Viceroy Santa Monica Hotel gives its guests exclusive access to many amenities that enhance visitor satisfaction. For example, guests here have access to an on-site bar, lounge, restaurant, and several pools. There's also a fitness center with a gym and a workout room that guests can use to exercise and remain in good shape while they're away from home. Other amenities include room service, laundry service, dry cleaning, and daily housekeeping. Moreover, this hotel offers baggage storage, ATMs, fax machines, photocopying machines, and elevators. There's a concierge at the front desk who's ready to provide assistance and guidance upon request 24 hours a day, 7 days a week. The staff here is multilingual and the property is completely smoke-free, pet-friendly, and wheelchair accessible.
Viceroy Santa Monica Hotel has several room types that guests can choose from. Nevertheless, every room has air conditioning and heating so that every guest feels comfortable during their stay. Every room also has a private bathroom that has a bathtub, a shower, a toilet, a hairdryer, and free toiletries. The hotel provides towels, linens, toilet paper, and a bathrobe as well. Guests can expect to find a flat-screen TV with cable channels, a work desk, and a minibar in each room, too.
Thanks to its location, this hotel is close to many popular destinations. For instance, tourist attractions like Ocean Avenue, Palisades Park, Tongva Park, and City Hall are all within walking distance of the hotel. Similarly, restaurants like Brunos, Stella Barra Pizzeria, Casa Martin, Dogtown Coffee are just minutes away. The closest airports are Los Angeles International Airport and Bob Hope Airport.
Basics
Media and entertainment
Accessibility and suitability
Services and conveniences
Outdoor
Dining
Things to do
Family friendly
Parking and transportation
Bathroom
Laundry
General
Pool
Workspace
Bedroom
Fitness
Show reviews that mention
Filters
Pros. The location is good - very close to the beach and restaurants
Cons. Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.
Pros. It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What amenities are available at Viceroy Santa Monica?
Viceroy Santa Monica Hotel offers a range of amenities including an on-site bar, lounge, restaurant, pools, fitness center, room service, laundry service, dry cleaning, baggage storage, ATMs, and a multilingual concierge.
What are the common complaints about Viceroy Santa Monica?
Some guests have mentioned concerns about hidden charges, parking fees, and the lack of certain amenities such as a microwave and room service.
What can guests expect in the rooms at Viceroy Santa Monica?
Every room at Viceroy Santa Monica Hotel is equipped with air conditioning, heating, a private bathroom with a bathtub, shower, and free toiletries, as well as a flat-screen TV, work desk, and minibar.
When is the best time to visit Viceroy Santa Monica?
Viceroy Santa Monica is an ideal destination, especially during the high season in October, offering great views, modern amenities, and close proximity to popular attractions like Ocean Avenue and Palisades Park.
How is the customer service at Viceroy Santa Monica?
Guests have praised the staff at Viceroy Santa Monica for their friendliness, professionalism, and helpfulness, making the overall experience enjoyable and memorable.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for an Ocean View Room
Consider upgrading to a room with a full ocean view, as guests have reported being impressed with the stunning vistas.
Take Advantage of the On-Site Restaurant
Guests have enjoyed the delicious food at the hotel's restaurant, making it a convenient dining option during your stay.
Explore Nearby Attractions
The hotel's proximity to popular destinations like the Santa Monica Pier and Venice Beach Boardwalk makes it an ideal base for exploring the area.
Be Mindful of Additional Fees
Keep in mind that some guests have mentioned unexpected charges, such as a facility use fee and high parking costs, so it's advisable to inquire about all potential fees upfront.
Consider Noise Levels
Some guests have noted that traffic noise and a nearby workers' strike caused disruptions, so light sleepers may want to take this into account when booking.
Request Early Check-In
If you anticipate arriving before the standard check-in time, it may be worth requesting an early check-in to avoid any inconvenience upon arrival.
Utilize the Fitness Center
The hotel offers a modern and clean gym facility, providing a convenient option for guests to maintain their fitness routines during their stay.
Take Advantage of the Bike Rentals
Guests have enjoyed the experience of exploring the area with the hotel's bike rentals, offering a fun and eco-friendly way to get around.
Inquire About Room Upgrades
Some guests were pleasantly surprised by complimentary room upgrades, so it may be worthwhile to inquire about available upgrade options during check-in.
Check for Special Offers
Keep an eye out for special offers or packages that the hotel may have, as some guests have reported receiving perks such as complimentary breakfast to offset any inconveniences.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | August |
---|---|
High season | September |
Average price (weeknight) | $433 |
Average price (weekend night) | $408 |
Viceroy Santa Monica is located at 1819 Ocean Avenue in Downtown, 0.5 miles from the center of Santa Monica. Original Muscle Beach is the closest landmark to Viceroy Santa Monica.
Check-in time is 3:00 PM and check-out time is 11:00 AM at Viceroy Santa Monica.
Viceroy Santa Monica is 2.4 miles from Santa Monica. Viceroy Santa Monica is 6.6 miles from Los Angeles.
Yes, Viceroy Santa Monica has a pool onsite.
KAYAK scours the web for all room deals available at Viceroy Santa Monica in Santa Monica and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Viceroy Santa Monica and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Viceroy Santa Monica.
Value for money | 7.4 |
---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Los Angeles |
Distance to airport | 6.6 mi |