Not sure why the counter agent's couldn't have helped us with our flight change and only gave us a number to reservations. I thought their job was customer service, not "call this number"
This was our fist time flying Alaska Airlines. Overall it was a great experience. Ticket counter, gate agents and flight attendants were all wonderful. They all seemed happy at what they do and it shows. Of 4 legs, the onboard WiFi was spotty on 1 leg. The food in first class cabin was ok. Couldn’t get the text messaging notifications to work so had to rely on Flight Aware and the Alaska App. Flights were on time and uneventful. We would def fly Alaska Airlines again :)
Nobody’s fault but turbulence all the way meant no service and no access to the bathroom,
late, water or apple juice only, short on overhead every flight announced
Good flight times. The app didn’t show all available seats when checking in. I thought I had to pay for an exit row to have a seat but there were actually 42 seats left. Then I had to get a refund and getting ahold of a customer care representative who was able to do that was very very difficult.
They cancelled our flight at the last minute, then reassigned us to a flight where we were in middle seats. Their "food" was a set of crackers.
Great m. Special kudos to Tamara at the check in counter Kodiak on Sept 6, 2024!!! Very pleasant and helpful, especially at the early hour of the morning.!
There should be a rating option of "n/a" for entertainment as there were no in-flight audio or video options for our particular flight. We want to give special praise to Flight Attendant Christine, who made our trip home very special with her extra attention to our comfort and enjoyment. Christine, you ROCK. You were an angel in our skies!
Everything was terrible. But in particular, we boarded about 40 minutes late, and when we landed the plane drove around for 20 minutes before finally getting to the gate. This combined 60 minute delay caused me to miss my connecting flight. I was supposed to catch a 1050pm flight. The next flight to my destination wasn't until 5pm the next day, and Alaska air offered no hotel voucher, so I had to either pay a ton of money for a place to sleep or just sleep on the airport benches. The worst flying experience I've ever had, horrible customer service or at least Alaska does a terrible job taking care of delayed passengers. I will never fly Alaska again, horrible airline.
Delayed multiple times going to Alaska and coming back to LA
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Crew was nice. Flight was timely. Seats could be better as well as the food considering it’s first class.
Left on time and arrived early this extending our 31 minute transfer. Bags made it also!
Good and consistent Printer in lounge did not work for me :(
Most of my discomfort was going through TSA. However, the Delta seats had inadequate leg room and I tried my very best to connect to the wi-fi and it was a cumbersome process that finally gave me the info that I needed to sign in AFTER I had completed the flight...Why make it so difficult to use? That said I really really appreciate the pilot taking a little extra time to avoid a bad storm area and both landings in Atlanta and Orlando were flawless to my delight!!!
Delayed in taking off because no flight crew. The in seat entertainment was working properly.
I upgraded to first class only to find out that I still had no access to the sky lounge without a sky miles card or AmEx (something that should be emphasized outside of the fine print!) Also, no food or drink service provided during the flight, so I basically paid 4x more just for “free” checked baggage and a bigger seat. Not worth it.
Delta was really good about being transparent with why we were delayed it’s just that’s the plane was really old and outdated and a lot of the comfort and amenities we know Delta to have did not shine through
Bottom seat cushion is almost non existent. Very uncomfortable seat.
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
