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very nice experience…….we had a comfortable fly with emirates…this is 6 th time flying with emirates….i recommend friends to fly with emirates…….

I am going to be just factual, not bad mouthing nor complaining, but this was my experience. With 3 pieces of luggage, I was told the flight from Mumbai to Dubai was cancelled due to flood. This was told not by the airport board which still showed the regular time of departure, but general stuff at the airport. No Emirates stuff around to direct the transfer passengers of the cancelled flights. By the departure counters with crowds of people, one by one, angry, frustrated, urgent conversations were going on. No announcement were made, no postings being seen, just private conversations. I still have 5+ hours of layover, so I let more urgent people settled first. However, the fact that no communication of when, what and where I should go was very unsettling. Basically no time limit waiting means, no meal, no sleep, no step away, no planning, no change plan, no telling of the family what to do. Nobody was able to tell you anything but asked you to wait, no chair, no space, no facility to freshen up. That went on for 10+ (from 5) hour without warnings and accurate communications. Email received from Emirates asked me not to go to Dubai at all, or boarding at the time that was passed. In other words, communication were very untimely, after the fact. That created more confusion instead. After changing several of boarding time, we were given the gate # and a boarding pass. However, the boarding pass still have the original time of boarding, so again, not knowing walking 30 min in the airport to the gate would make you late or not, therefore, still dare not to eat a meal. The flight arriving to Dubai was uneventful and I gave a 4/5 rating. I just thought the layover at Dubai would just cut short from 8+ hours to 2+ hours. At Dubai airport, I saw people sleeping on cardboard, knowing, these people got stranded but they dared to sleep because they know when to board and I didn't. Or these kind of delay are just so normal that people know what to do to pass time. Then the worst service and crazy thing happened. The boarding time on board for LA and at gate A9 was clearly 8:50AM. At 8:40, surprised by not having any boarding activities, then one single staff showed up and said to a few passengers that the boarding would be delayed without a time frame. Since only a few people know, I asked another Emirates staff at another counter, who simply said basically non of his business. I was shocked with that indifferent attitude. Yet every boards I saw show the same boarding time. What kind of system failure was that to prepare delay situation! How confusing and unnecessary chaos and anger that provoke. That poor staff had to repeat himself so many times, answered questions that he had no power nor information to provide nor solved. One an only one stuff to show up for 10 min, leaving the counter non-staff with board showing 8:50AM boarding. This was purely irresponsible from top to bottom of the entire airline operation staff. What kind of leader in a service industry would allow this to happen to their customers. Without explanation, after changing 3 times the boarding times, again, means you should not go to eat a full meal, because, when you found a mob at the gate. People who were stranded for 2 days were afraid of not getting a seat with a full plane. That would not be happening if the airline provide adequate guidance to each person, instead of just having 4 staff yelling at the gate at the same time to "control" the crowd, threatening no boarding and delay boarding. Finally, I was on board, hungry and tired, not sleep for 36 hours. I was denied with a snack of fruit. By the time meal was served, it was an hour later. Half way of the trip, I felt sleep in fetus position and did not want to move, happy I finally could have some shut eyes time. However, when I got up to the bathroom, I felt very light headed. Having sleep deprived, constipated for 3 days, dehydrated, I knew it could happen since my blood pressure usually was low closed to 90/60. Any lower then that, I could have syncope. Sure enough, I was on the floor just 10 feet from my seat and 5 feet to the bathroom. However, nobody called for help. I asked for warm water and juice to hydrate, came only with cold and icy drinks which I wouldn't take. I asked for blankets, one was given. Yet my shivering, needs to cover my head and multiple requests did not hasten to take the two blankets that are at my seat 10 feet away. I waited 10 min for that. While 2-3 staff surrounded me, nobody did the vitals until after 15 min, just the spirometer only of which did not work due to my cold fingers. The first reading was 86 and oxygen was suggested. But another supervising personnel came, fussed over another reading, ignoring my comfort and needs. Seemingly the reading of spirometer was the priority. By then, no oxygen needed. I had this fainting experience before, and I knew how to help myself. However, I was not being listened to but to be told this and that. Finally, I got better and returned to seat. One kind flight attendant said she would check back with me in 15 min. She did not come back. I felt asleep in that fetus position again and this time I woke up with a bad cramp at my left leg. Yet I needed to go to bathroom, the cramp was too bad to walk. So I stepped back to seat. When I tried again the second time, the other front leg got cramp. This time I dare not move but massaged myself. For all these 5-10 min, I called for attention. Attendants passed me by because they were carried with heavy load of blankets and stuff. Nobody answered the light. Then came landing and off board. I was asked by two attendants how I felt. I smiled and said "fine".

The customer service was very poor. I didn’t get any accommodations for my cancelled flight. I was without any sleep for 36 hours.

