The take off and landing were smooth as was the flight. The service was great. Bathroom was clean. Thank you
Our travels originated in Spokane to Portland, we left about 1/2 hour late, we had only 45 mins to catch the flight home. In mid flight the flight attend approached us saying that we are going to land after our plane home is going to start boarding. And not only my wife and I are on that plane, but 3 others. We ended up landing about 40 mins the plane started to board, they let us off the plane first, but when we got off the plane and started to go to the next gate, there was no one to guide us or aid us in how to get to the next gate! With that being said, the next gate was VERY, VERY far apart! We practically had to run to the next gate, which was at the end of the terminal. It was not like we took a different Airlines for both legs, but it was the same Airlines.
The plane was delayed for over an hour because of a family who didn't speak English, and didn't understand what was asked of them. While I understand the delay, I thought it was unfair to keep us all waiting for over an hour to get to our destination and a better approach should've been exercised.
Finally get a snack n drinks! Just like the good ole days!
The website said ear phones were provided in first class. They were not. But a lot of programs had captions
I didn’t make it because Alaska schedule my flight too tight, I had to run to the other side of the airport, and no one helped me get off the plane early or held the plane for me… so I missed it and it was Alaskas bad, not mine
The flight took off two hours late and involved a gate and plane change. It might have better if they had announced a problem from the beginning, not when we were boarding. Annoying, but better to be safe.
Talk about boarding with ALOHA. The attendants at the counter and the flight crew were so cheerful and happy, it was good to go home with that little bit of friendly aloha I seem to not get on other flights. I have not flown Hawaiian Airlines for quite some time, but this was better than most of my flights back to the islands. I loved the comfortable seats, the updated videos that were so culturally integrated with necessary information. For example, how many times do you have to watch a flight attendant give the same ol spiel on how to use your seat buckle. Instead their modern video of actual flight attendants on a beach talking about how you should you operate your buckle. Or how about the kane dancing hula in the loi'i patches and talking about where the exits are on the plane. It was fantastic and entertaining. I also liked the fact that I was offered a breakfast sandwich that was quite tasty. Nowadays you have to spend $10 on anything inflight and it just gets so ridiculous with prices it was nice not to have to pay for a snack. I also liked the fact that for a nice sugar rush, Honolulu Cookie Company cookies were given. How is that for advertising? Love, love, and loved it even more. As a local I sure felt the spirit of Aloha on this trip coming home and I would never say no to flying Hawaiian Airlines again.
My experience was great! The crew is great always happy and friendly :) thank you Alaska!!
We were delayed over an hour because of fog at the destination--not Alaska's fault, but it still made the experience a little frustrating on the day before Thanksgiving.
Terrible. Still have not received the refund from them. They sent it to some account that I don't even know. Spoke with costumer service and they are unable to help.
I didn’t like it at all. I miss my second flight because of the delay on Allegiant Air now I m stuck in MCO.
Good, but a bit late on take off after loading. Don't like charging for carry ons!
First time flying with them and will definitely fly again in the future. Crew was so nice and friendly, fought was seamless. They are simple planes, no entertainment, but it’s fine for a short flight or if you have personal devices Rates are competitive, and they did so well with keeping the flight on time after a tropical storm, where other airlines had delays and cancellations.
They boarded passengers that sat in the back of the plane first, making boarding very efficient.
I didn't even take this flight. My plans changed and I couldn't get ahold of customer service and the website kept breaking down during the attempt to change the flight. I wound up taking another airline entirely and eating the cost.
The worst flying experience ever 3 delays. No accommodations. Had to deboard the plane after being delayed.
Posted a 20minute delay but didn’t delay at all. Caused boarding issues and confusion. Also, didn’t release baggage. Took over an hour and 20 minutes to get luggage.
Flight was good, boarding was a breeze, flight attendants were friendly and professional. There was a medical issue with another passenger and the crew handled it in a calm and professional way.
The net issue I had was with the gate agent. We had added a carryon to our boarding pass when we checked bags. When I got to the boarding gate the agent was rude asking why I had a backpack - I said I added it - even had an orange tag on it. She ripped my tag off and swung her monitor around to show me how she was right- saying it isn’t wasn’t listed - only a checked bag. I explained again that I wasn’t sure what the issue was but I wouldn’t have an orange tag if I hadn’t added it. Then she finally checked my husband’s boarding pass and found that the agent at checkin had added my carryon to his boarding pass instead of mine. She sent me on my way without my orange tag. Was a bit embarrassing for me the tone she used with me assuming I was trying to get away with something.