Unable to cancel via "Kayak". will not use that service again.
The shorter line than other rental companies made for faster pick up
Was given an EV. Gave myself a crash course
I reserved a car from Hertz through your site on August 10, for a pickup at RNO on Sept. 22. I prepaid a portion of the charge ($171.20), leaving a balance ($54.62) due at pickup. Instead, was charged $110.64 at the Hertz desk, and told my only recourse was to call their Customer Relations/Billing phone number to resolve the issue. That proved useless, as they would not honor the stated price on my contract. I believe that $56.02has been stolen from me, and I will never rent from Hertz again. Further, if Kayak is unable to get the overcharge reversed by Hertz, I will never use your service again, and I have been a loyal customer for over 20 years. The price quoted should be the price charged. Period.
Gold member. Rented two months ahead of time for a conference. Upon arrival, I went to check in on app, which displayed “unavailable”. Wait at counter to check in, lady tells me car is ready in pick up area. Go to pick up, nobody knows what I’m taking about and don’t care to find out. Walk back to counter, tell lady my problem. She tells me to go back and wait. 40 mins later, my rental shows up covered in dirty water and all the LiDAR sensors are giving warnings. At that point I was late, so I had to take it. Customer service is awful, I doubt I’ll be back.
Terrible experience. Waited two hours. Had to settle for a down grade of what we originally selected just to avoid waiting longer. The wait was due to lack of cars. Customer service reps were nice but there wasn’t enough of them for Volume of costumers
