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3 locations in Providence
Filters
Reviews
4.0 Mediocre
May 2024
8.0 Very good
Apr 2024
8.0 Very good
Sep 2022
10.0 Wonderful
Jan 2022
10.0 Wonderful
Dec 2021
2.0 Poor
Nov 2021
One location in Providence
Filters
Reviews
4.8 Mediocre
Aug 2020
Pros:
The car itself.Cons:
The fees and taxes portion of the original contract I paid for when I picked up the vehicle. Upon return of the vehicle I had to pay the same fees and taxes again. Also, how dare that you charge 15.00 for each toll on top of the state toll charges and the 15. each toll was alot more than each toll. I will never use thrifty again and will post negative reviews each and every place i can on a daily basis.6.8 Okay
Aug 2020
Pros:
Staff was quick and courteous, but not personal.Cons:
I felt like I paid a lot for the car, including insurance.5.2 Fair
Jul 2020
Pros:
I believe my bill might have been incorrectCons:
Better explanation of fees5.2 Fair
Jun 2020
Cons:
this was a SMOKING CAR, awful I don't smoke10.0 Wonderful
Nov 2019
Pros:
Check-in staff was great as was the return staff. No problems.9.2 Wonderful
Nov 2019
Cons:
I am 6’3 235lbs and the seat was not particularly comfortable - had some kind of hip/lumbar support that was narrow (Nissan Sentra)). Other than that, car met all of my expectations. Thrifty was excellent.One location in Providence
Filters
Reviews
2.0 Poor
Apr 2021
Pros:
Nothing the lady at the counter would not rent the car to me and would not give me a reason why I will never try to use this company againCons:
Get better employees2.0 Poor
Sep 2019
Cons:
I went to pick up the car and was told that I needed a major credit card. I didn’t have one and they said I would need to leave a deposit (which was fine) and they would run my credit. My credit score wasn’t good enough apparently and that was basically the end of the transaction. Stranded.2.0 Poor
May 2019
Pros:
Staff was slightly apologetic about not having my requested vehicle.Cons:
I showed up on the day of pickup, and they didn't have my car?! All they had was mini-vans, when I had reserved a compact/mid-size. I ended up having to get a last minute rental from another company.2.0 Poor
Sep 2018
Cons:
I returned the car one full day earlier than expected and I was still charged for the full three days (even though I had only had the car rented for two). I was told I'd get a call about my refund and, to date, haven't heard from Avis -- despite calling them countless times. Never again.8.0 Very good
Aug 2017
Pros:
Honored rental price/cost from Kayak.....got me in Auto that was satisfactory.Cons:
Reservation was cancelled without my notification......Avis couldn't honor Kayak price for SUV/large rental. I was quite upset!4.0 Mediocre
Aug 2017
Pros:
The car itself was fine, although the back seat needed cleaning. And it was ready at the arranged time.Cons:
The agency did not provide any kind of map, and this was the first time I've experienced that in many years with many car rentals from other companies. The local person was not familiar with local roads to help me get started on the trip. He was not as helpful or polite as I'd expect. Another issue is that I was headed to Massachusetts and planned to take the toll road, and the agent in Rhode Island did not know - or at least did not tell me - of the major change in toll collection there. Since it is not possible to pay cash on I 90, I will be receiving a bill for those tolls, plus additions from Avis and possibly fines. When I dropped the car off in Chicago, the office desk had handouts explaining their e-toll fees. But nothing of the sort was offered in RI where it would have actually helped. I will not rent from Avis again, or Budget, which seems to have merged with it.