The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not a good one this time. The absence of internet without any information/notification ahead was really the unacceptable part. Also this new A350-900 has a serious legroom challenge for economy seats. It’s more like a medium-haul flight legroom configuration.
Very good crew. Food service above average. Seats very small for a 12 hours flight.
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my baggage and I still have not got it back. Disgrace
Extremely poor. First - and oddly enough, Air France denied access to the Business Class lounge at CDG to all of us - although we were all flying Business Class. It is amazing that an airline denies lounge access to its passengers flying on business and paying several thousand dollars each ticket. Second, the food on Business Class on absolutely horrible. Air France must have made an effort to prepare bad tasting dishes (not even the ice cream was good). Third, the cabin temperature was too hot and although we complained many times, it never got cooler.
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
They again did not offer any functioning WiFi in the transatlantic crossing.
The ac did not work and the plane was deployed for the AC BUT IT NEVER WORKED. I have high blood pressure and I was SWEATING AND NEARLY PASSED OUT. Do better.
For me it was a good experience… thank you Turkish Airlines
Old aircraft, very very low business class standards, no privacy between the seats, horrible old TVs, tiny bathrooms.
Good service, the airline also provided a traveling kit bag (tooth brush, socks, slippers, visor for sleeping).
The seats have to be one of the worst when it comes to comfort and you have to scramble around to out your handbag in the overhead. The food is still awful. Definitely will not travel on Turkish again and wouldn’t recommend it to anyone for sure.
It was very good and it was not my first time I always take Turkish air line for my travels
Food excellent Bathrooms improve cleanliness needed Staff fairly well attentive Entertainment fair Seats lie flat worked well
My flight was cancelled with no warning! I had to find out right at the airport when I arrived from my previous flight!
Excellent service. Made United 's business class look like a cattle car
I have been flying Turkish Airlines for the last 5 years it’s always great service, on time , excellent food, only one thing wasn’t reliable is their on board WiFi most of the time it doesn’t work.
Flight areas delayed 3 hours , train in the airport didn’t work
The meals were mediocre and the alcohol selection was poor. I enjoyed the selection of movies and other entertainment.
Multiple maintenance delays and the missed and rebooked connection changed gates at least 6 times including one which had us walking 20 minutes to another terminal and then back again. Seated our family of three in different middle seats throughout the plane and then there was an empty seat next to me. Very long travel day which I would have never agreed to if I knew the itinerary would be changed at 5 am, 2 hours before takeoff.
Its usually good but this flight was just mediocre. It WAS, however, on time, and got us home early. We had asked for a special meal. The one we got was not what we had requested and the staff said there were no extras so we my family essentially went without food on this 10 hr flight. Not the end of the work. Breakfast was a dry cold bun with some salad leaves and a slice of tomato. That’s it. Skipped it too and ate at home. I expect better from American.
We were offered Flight Change due to overbooking. We accepted and chose an earlier flight. We went to Rebooking center to make the change but agent told us no changes permitted on our Basic ticket. AA should not have made the offer to change our flight.
It was great! Boarding and taking off on time, good crew—thank you!
The flight was as good as it gets when flying. On time departure and arrival plus no lost luggage.
Flight was cancelled as I was in line for security. Next available flight got me to my destination 24 hrs later than the first. No refunds offered, just credit toward another flight. I booked with delta, got to my destination only 2 hrs behind my original flight schedule. Won’t be using American again.
Checked in the minute I was allowed and still wound up in group 8 for boarding.
great experience. minimal lines at BWI. at DFW they got a long haul 787 boarded in 30 minutes
Food service was good. Aircraft was old and needed upgrade such as seats. Flight was delayed about 1 hour.
My flight was delayed d the gate was never updated inside the terminal. If I hadn’t checked my email I would have missed my flight. Also, I paid a total of $5100 for my flight to be. Business or first class. My final leg of my flight from Heathrow to Frankfurt was not to standard of what I expected or experienced in the previous legs of my trip.
The only thing that the airport can improve which will help Lufthansa from delay flights is to warn the passengers that are flying to the USA to be earlier to the gate due to the documents check that in our case delayed the flight
This was the best carrier, comfort, service, good food, on time experience on a long haul flight. New, clean, quiet, smooth aircraft!!!
Liked - efficiency of boarding with 2 jetways. Checkin was with kiosks with helpful and plentiful workers to help with the process. Munich airport security was very automated, efficient and effective. Free wine and beer! Cons - food was only okay in economy class. Plane bathrooms could have been cleaner.
Disappointing. Too many let-downs, in delays and communication, by both Lufthansa and Discover to put in an email. I am resigned to the fact that this is what I should expect from all airlines. Unfortunately.
Crew were professionals. However, the plane seats are too small -essentially there is no space to move around which for so many hours is almost inhuman but certainly unacceptable. Same with the bad quality of food and the fact that you need to purchase Wi-Fi
Sorry, I’m not a fan of United. The seats are just too cramped and uncomfortable if you are traveling very far.
I think it was a United A380 plane. The trip from Munich to Denver was about 12 hours and the preferred economy seat I paid $75 for was very cramped. The crew was nice but I was so uncomfortable and getting up to walk around didn’t really help. My legs were swollen for 4 days afterward. I would think on such a long trip the seats would have more room. I would have gone 1st class but it was 3-4 times more expensive. I won’t fly anywhere far away again. My last experience with Lufthansa was great to Italy and back, but this time I could swear everything was United and not good.
Boarding was total chaos. They didn’t know what they were doing and taking bus to the airplane is like going back in time. The food is bad, portions are very small and we don’t get simple paper napkins! Is it really that bad?
No land services during boarding, specially while moving from terminal to another
Even the carry-ons were not allowed and upon getting down, we had the wait for the longest time for the baggage to put on the jet aisle. We had a short connection which British Airways kept changing and made out entire experience poor. I would never fly BA again.
The seat was very uncomfortable. It helped to use the foot rest. Could not sleep because of the seat.
The seats are incredibly uncomfortable. My luggage didn't make it on the flight from London to Nashville.
The plane itself is old and way overcrowded. The crew do a great job of trying to mitigate. It is just uncomfortable for over 8 hours, bearable, but barely. Boarding, and the baggage game, is ludicrous. Why charge extra to check bags when there is not enough room for everyone to "carry-on" and checking is needed? I do not think these issues would be different with other airlines, I believe it is the attitude that squeezes every penny out of each traveler.
Expected a lot better service paying for a business class seat. Seemed to be short on staff and did not get the service I expected.
I flew Club World and was SHOCKED at how totally absent the crew were for the duration of the flight. So much so that we received no drink service other than the post-departure cocktail and that was it. Wasn't even offered tea/coffee and the in-flight attention was so bad that literally minutes before landing the one crew member for our row was scrambling to pick up left-behind water bottles, glassware, trash. And the rest of the crew had already stowed all carts, he was cramming the trash into the lavatory trash can and was stashing the glassware frantically in the galley as we were on final approach. He was so scrambled he left two overhead lockers wide open (that he'd opened) for landing. Unbelievable!
The flight was several times changed. That was inconvenient, to sah the least.
They lost my special meal request and tried to tell me I didn't request it. I had the proof. Then they tried to get me to eat food I can't eat. No apologies
British airways keeps canceling our flights. I won’t be booking any future flights with them
