What, first class and not even a cup of coffee before landing at 5 am in First Class? Really?
Terrible. Extremely expensive. Monitor wasn’t working the whole flight 11 hrs and American didn’t offer anything. Change of seats, wifi etc. I’m expecting q compensation from the airline
Flight was on time Crew was not. very friendly I paid for premium class and It wasn’t too much different from coach
Boarding, Seating, Flight Attendants, flight was okay. My seat was uncomfortable.
a321 seating in business class transcontinental - international not up to snuff, no foot rest, entertainment unexciting
Newer Aircraft have more amenities, but the JAL flight crew and ground staff are top tier and provided the best customer experience I've ever had on a flight!
I am very disappointed with american. We have flown American airlines numerous times, as well as other airlines and never had such an experience. My son's flight for Sunday afternoon was cancelled around 11 am. We were told not to do anything bec AA would. After an hour of not seeing a change in his flight status. I called AA. I was on hold for half hour then opted for a call back. That call back never came. So I called again, in meantime I started looking online at my options. No flights were leaving that day from AA. But other airlines were flying out. We needed our son in Chicago asap.i kept calling AA for a callback, but never received one. Finally i called back later in the afternoon and a representative answered the call. She told me there were no flights out till Tuesday morning. I asked how this is possible, I had seen flights from AA and other airlines leaving Monday. She said she checked all NYC airports and there were no AA flights till Tuesday AM. Then I asked about getting on another airline. She responded i would be responsible for that. When I asked how AA would reimburse. She became nasty and told me AA has not responsibility to reimburse anything they will put me in a flight for Tuesday morning. When i explained he must be there Monday by 8am, she told me there's nothing to do and practically hung up. At that point I just asked her to book the Tuesday morning flight. I had this experience with other airlines, cancelled due to weather and they and their reps were much more helpful. Either way Tuesday morning flight was delayed as well. Over an hour! I expect more from AA.
We booked Iberia and it was LEVEL … a cheap ariline. The plane didnt have entertainment nor wifi
What an idiot at the boarding gate. Even flying First she was mean and unpleasant.
I wish that we wouldn't have to go through TSA again on connecting flights.
My luggage got lost and until today there is no solution to the problem. It's still missing
I am writing to demand an immediate refund and compensation for the absolutely unacceptable experience I endured with VUELING this week. On Monday, my flight was canceled, and despite this, I have yet to receive any refund. I was then taken to a hotel in a terrible location, where no food or even water was provided. The next day, I was rebooked on another flight, for which I had to personally cover an additional €50 in transportation costs—only to have that flight canceled as well. After waiting 10 hours, only 10 of us were offered alternative accommodations, while the rest were left stranded. We were forced to remain in this situation until Thursday without a single explanation or proper assistance. During this entire ordeal, we were only provided with breakfast and dinner, while being charged extra for drinks. This level of treatment is completely unacceptable. I expect an immediate refund for the cancelled flights and full compensation for the inconvenience, additional expenses, and the significant distress caused.
Only food for sale. Did not even offer water. No entertainment
Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices
Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.
The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.
Boarding with some sense and communication. It was a total free-for-all everyone coming all at once, no organisation of row numbers or priority.
Horrible, flight cancelled and had to come back the next day
Terrible. For clarity - this was the Level flight to Boston. Not Vueling. Would urge customers to avoid this airline. Gate agent was singularly unhelpful. He was argumentative, rude and went out of his way to ensure that every penny was collected for the baggage (which we realized given how early we were for flight we could have saved hundreds of dollars if we checked in on app). No onboard entertainment or WiFi. Half of the front section was empty because the seats did not work! Plane was falling apart.
No complimentary snacks, but I think that’s a standard in the USA. There were loud drunk Germans sitting in front of us.
Great flight, short and good attention. Didn't took any food so can't say thing about it
At Barcelona, you have to get your passports checked before going to the E gates so give yourself time for that. The restaurants around the D and E gates are really limited compared to prior to passport control. On boarding, the gate staff tried to charge me EUR100 for my carryon, saying it was too big. I put it in their ‘measurement box’ and it fit with the top slightly protruding where the handle was. The gate staff then said my bag was ok to carry and put an ‘approved’ tag on my bag. I was bussed to the plane I boarded a ‘Level’ carrier which I had not heard of before. If you booked through a code share like American, you will be served food and alcohol on the plane. They do not provide complimentary ear phones or blankets. The internet was free but only for texting. WhatsApp worked but Spotify did not. Entertainment choice was adequate, movies were old and selection was limited. On arrival at LAX, my checked in bag was damaged as the wheel was broken. I am taking this up with Iberia. Their website and customer service was moderate in terms of user friendliness. You have to have all your documents and prepared to be patient and persistent. Let’s see how this goes. All n all, for the price I paid, I would recommend Level.
