The counter staff at pick up and drop off were not friendly or welcoming. They seemed pissed that they had to be at work and it showed.
It was not noted on the website that the vehicle I reserved was an electric only. Also, I could not use my bank debit card (that had over $6000.00 in it!) but could only use a credit card😠. I DO NOT use credit cards. So, after almost an hour of my valuable time was wasted, I went to Hertz and was fitted with a car for the same amount, was NOT an electric car, and used my DEBIT CARD. Thank you HERTZ, and so long THRIFTY!
I booked the car online and the website said the care was available. When I arrived, they told me there were no cars available and none were coming in. When I asked to cancel, they told me they couldn't do that there. Finally, they gave me a 1800 number to cancel the reservation. I will never use them again.
I WENT ONLINE AND RESERVED A CAR. WENT TO THE AIRPORT IN ORLANDO AND STOOD IN LINE FOR 30 MINUTES, ONLY TO BE TOLD THEY WOULD NOT ACCEPT MY DEBIT/CREDIT CARD. I FIND THAT UNACCEPTABLE. I SHOULD HAVE BEEN WARNED OF THIS WHEN I INDICATED THAT I WANTED A CAR OUT OF THE ORLANDO AIRPORT.
I recently rented a car from Thrifty/Hertz, and unfortunately, the experience was far from what I expected. The vehicle I was given was at least 12 years old, underpowered, and felt like it was on the verge of falling apart. It drove poorly and didn't give any sense of reliability or comfort—definitely not the quality I expected from a rental. The check-in and return process were frustratingly slow. You had to be very proactive just to get someone's attention, and it felt like they weren't very organised or attentive to customers' needs (perhaps understaffed for the # clients?). To top it off, I had to take a shuttle ride to the airport, which added more time and inconvenience to the process. On top of the issues with the car and service, there were multiple deposit charges placed on my credit card at the time of rental. These were for a vehicle that might be worth around $1,500, which felt excessive considering the condition of the car. I won't be returning to this rental company in the future and will definitely try a different option next time. It was an overall disappointing experience and I would rather pay 50-100 more to have that better experience.
The counter lady Nakia was awesome . I loved the fact i was only customer at 11 pm i loved the car i was given . I loved the whole experience… I didnt like the fact that there were no thrifty or Dollar Rental car signs in the rental area I had no idea i was supposed to to get my car from Hertz i got down there and looked around but I was calm enough to go ask at hertz counter and then i was told they handle those two companies also . A sign on counter would do wonders vi almost left to another car company .
