They sent us to an airport way out of our way because they canceled our flight with no reason
The crew was dutiful but seemed detached and bored. The boarding process is ineffective. No reason I shouldn’t be able to sit with my wife. I checked in at the first available minute and still got boarding tow “C”. Southwest used to be my first choice due to value. But no longer. Southwest is like traveling in a cattle car. Suggestion: be the first to make Wi-Fi free!
The flight attendant was proactive in helping with placing carry on in overhead bins. This was the first time I had ever been offered help without asking or obviously struggling. Many on the flight were older people like myself and vertically challenged. I would hope this would be the norm on all flights.
This rating is based completely on the flight delay. Any flight where the plane goes through or originates in Las Vegas is delayed. I will avoid booking flights that do this in the future,
The plane wasn’t full, so we got the best seats
it was a short flight, so no refreshments. Could've used some water since I was running from the end of one terminal to the end of another to catch this flight
I liked that I got home safe. The flight was 3 hours late because of a broken aircraft
Easier that prior flight. The airline attendants didn’t really do most of their job as I noted in prior email.
The crew at the gate in Baltimore were rude and intimidating and insensitive to the needs of traveling families. They treated us like nuisance children ruining their day rather than the reasons they were working, paying customers with children who were anxious about the boarding experience. I would only travel Southwest again if it were the only option, especially if traveling with my children.
With COVID still around, I wish they wouldn't bunch us up so much at the boarding gates.
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Crew was nice. Flight was timely. Seats could be better as well as the food considering it’s first class.
Left on time and arrived early this extending our 31 minute transfer. Bags made it also!
Good and consistent Printer in lounge did not work for me :(
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
Delayed in taking off because no flight crew. The in seat entertainment was working properly.
I upgraded to first class only to find out that I still had no access to the sky lounge without a sky miles card or AmEx (something that should be emphasized outside of the fine print!) Also, no food or drink service provided during the flight, so I basically paid 4x more just for “free” checked baggage and a bigger seat. Not worth it.
Delta was really good about being transparent with why we were delayed it’s just that’s the plane was really old and outdated and a lot of the comfort and amenities we know Delta to have did not shine through
Bottom seat cushion is almost non existent. Very uncomfortable seat.
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
There was no USB plug in my section of the plane. So I could not charge my phone. Also, there was no screen to watch movie or anything like that. Wish I had known that in advance, I would’ve brought my iPad.
The flight attendants were unhelpful. It was a packed flight, and usually a flight attendant would help find a spot in the bin for your carry on or shift things around. Neither made any effort to do so. Also, I had to then check my bag. I was told it would be on the carousel in YYZ, but it came up on the jetway. So lucky I saw others standing around for their bags. I would have walked straight past this and on to the carousel. They could have at least told me that they had given me wrong information. Very unsatisfactory.
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
boarding was uneventful. Snack was pathetic. A tiny fruit bar. Entertainment was limited to just select movies on your own tablet or phone. No live TV. I recently flew Jetblue and they had unlimited snacks and live satellite TV the entire flight. My seat was an exit seat, 20A. It was super uncomfortable. It felt cramped and the middle seat was taken up by a large woman who pushed into my shoulder and arm. Horrible flight.
They canceled our flight and left us stranded to figure it out
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Long wait before take off without an update for 20 minutes. Flight was good otherwise.
Plane still had screens for watching movies. Good selection too.
My flight back my reservations were list because they said I didn't pay my pet fee when I had a receipt
great experience. minimal lines at BWI. at DFW they got a long haul 787 boarded in 30 minutes
It was exactly what I expected, actually arriving sooner than scheduled.
Delay 14 hours! Missed all connections and had to fly different airline the next day.
Excellent. Attendants served preflight drinks and were courteous and nice.
It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!
American dropped the ball on this flight. It was canceled after waiting on the tarmac for 6 hours. American airline was so greedy that they open the door after close, delayed our flight then caused the pilot to over 14 hours limit if they were to fly to Phoenix. So more delays and finally flight canceled. Horrible experience with American Airline in Philadelphia.
They took away my first class ticket for my plane ride from Ickx to Tucson because they’re plane was late getting there. They offered me nothing in return
Terrible customer service playing as usual was late and the Denver tried to get to a bus, but it already scheduled for service to Fort Collins, but because they could not help me at all at the baggage service desk. I missed the bus by one minute after they kept me arguing about how to handle my bag which have not gotten onto the carousel, Customer Service and Denver at the baggage claim customer service had the nerve to say she did not fly the plane and the responsibility of the bag was all mine. Pathetic.
Flight was 1/2 hour delayed leaving Phoenix. Otherwise it was an average flight. Flight crew on this trip was very nice.
