Boarding is, as it always is… horrible. Gate lice. Slow moving zones. Too many people with carry ons
I loved having a most black flight crew during Black History Month; rather by design or accident I appreciated the representation. ❤️
This was the second flight this week with flight attendant Marcus I’m not sure if his last name is Lane or Lang but this guy is awesome. He funny, attentive and his service is 5 stars. Marcus makes business travel more enjoyable !
Although the flight left late, we arrived early. It was one of the quickest boarding and off boarding experiences I’ve had. It was kind of annoying the only drinks they had were water, coffee, and tea. The flight was very smooth, temperature was just right, and flight attendants were friendly.
Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.
Lower number on this flight so spaced out passengers. Able to enjoy more room to relax during flight. It was lovely.
Kind staff. Snacks are small but that’s the new normal.
Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.
The young man who was our flight attendant in first class was lazy and did not do his job well at all. Never offered drinks upon boarding - actually I take that back... said "are you okay with water" as if I do not want to get you anything else, only passed the snacks around once, got my drink order wrong and then never offered a second round of drinks. He was the worst I have ever seen on Delta and we fly a lot.
Great service. Great staff. Boarding was a little slow, but I think there was a service dog slowing things down.
The boarding experience was good; $20 for wifi per flight is uncompetitive compared to Delta, Southwest, and others, and puts American lower on my list given similar pricing.
Great experience. Flight boarded easily. Departed early. Smooth flight. Great arrival in DC--almost no taxing! Almost direct to gate from runway. Crew was terrific. Same cookies and beverages in main cabin. I did not use the entertainment system on this flight.
Delays on all NY flights. There was no communication on why but they didn’t say it was weather. Other carriers were not delayed.
The flights were terribly delayed and then cancelled which forced us booking another night at the hotel. Very poor management from American Airlines
Extraordinary service in business class, and very good breakfast and snacks. A really lovely flight.
Same as before being upgraded to business class made it perfect
I flew out of Reagan National. My flight was delayed, delayed, delayed, and then canceled ...THREE TIMES over TWO DAYS. Staff were seemingly not empowered to provide information on why the flights were screwed up. A real nightmare.
They cancelled our flight without warning OR a refund. Never doing business with American Airlines again! This is the second AA booked trip in a row that we've had challenges with.
Crew was late. Baggage was late. 2hs inside the plane waiting fro de-icing and traffic. A 3:30hs flight ended up being almost 6hs inside the airplane.
Flight delayed on both ends - have a gate ready at DCA, don't make us sit for 30min after being late to take off as well.
I was charged fees for check in bags at the airport by British Airways. It was supposed to be no charge but Kayak messed up my booking apparently and I had to pay for check in bags. I paid $175.
They took my carry on and checked it in. Staff in general at Heathrow are not friendly or helpful
The crew were professional and friendly. It was the most uncomfortable international flight I've ever flown. Crammed in passengers. No overhead space to put my bag. No leg room and unable to recline seat due to seats too close together so it upset passenger behind me! Upgrade price to get 2 inches of more space unreasonable.
Boarding in Dallas was hell with extremely rude gate agents , especially a lady named Rajathi who was the epitome of rudeness with no compassion at all . She was horrible and I wonder why airlines have people like her on their roster who exude arrogance and haughtiness . Will probably not fly British Airwsys because of people like her .
Less than average, low level of shared required information needed during the transfer from airport to another, also the used team during boarding In Indianapolis station is Not Professional
Food was average. Better headphones seats were average at best.
Nice flight. Legroom was good. Food was good. Staff was friendly and helpful. Plane was modern and clean. Seats and headrests were comfortable. Entertainment system was good and modern, with a bright LCD screen and many appealing choices.
I have something to say about the flight I took from London to Gothenburg, after my flight from Austin to London. I fly a lot and have done so for decades. I first flew to Scandinavia in 1973. My former wife is Norwegian. The main thing was the experience at the Gothenburg airport. Three flights from Britain arrived around the same time. So there were huge lines at immigration since Brits are no longer a part of the EU. After over an hour in line, I finally gave my passport to the immigrations man. You’d have thought I was an Afghan. I just barely got into Sweden. I had to answer all kinds of blunt questions. I had to show all kinds of onward tickets, addresses of places I’d be staying and it was pretty daunting. Perhaps it has to do with the situation with Russia. British Air might have done something to prepare people that things have changed a lot and they’d better be ready to run the gauntlet when trying to get into the country here. Thanks for listening and taking this into consideration. Sincerely, a senior citizen of the USA
No land services during boarding, specially while moving from terminal to another
My flight was late. We stayed in aircraft one hour 😩