The customers before boarding the plane from Dubai was HORRENDOUS. The entire Emirates staff had a stick up their bum. The guy at the check in booth was rude. I don’t understand.

Food is really bad, not to the Emirates standards. Coming out of Houston airport is very confusing,

Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions

The flight was great. We had to purchase extra long seats for the long flight. But overall it was great.

The experience was not as pleasant returning as leaving. Went through clearance twice, crew was not as customer focused.

WORST AIRLINE EVER—FOOD WAS MEDIOCRE AND WIDEBODY 777 BOEING WAS VERY UNCOMFORTABLE! IT WAS NOT WORTH THE MONEY THAT I PAID.

Amazing service and food. However I didn’t get chance to choose my own seat which bothered me a little.

Surprisingly easy! I was hesitant to try this, but the cost swayed me. I actually felt like I had less stress than all the taxiing and possible delays that occur with short regional flights where you spend less time in the air than getting to and from the plane..

It was okay, no wifi or entertainment real disappointment. Staff onboard not very friendly.

It was fine. Flight was on time and arrived at destination with 15 min to spare.

The flight was delayed due to weather issue…WiFi did not work and even though I wanted to pay for WiFi I couldn’t buy it. Overall very disappointing even though I paid and reserved Business class

United business class just sucks. There’s no reason to go business class with United. This time there were no screens. Boarding is ridiculous, always. The pull-out table was broken. The female crew members were very nice. The male crew member liked to listen to himself talk on the intercom. And gives his stupid comments on almost anything.

We waited to takeoff for about 1 hour delay for a 20 min flight.

Packed in like sardines, very uncomfortable. Sitting the aisle my shoulder was rammed into numerous times by rushing flight attendants. Also flight was very cold.

Your app is impossible to use. I couldn't load it. Then i couldn't open it. When i finally got both those things done -with much help -then i couldn't open the app to install a credit card. The upshot was 4 flights without access to food or drink. When i first tried to download united app some company called starlier opened instead and i would up signing up for some 49 dollar a month music service which i still have not been able to cancel.

I was happy to be seated with my teen daughter. On my arrival flight we were not together. Drink choices were great. Food was ok. Lots of entertainment options. Pilot communicated well and gave us a heads up about wind and turbulence. Made it less anxious.

Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.

1st of all on February 27th Abu Dhabi to Delhi flight the seat wasn't comfortable at all, coming back the Lounge at Abu Dhabi didn't have anything. Than the Food in the flight

Overall mediocre experience. Check in was good. They're were discriminatory. They were not attentive, food choices were not vegetarian friendly. The food served was frozen.

Crew were very polite and quicker in service. Excellent cooling, comfortable seats and tasty food served

In my opinion, Etihad Airways is a first rate airline except for one important element. On the day before my return flights, when I chose my seats on the Etihad website I was charged an additional $55 (US) in order to sit on the aisle. I was not at all happy about this additional "hidden" charge and I felt cheated.

Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.

Crew was good, boarding mediocre, food choices were limited, seating was not comfortable

Everything is good and improved and needs to improve economy class seat more specious so long journey we can enjoy and it will be give more relaxable. Overall all services good and safely landed . I enjoyed my journey and all the cabin crew members services very well.

Everything was great. Cabin Crew was awesome and very helpful. Thank you so much.

It feels like the seat did not have any cushion just plywood. The seats are so compact that I could not even move at all and I am slim. Just imagine someone else. Singapore Air and Emirates are far far better than this. Do not even travel for free. For a 12 hour flight sitting on a plywood is horrible experience and on top of that the person at checking counter at NY was worst and rude. Plus they charge arms and leg for everything. I think they would also start charging for belts and oxygen also soon. First and last time flying with Ethiad.

I request kosha food all my flight but this flight didn’t imclude my kosha meal.

Will try to not fly with them again. Delays because of weather but got redirected to an airport where I could not make connection.

Staff didn’t care in business class. Closed the door on my mom while she was on the jetbridge and flight attendant told me she would make it from the connecting flight. They lied. My luggage was damaged on arrival. No success in filing damage claim.

Crew was super rude in business class. Not friendly or helpful. Luggage was damaged and was told to file with United and that was unsuccessful.

The connection at Frankfurt was chaotic and nearly missed the flight to Atlanta. They made was wait for busses to transfer and it took ages

There was a screaming child just behind our seats. This prevented us from getting any sleep during the night!!

my flight was at 3:45 after that they delayed to 4:40 I have transit from Chicago to Frankfurt and Frankfurt to vina airport from vina to Erbil buy the Time I come to Frankfort my other flight left me I have to stay at airport all day with my 5 kids ask for help no one help me I spent at airport almost $450 just for food was horrible flight ever I call and ask for hotel from united customer service they been telling me we can’t provide any hotel I need some refund or fixed my flight when I return to America need some one respond my email

My experience would have been greatly improved by arriving on time to connect to my Porto flight. The staff that dealt with the aftermath of the late arrival evidently booked my group into a hotel in Frankfurt. This reduced my time in Porto Portugal a day and half. I do want to commend Jorge Klein for his hard work. He spent a great deal.of time trying to rebook the flight and he eventually did rebook for the next day and did provide accommodations for me overnight. This was a big issue for me and the group I traveled. The rest of the trip was good.