Excellent with no delays and according to the time schedule.
Its a bus taking you on and off the plane so if you have big luggage … more muscles needed
Flight LIN MAD. Checkin was fine (but I must admit that being a Platinum member I skip the lines). Security was fine (they have the new machines where you need not take laptops or liquids out). Longe was OK (BA). Boarding was a mess, the boarding gate personnel were rude and some should simply not be in a customer facing position. Flight in itself was fine, usual Iberia European coach. We were on time and actually time to deliver luggage was better than normal for Barajas
Bad business class. Staff totally not helping. Lights and chargers not working
Great food, excellent service. Did not manage to make wifi work but in a flight of less than an hour it was not a big deal
Very well, except that my luggage didn’t arrive in the corresponding flight, but they brought to me the next day.
Was very unhappy with the entire process, from check in to boarding to the comfort of the flight. Did not enjoy the flight on Level.
The boarding was a nightmare. Iberia would not let me check in in advance. They then refused to issue a boarding pass in Paris and said I would get the boarding pass in Madrid. In Madrid, there was no transit desk, no help. I had to run around and find someone to issue the pass. I only had an hour and risked missing the connection. Only at the gate did Iberia tell me they were overbooked and had downgraded me. I was stressed, exhausted, almost missed the connection because of Iberia’s conduct. Unacceptable.
Well. It is a no frills airline. Annoying is that even for the long-haul everything has to be paid for separately. Once you add up the extras the flight is getting to expensive. Then one might as well fly with a legacy carrier which provides far better comfort. Changing flight at MAD airport is a nightmare. The worst airport in the world. Poor signposting, poor passport control, poor security check and long queues. I had 2h transfer time and spend in queues almost 1.5h
All flights with Air Europa you arrive late to the connections of other flights, I missed my train, I had to pay for my train again, the crew are antisocial, you are paying for a service, it is not free, thanks to the travelers they are there, it is the last time I fly with them,
Terrible experience - we won’t be flying with Air Europa again
The crew was not kind , just doing their job but very cold people
The insanely long lines at customs were chaotic and stressful. They also created a lot of stress among passengers. Including fights and threats. The hot food I purchased was cold, barely edible. The check in staff and crew were nice and the pilot good but the overall experience was very disappointing. Passengers were still insulting each other upon arrival.
No frills airlines. Tickets were reasonably priced for a short-term booking. But comfort is a big issue.
It was just okay. They overcharged me for a checked bag because I didn’t know it wasn’t included in the airfare.
Very small dinner, NO breakfast. You have to buy an earphone.
Food was terrible. No breakfast. Will not use this airline.
I'm not going to travel with that airline again.
My seat was broken and unable to fully recline. My USB power point was not working and nor was the one next to me. It made a 12 hour flight feel a lot longer.
Gate closed way too early - over 1 hour before departure. Put onto next flight. Ticket had been changed without notifying us.
The luggage is still in transit and the ground staff at Heathrow airport very rude and uncooperative. If I was you, I would fire them straight away. Bunch of incompetent folks.
The seats are incredibly uncomfortable. My luggage didn't make it on the flight from London to Nashville.
British Airways keeps canceling our flights. They have lost my trust in using their services again. I understand rescheduling once but twice? I am now arriving at home 36 hours later than the first flight that I booked.
One if not the best Airline I have traveled so far. My only complaint is that flights where delayed.
I will fly again with American airlines. It's efficient to get from A to B point, not too long layovers . Flights were on time, but box food on the long distance flight was dry, stale overcooked.
Free food and drink! Got a late start due to mechanical problems w a luggage loader.
Not being stuck in the middle seat between strangers but that’s not the airlines fault
Check in staff were rude and argumentative with most passengers. Overly scrutinizing with baggage allowance. Delayed, again. Becoming the norm with BA.