taken up by a large woman who pushed into my shoulder and arm. Horrible flight.
They canceled our flight and left us stranded to figure it out
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Long wait before take off without an update for 20 minutes. Flight was good otherwise.
Plane still had screens for watching movies. Good selection too.
