Cascades Mountain Resort Ascend Hotel Collection

The hotel offers a range of amenities including a pool with water slides, a fitness center, a restaurant, and a bar/lounge. Additionally, there are conference rooms, a business center, and concierge service available.

Some guests have expressed concerns about the unavailability of certain amenities such as broken hot tubs, non-functioning Wi-Fi, and the absence of breakfast service. Additionally, there have been complaints about the cleanliness of the hotel and the discomfort of the beds.

The high season at the hotel is in July, while the low season is in May. Visitors may want to consider these factors when planning their stay.

The hotel provides free private parking on site, ensuring convenience for guests with vehicles.

Guests have praised the friendly and helpful staff, particularly the front desk personnel and the general manager. However, some guests have also expressed concerns about the cleanliness and maintenance of the hotel.

Several guests mentioned that the rooms with a balcony facing the fountain offer spectacular views. Consider opting for a room with this view for a more enjoyable stay.

The hotel is conveniently located near several attractions, including the Blue Ridge Mall, Hands On! A Child's Gallery, and the Mineral and Lapidary Museum. Take advantage of these nearby attractions to enhance your visit.

While some guests praised the friendly staff, others mentioned that the hotel is understaffed. Keep this in mind and plan accordingly for any service-related expectations during your stay.

Several guests reported issues with amenities such as broken hot tubs, unavailability of breakfast, and non-functioning Wi-Fi. It's advisable to check the current status of these amenities before making your reservation.

The hotel's pool and slide were highlighted as enjoyable features by many guests. However, some mentioned concerns about over-chlorination and cold water. Consider checking the pool conditions before planning pool activities.

The in-house restaurant, Old Orchard Tavern, received positive feedback. However, some guests were disappointed by the unavailability of the advertised free breakfast. It's recommended to verify the current dining offerings before your stay.

Several guests reported maintenance issues such as broken fitness equipment, non-functional Wi-Fi, and unclean rooms. It's advisable to inquire about the current maintenance status and room cleanliness before booking.

The hotel experiences high season in July and low season in May. Plan your visit accordingly to avoid potential crowds or limited availability of amenities.

The hotel offers increased accessibility and an elevator, making it suitable for guests with mobility concerns. Consider these features when making your room selection.

Ensure you are familiar with the hotel's cancellation and prepayment policies, as they vary by room type and provider. Familiarize yourself with these policies to avoid any inconvenience.