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3 locations in San José del Cabo
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Reviews
6.0 Okay
Apr 2024
6.0 Okay
Sep 2023
2.0 Poor
May 2021
Pros:
$100 mandatory insurance policy they was not disclosed. Alamo took $1,400 out of my account in case of an accident.2.0 Poor
Apr 2021
Cons:
They did not have the mini van we rented and we weee a group of 7 so the small car we got offered instead wasn’t going to work for us so went without a car10.0 Wonderful
Feb 2021
Pros:
Friendly and helpful, from the airport shuttle driver to the desk and fleet teams.4.0 Mediocre
Feb 2021
Cons:
Bait and switch. Quoted $185 then got there and all of a suden it’s $405. You guys suck5 locations in San José del Cabo
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Reviews
9.6 Wonderful
Dec 2018
Pros:
They didn't push the insurance too much. The place was clean. People were very respectful and prompt.Cons:
The sites said that the rental was in the airport but we had to take a ride. Not a big deal but it s best to be transparent.3.6 Poor
Nov 2018
Pros:
Location was near the airport.Cons:
Car was advertised as $94 for a week. I was forced (not asked) to pay for extra "mandatory" insurance of $16/day. This increased the total to $204. I was told by the representative at National Car Rental at the Cabo San Lucas airport that I could not rent the car unless I paid the extra insurance fee and that it was Mandatory. None of that information was on the site where I made a reservation. I believe the representative gave me false information and I'm going to report it to the Washington Post travel section. I took pictures of the agreement I had to sign.4.4 Mediocre
Apr 2017
Pros:
The price I saw on my online booking! $10/day for a 2016 Chevy Malibu! Returning the car was quick and easy!Cons:
The ACTUAL price I had to pay when I arrived because Mexican law requires the purchase of some Mandatory 3rd-Party Liability insurance which added 200% to the price of my daily rental. An additional $20/day. Customers should really be informed about this in advancen, as this can easily be taken into consideration during the online booking process. Also, my Emerald Club number was not connected to my reservation and I really had to negotiate HARD with the agent to get them to add it to my account. Was there an option to do this during the reservation? I don't recall. As a frequent National/Emerald user this was disappointing. Finally, clearing Mexican customs & immigration was less hassle, paperwork and time consuming than renting a car which I would have found hilarious if it wasn't so annoying. Would give 0 stars if I could! Also, the shuttle bus from the terminal has back doors for a reason. The staff should f***ing use them instead of piling everyone in the side, then cramming the luggage in so all the passengers are stick inside. Let the people go in and out the back DUHHHH!!! Okay... rant finished, but seriously those are legitimate points!4.0 Mediocre
Apr 2017
Cons:
Advertised as $83 for the week but ended up being almost $300 with "mandatory" insurance. Bait and switch5.2 Fair
Jan 2017
Pros:
New car, clean, works.Cons:
They claimed that the car I reserved wasn't available (it was) and charged me extra $20/day for a crappy car, plus the insurance surcharge. This was very expensive.6.0 Okay
Dec 2016
Pros:
Booked online for 6 days economy for 234.00 at counter total was 567.00... Not reliable pricing and 1 hour wait for them to prep. Car3 locations in San José del Cabo
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Reviews
10.0 Wonderful
Jun 2021
Pros:
Staff was excellent!2.4 Poor
Jul 2019
Pros:
The shuttle to and from airportCons:
Prices!!! I had a quote for $15 total rental and $11 for insurance. When I got there insurance was $30 a day. Very unsatisfied5 locations in San José del Cabo
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Reviews
10.0 Wonderful
Mar 2021
Pros:
Staff was friendly and helpful.10.0 Wonderful
Jan 2021
Pros:
Price was good, staff was helpful. Car was clean. Mexico 3rd Party insurance was included. Able to decline CDW with credit card coverage as long as a hold was placed on credit card.Cons:
Make sure you fill out the paper to mark all dings, dents and scrapes on the car before taking the car.8.0 Very good
Nov 2019
Pros:
The staff was helpful and efficient.Cons:
Not such a big price jump to a bigger more comfortable vehicle.2.0 Poor
May 2019
Pros:
Nothing to likeCons:
They made me wait 45minutes to tell me that they didn't have the card I booked in advance8.0 Very good
Feb 2019
Cons:
Upon return, they refused to release the hold on the credit card, saying that one of the headrests was missing. Also, there was a missing plastic cover in the passengers foot well that they want to charge me for. At check-in, they seemed very relaxed about the condition of the vehicle. Document!4.4 Mediocre
Oct 2018
Pros:
The car itself was clean and functioned as expected.Cons:
I show up to Pueblo Bonito Rose on the date I scheduled my rental pick-up (the date and location had already been pre-selected) and the hotel concierge tells me that Avis is closed on Sundays. Why did the website allow me to schedule the pickup on this date? Pueblo Bonito was nice enough to call Avis' other location nearby and I spoke with Avis on the phone, they sent a guy with my rental. He said he'd be there in 10 minutes, that was a lie, I waited at least half an hour. They provide a wifi box which is kinda neat, but the guy gave it to me without a charging cable and I wasn't able to charge it, so this was only useful on the first drive, after the first day of using it, it died and was useless. He told me upfront that there was no charging cable, so I was aware of this and said ok. When I returned the car at SJD Airport, Avis asks me where the cable is. I said you guys gave me the wifi box without one. They said that because there weren't any notations of the missing cable that they would have to charge me, at this point I was pretty upset. I'm just trying to drop of my car so we can catch our flight back home and now this nonsense. Long story short I spoke with the manager and flat out told them, "no, I'm not paying for a cable that we were never provided with which made this wifi box useful for only one trip" I didn't end up having to pay for the cable but then I got screwed on having to pay for a full tank of gas when I only used 1/4 of the tank, so I might as well have paid for the stupid cable. Avis never once told me anything about extra charges for gas, I guess this can be assumed but being that this was in Mexico and the first time I rent a car there, I didn't assume the rules were the same. I would've put a few bucks worth of gas to replenish the tank had i known I was going to have to pay the full price of a tank. Terrible experience!3 locations in San José del Cabo
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Reviews
2.0 Poor
Sep 2022
6.0 Okay
Aug 2022
2.0 Poor
May 2021
Cons:
Even though I already had an 11-day reservation and insurance covered by my own personal policy, they tried forcing me to either accept a $2000 deposit taken on my card or scam me into getting their insurance which was twice the amount per day of the rental itself. Given those choices, I refused the rental altogether and made alternate arrangements.2.0 Poor
May 2021
Pros:
They charged me much, much more than kayak told me they would.One location in San José del Cabo
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Reviews
2.0 Poor
Dec 2021
2.0 Poor
Dec 2021
2.0 Poor
Dec 2021
2.0 Poor
Jan 2021
Pros:
The rates are artificially low as they force you to buy very expensive insurance. Your own insurance is not allowed.Cons:
Waited in line for almost two hours to get a car. This is not acceptable.5.6 Fair
May 2019
Cons:
We were not warned about the cost/need for insurance that covers Mexico which greatly increased the cost of the rental10.0 Wonderful
Jan 2019
Pros:
Very friendly staff, quick pick-up and return, clean car - was perfect for our trip!