Pros:The crew.
Cons:The interior of the plane looks 12 years old even though it's only 3-4. I was expecting a wonderful experience flying the 787 for the first time. But, the business class interior was dirty, scratched with worn carpet, scuffed seats. It looked like the plane had been in service for 10 years! I fly about Asia on all types of airlines from Cathay Pacific to Burmese ATR domestic carriers and its been years since I've seen an aircraft interior so shop worn and thread bare. The food was pretty bad as well. Cold eggs, soggy breads. Maybe the Indian vegetarian options would have been better. If you are thinking ability this or say Cathay Pacific in economy for the same price. The only advantage Air India has is bigger seats in business than Cathay economy. Good luck Air India!