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Pros. Bed was comfortable. Room was clean
Cons. No towels, ice machine not working, remote to Tv not working, key card didn’t work at first, phone didn’t work.
Pros. The hotel was comfortable and the location
Cons. The amenities could have been better and Wi-Fi connection was poor
Pros. The lobby was nice and the view from our room was great!
Cons. Our room was very won out. There was mildew/mold in the broken and missing caulking of the shower. The showerhead was caked with grime and sprayed all over the place. Our towel bar was missing the bar (the support arms were all that was left and one of those was hanging off the wall and loose). We could hear people running and stomping overhead all night. Their photos online show the basic "hotel breakfast" but this is an additional $12 per person. When we tried to leave we found that due to poor parking lot design we were blocked into our spot. While the hotel staff pretended to figure out who the blocking car belonged to (waited some ten minutes) one of our group managed to extricate our car by driving up onto and over a curb.
Pros. I arrived at the hotel to find out that in Expedias usual fashion, they didn't actually push the reservation through to the hotel but had charged my card anyway. And I knew the hotel wasn't making it up, because the reservation disappeared from my Expedia app as well. To keep a long story short, the manager at the front desk named Michael got everything taken care of for me and then some. Went above and beyond to make sure I was taken care of and got the room I wanted. Made sure it was away from other booked rooms because he felt bad for the trouble I went through with my reservation and wanted me to be able to relax, and gave me a few other things to make sure I was happy with my stay once everything was fixed. My room was spacious, bed super comfortable, hotel had tons of amenities and wasn't a bad price either. Definitely would stay here again, and I hope I encounter more managers such as Michael in future stays at other hotels.
Cons. Light in the shower didn't work, I think the lightbulb was just burnt out. I personally thought it was a very trivial issue and didn't find it necessary to complain about it, it was just a slightly darker shower lol.
Pros. Check in was easy, facility looked clean upon arrival.
Cons. Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
Pros. The restaurant Courteous staff Nice rooms
Cons. Hated leaving
Pros. Quiet, fairly comfortable. By the airport, but easy drive to get to downtown restaurants. We arrived early and exhausted, and staff was kind enough to allow early check-in. Given the rate we paid, we were happy with everything.
Pros. They gave us a suit which was an upgrade. Beautiful room. very clean and quite.
Cons. We just went over night to catch an early flight and the toilet wasn't working in the AM so that put a damper on our morning. We told them at the front desk hopefully they fixed it for the next person.
Pros. Room was neat and clean. Bed and pillows were great.
Cons. Trying to reach the front desk. Took three calls to get an answer. Once someone answered the phone, they were very courteous.
Pros. Nice room, nice staff, nice facilities
Cons. Breakfast cost, but wasn't expensive.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's health and safety measures?
The hotel has implemented daily housekeeping, contactless check-in/check-out, and physical distancing in dining areas. Additionally, there are hand sanitizer stations and enhanced cleaning protocols in place.
Is there free parking available at the hotel?
Yes, the hotel offers free parking as well as a free airport shuttle service for added convenience.
How is the food quality at the hotel?
The hotel offers a restaurant with special diet menus available upon request. However, some guests mentioned that not all items on the menu were available during their stay.
What can guests expect from the hotel's cleanliness?
While many guests praised the hotel for being very clean, some mentioned concerns about ongoing renovations and cleanliness issues in certain areas, such as dirty washrooms and peeling walls.
How is the customer service at the hotel?
Several guests appreciated the friendly and accommodating staff, while others expressed dissatisfaction with poor customer service and unfriendliness at the front desk.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Renovations
Some guests mentioned that the renovated rooms were spacious and clean, while others reported issues with the quality of the rooms, such as blood on the ceiling, dingy carpets, and unvacuumed floors. It may be worth inquiring about the availability of newly refurbished rooms to ensure a more comfortable stay.
Be Mindful of Renovations
Several guests noted that the hotel was undergoing renovations, which led to issues such as dust, construction noise, and a seedy feeling. It's advisable to check with the hotel about the status of renovations and potential disruptions before booking.
Noise Considerations
The proximity to the airport may result in some noise disturbances, as mentioned by a few guests. Light sleepers may want to take this into account and consider bringing earplugs or requesting a room in a quieter area of the hotel.
Verify Available Amenities
Some guests were disappointed to find that certain amenities, such as breakfast and functional appliances, were not as advertised or available during their stay. It's recommended to confirm the availability of specific amenities before arrival.
Check for Construction Impact
Guests reported experiencing inconveniences due to construction activities, including blocked walkways, unclean areas, and disturbances from workers. It's advisable to inquire about the potential impact of ongoing construction on the overall guest experience.
Request Room Location
Guests mentioned issues with room assignments, such as being given a different level than expected or encountering problems with specific room features. To avoid such issues, consider requesting a room in a preferred location or with specific attributes, such as a view or accessibility features.
Consider Noise from Surrounding Area
Some guests mentioned noise disturbances from construction activities in the vicinity of the hotel. It may be helpful to inquire about any potential external noise factors that could affect the quality of the stay.
Verify Breakfast Inclusions
Several guests were surprised to find that breakfast was not included as advertised or that the available options were limited. It's advisable to clarify the details of breakfast inclusions and available menu items before booking.
Inquire About Accessibility Features
While the hotel offers accessibility features, some guests encountered issues with specific amenities, such as non-functional appliances and room features. It's recommended to inquire about the functionality of accessibility features to ensure a comfortable stay.
Address Concerns with Staff
Guests reported mixed experiences with staff, including instances of rudeness and poor customer service. If any issues arise during the stay, it may be beneficial to address them with the hotel staff to seek resolution.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | February |
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High season | October |
Average price (weeknight) | $151 |
Average price (weekend night) | $217 |
Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel is located at 1501 Sunport Place in University of New Mexico South, 2.6 miles from the center of Albuquerque. Alvarado Transportation Center is the closest landmark to Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel.
Check-in time is 3:00 PM and check-out time is 11:00 AM at Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel.
Yes, Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel offers free Wi-Fi.
Yes, Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel offers free parking.
Yes, Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel offers free airport shuttle service.
Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel is 1.5 miles from Albuquerque. Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel is 49.8 miles from Santa Fe.
Yes, Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel has a pool onsite.
KAYAK scours the web for all room deals available at Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel in Albuquerque and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Holiday Inn Hotel & Suites Albuquerque Airport, An IHG Hotel.
Value for money | 7.1 |
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Distance to city center | 2.6 mi |
Nearest Airport | Albuquerque |
Distance to airport | 1.6 mi |