Grand Hotel Santa Ana

The hotel offers a variety of amenities including a business center, car rental, room service, tour desk, and a pool table for guests to enjoy.

The hotel provides complimentary breakfast, a restaurant with special diet menus available on request, and the option to have food delivered to your accommodation.

The high season is in July, while the low season is in June, providing flexibility for guests to plan their visit based on their preferences.

The hotel follows strict cleanliness protocols, including daily housekeeping, disinfection of high-touch surfaces, and the use of effective cleaning chemicals against coronavirus.

The hotel offers free parking and valet parking, providing convenient options for guests with vehicles.

Some guests reported that rooms with windows facing the interior courtyard lacked proper ventilation and privacy. Consider requesting a room with exterior views to ensure better natural light and ventilation.

Several guests mentioned that the hotel was undergoing construction, which was not communicated during the booking process. It's advisable to inquire about any ongoing construction and its potential impact on the stay before making a reservation.

Some guests noted that street noise was quite loud, affecting the overall tranquility of the stay. Guests sensitive to noise may want to consider bringing earplugs or requesting a room away from the street.

A few guests were disappointed to find the pool closed or under maintenance during their stay. Prior to booking, it's recommended to confirm the availability and operational status of the pool if it's a key factor in the decision to stay at the hotel.

Guests highlighted the lack of certain room amenities such as a fridge, closet, or seating. If specific amenities are essential for a comfortable stay, consider requesting them in advance or confirming their availability before arrival.

Some guests found the rooms to be smaller than expected. If space is a priority, it's advisable to inquire about room sizes or consider upgrading to a larger room category if available.

Several guests mentioned that the hotel's parking area was small and sometimes cluttered. Guests with larger vehicles may want to inquire about parking space availability and potential challenges before arrival.

The hotel's central location near the historical center allows for easy access to main attractions. Guests are encouraged to take advantage of the proximity to Cuenca Cathedral, Parque Calderon, and El Cajas National Park for a well-rounded experience.

The hotel offers a variety of facilities such as a game room, pool table, and indoor pool. Guests can make the most of these amenities for entertainment and relaxation during their stay.

While some guests praised the breakfast, others found it to be limited or not included in the room rate. It's advisable to confirm the breakfast options and pricing in advance to plan accordingly.