On time boarding, plenty of overhead baggage space even for Group F, on time departure / arrival.
All was good. Flight from STS to Burbank was on a new plane; flight back was on a plane that was showing its age.
I purchased the insurance but wasn't able to use it. There was no issue taking my money for if. Absolutely unacceptable!!
Good flight times. The app didn’t show all available seats when checking in. I thought I had to pay for an exit row to have a seat but there were actually 42 seats left. Then I had to get a refund and getting ahold of a customer care representative who was able to do that was very very difficult.
They cancelled our flight at the last minute, then reassigned us to a flight where we were in middle seats. Their "food" was a set of crackers.
Great m. Special kudos to Tamara at the check in counter Kodiak on Sept 6, 2024!!! Very pleasant and helpful, especially at the early hour of the morning.!
There should be a rating option of "n/a" for entertainment as there were no in-flight audio or video options for our particular flight. We want to give special praise to Flight Attendant Christine, who made our trip home very special with her extra attention to our comfort and enjoyment. Christine, you ROCK. You were an angel in our skies!
Everything was terrible. But in particular, we boarded about 40 minutes late, and when we landed the plane drove around for 20 minutes before finally getting to the gate. This combined 60 minute delay caused me to miss my connecting flight. I was supposed to catch a 1050pm flight. The next flight to my destination wasn't until 5pm the next day, and Alaska air offered no hotel voucher, so I had to either pay a ton of money for a place to sleep or just sleep on the airport benches. The worst flying experience I've ever had, horrible customer service or at least Alaska does a terrible job taking care of delayed passengers. I will never fly Alaska again, horrible airline.
Delayed multiple times going to Alaska and coming back to LA
Alexa provided her hand to help from the plane door until I could grab part of the interior to get to my seat
