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Horrible staff. Booked handicapped room with roll in shower and 2 double beds for self and caretaker. Called to confirm room booked was the one I got. Oh yeah they don’t pick up when you call so it took about a half hour calling and when I got through the hotel staff was an unhelpful rude fool. When I arrived the staff was nasty. Gave me a room with a tub and single bed. They said they had no handicapped rooms left. Refused to refund my money and said I had to call Kayak. Would not give me kayak’s phone number. Difficult to get through to Kayak. Another 45 minutes calling over and over trying to get through. Then Kayak wanted all this evidence which I sent and I still haven’t heard if they’ll refund my money. They didn’t even cancel the rest of the stay and stole all my money. I’m disabled so this is especially cruel. Also the staff started loudly complaining about me and my assistant in the lobby. They were threatening not just rude. The staff did other shady things too but I’m focusing on the main complaints. The hotel itself is well located but not well maintained and has a lot of random non- guests going in and out the main entry. Not the safest place to stay. Other guests looked aggrieved too. Also not particularly clean either.
Facility is well kept but older. Needed to stay in Tarrytown but did not have vehicle so this was best location of those available. Stayed here several years ago. Nicer when diner was open across the road.
I was pretty torn about the experience overall. There were issues that came up during the stay that I wish hadn't, but I must say, the staff showed a real sense of ownership in trying their absolute best to remedy the issues. It's hard to say if the issues that we did experience were related to the ownership/management of the hotel, but if they can get more staff like the ones they have now, they can improve.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at Sleepy Hollow Hotel?
The beds at Sleepy Hollow Hotel are cozy and provide a comfortable night's sleep.
Is parking available at Sleepy Hollow Hotel?
Yes, Sleepy Hollow Hotel offers free parking, making it convenient for guests with vehicles.
How is the food quality at Sleepy Hollow Hotel?
While there is no restaurant on-site, guests have mentioned that the breakfast is good and the staff is friendly.
What is the cleanliness like at Sleepy Hollow Hotel?
The hotel is generally clean, but some guests have reported issues with outdated rooms and cleanliness in certain areas.
What can I expect from the customer service at Sleepy Hollow Hotel?
The staff at Sleepy Hollow Hotel are friendly and helpful, although some guests have reported issues with rude or unresponsive staff members.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection Carefully
Some guests reported issues with room cleanliness, outdated facilities, and uncomfortable beds. Request a room with updated amenities and ensure that the room is well-maintained before settling in.
Check for Special Events
The hotel may host large events, such as weddings, which could impact the atmosphere and availability of certain facilities. Inquire about any scheduled events during your stay to better understand the potential ambiance and crowd.
Verify Amenities and Services
Despite the listed amenities, some guests found that certain services, like the restaurant and pool, were not consistently available. Contact the hotel in advance to confirm the availability of specific amenities and services during your stay.
Explore Nearby Attractions
The hotel's proximity to attractions like Lyndhurst and Tarrytown Music Hall offers opportunities for off-site entertainment and exploration. Plan to visit these nearby attractions to enhance your overall experience.
Be Mindful of Seasonal Variations
The hotel experiences high and low seasons in February and October, respectively. Consider these seasonal variations when planning your visit to ensure a more comfortable and enjoyable stay.
Address Noise Concerns
Several guests mentioned disturbances from noisy hallways and neighboring rooms. Request a quiet room away from potential sources of noise to ensure a peaceful stay.
Manage Expectations for Dining
Guests noted limited dining options and inconsistent food quality. Plan to explore dining options outside the hotel for a more varied and satisfying culinary experience.
Confirm Temperature Control
Some guests encountered issues with room temperature and air conditioning. Verify the functionality of these amenities upon check-in to avoid discomfort during your stay.
Plan for Transportation
The hotel's location offers convenient access to nearby bars and restaurants, but it may be beneficial to have a car for easier exploration of the surrounding area.
Communicate Preferences Clearly
If specific amenities or services are important to you, clearly communicate your preferences to the hotel staff before your arrival to ensure a more tailored and satisfactory experience.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | December |
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High season | August |
Average price (weeknight) | $150 |
Average price (weekend night) | $243 |
Sleepy Hollow Hotel is located at 455 South Broadway, 1.1 miles from the center of Tarrytown. Lyndhurst is the closest landmark to Sleepy Hollow Hotel.
Check-in time is 4:00 PM and check-out time is 11:00 AM at Sleepy Hollow Hotel.
Yes, Sleepy Hollow Hotel offers free Wi-Fi.
Yes, Sleepy Hollow Hotel offers free parking.
Sleepy Hollow Hotel is 8.1 miles from White Plains Westchester County. Sleepy Hollow Hotel is 17.8 miles from Teterboro.
Yes, Sleepy Hollow Hotel has a pool onsite.
KAYAK scours the web for all room deals available at Sleepy Hollow Hotel in Tarrytown and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Sleepy Hollow Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Sleepy Hollow Hotel.
Value for money | 6.3 |
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Distance to city center | 1.1 mi |
Nearest Airport | White Plains Westchester County |
Distance to airport | 8.1 mi |