Not your fault…..didn’t get my drink until just before landing….bumpy flight.

Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.

We liked the direct flight from Frankfurt to Orlando, however, it was a little confusing as I thought I was traveling with Lufthansa from Izmir- Frankfurt-Orlando. We were not able to check in online twenty-four hours before the flight from Izmir. One lady in our group wanted to check two suitcases in Izmir, but was not allowed to do so. She was allowed to take the extra bag into the cablin. Others in our group were able to check two bags. In Frankfurt several in our group were given stand-by boarding tickets, which worried them. Everyone eventually was allowed to board, but it caused them to worry. I didn't have any of those problem.

The flight was delayed for 2 reasons. 1) Weather - due to which it incoming aircraft was diverted to Ahmdabad. 2) technical issue which took 5 hrs to solve at Ahmedabad. The flight which was to leave by 6pm left at 12:10am the next day. They could have handled the situation in a better way. They waited for Airbus engineer to come and solve. They didn’t simultaneously call for another aircraft so passengers could travel through their connecting flights as scheduled. It was a very poor way from Air India.

Very poor experience for the price paid. Airplane interior including seats were old and jaded. Seat tray table did not work properly. Head phone was defective and didn’t work. Food was mediocre

Communication was terrible. Flight was delayed for 4-5 hours in DC (on the front end, and also after we boarded, we had to get off - some issue with fueling the old plane correctly). There was little to no information on timing or what was happening. Once we reach Delhi airspace, apparently there was weather that caused us not to land - we were actually near the ground, saw the run way, and lifted back up to the sky after being sooo close. Then we circled for about 30 minutes, and they decided to go to Jaipur to land until the weather cleared and to refuel. Again, once we landed in Jaipur (wrong city), there was little to no information on timing or what was happening. Then we heard that the crew was reaching their 24 hours. We sat on the place, on the tarmac for another 3 HOURS, with no food and not enough water for everyone on the flight. Then, they kicked us off the plane with no plan, in the wrong city. We went thru customs, got our bags (thank goodness), and had to ask a bunch of staff what was happening and what to do. Eventually, their soltuion was to bus people back to Delhi (like 6 hours we were told) but not everyone would fit on the bus, and unknown timing on when it would leave. At this point it was 9PM (we were scheduled to arrive in Delhi at 11AM...). My husband and I decided to risk it and take a cab that we had to pay ourselves (about $200 US dollars) to get to Delhi (about 5 hour drive). We both had terrible trips back to the US as well - almost missed connecting flight, forced to pay for carry-on luggage (a small back pack!) and duty-free goods by the Air India staff last minute. Just terrible experience all around. Never again with AI! The ONLY good thing was the air hostesses were kind and patient - example: they made sure people with food allergies got their correct. However, the TV's did not work so I'm glad we brought our own entertainment.

Need to update the staff of the airport. They tell luggage weight according to they want.

The Air India lounge in Delhi , was very disappointing! The food was of poor quality and options were limited especially for vegetarians!! Beverages were fine. The in flight crew was excellent! . They helped me with my seat controls - the controls did not work without a hassle or assistance!! A very poor showing for a Business cabin!!! Post flight , the wheel chair passengers ( including Me) were “ shepherded and left waiting twice (an hour or more) before taking us to immigration! I chose to Fly Air India because I want. to patronize our National carrier with the hope that the experience will improve!!! Regrettably, I will have to look at other options for my next trip to India

Entertainment system was not working and was told I would get a voucher and have not got one. No toiletries were available not even a toothbrush false sweet talk by ground staff

Not comfortable for sitting. Sits are too close to each other and it’s too hard for butt..you need to improve your entertainment section like tv programming, Movies, it’s so hard to kill 15 hrs in long flights .you don’t serve good food like other competitive airlines thats my opinion

Worst International flight I ever had in my whole life time. Boarding is the worst of all and flight experience was also not good. Screens were not working, seats were not comfortable and lot more.

Very very impressed with the proactive care and alertness with which ABHISHEK Chowdhary took care of us. Quietl,dignified , very alert, and meticulous. Very impressed. Also with SUNiL Kumar who was there for us in a very helpful way. SHERLY ALEX On Flight 119, BOM TO JFK CUSTOMER ON SEAT 21C, 21ST March 2024

If you are traveling to mumbai -- must try SFO - MUM direct flight. It's a game changer when you are traveling to India. Timings are well designed, optimal and makes the travel enjoyable.