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4 locations in Lisbon
Filters
Reviews
8.0 Very good
May 2024
2.0 Poor
Apr 2024
6.0 Okay
Mar 2024
10.0 Wonderful
Nov 2023
2.0 Poor
Nov 2022
2.0 Poor
Jun 2022
3 locations in Lisbon
Filters
Reviews
6.0 Okay
Sep 2019
Pros:
Good new car and very cleanCons:
Long queue with only one desk open to get/return car4.4 Mediocre
Aug 2019
Cons:
We were very disappointed that some crucial information is not shared with the customers. We were not informed that every kilometre has an additional fee. We were renting a car just for one day and the overall price ended up being twice as much from what was promised on the day we picked up the car.6.8 Okay
May 2019
Pros:
Clean small car.Cons:
The staff seemed annoyed when asked to assist on driving the car from its parked location in the garage which seems obstructed by another rental vehicle. Car was an automatic, but it was not explained that the car can also be placed in a manual mode. In the USA a car is either one or the other. Ok4.0 Mediocre
Mar 2019
Pros:
Very cleanCons:
Tried to charge me for a more expensive insurance when I already had one and the car drove terribly.5.6 Fair
Jun 2017
Pros:
Car was great! Clean and very modern with all the latest security features.Cons:
At the pick up station they didn't check the car for damage. The place was dark and I didn't realize that it had a huge scratch. I had a hard time explaining the whole situation at the drop off location and had a lot of stress on my first vacation day due to that.4 locations in Lisbon
Filters
Reviews
10.0 Wonderful
Mar 2024
6.0 Okay
Mar 2024
2.0 Poor
Mar 2024
2.0 Poor
Sep 2019
Pros:
There was a 2+ hour line to pick-up my pre-booked car. Unacceptable. I ended up going to Hertz.2.8 Poor
Aug 2019
Pros:
I waited 2 hours at the counter waiting for my turn to process my previously made reservation and pick up my car until I finally could not wait any longer (hungry, thirsty, and tired after a long flight) and had to call a relative to pick me up at the airport.Cons:
More staff, better customer service, at least a waiting lounge with snacks and water. Or get out of the business and do something else.7.2 Good
Jun 2019
Pros:
Staff was great. Difficult to find drop off, as the GPS sent me to a different place. After going around in a circle twice, finally just drove to the terminal and looked for a "rental car" sign. Suggest that all rented GPS have the proper drop off point in the future.Cons:
The van advertised said it was big enough for 7 people and their luggage. The van at pickup was fine to seat 7 people, but had almost zero room for luggage. Had to go up a class, and it was nearly twice the price. Wish I had know this upfront.One location in Lisbon
2 locations in Lisbon
Filters
Reviews
6.4 Okay
Jun 2019
Pros:
He staff members were competent and professional.Cons:
The original car supplied was smaller than expected for the category. I had to upgrade to fit people/luggage and the upgrade cost was almost as much as the original rental. However, the upgrade was minimally larger and definitely not worth double the cost. That situation was/is infuriating.8 locations in Lisbon
Filters
Reviews
2.0 Poor
Mar 2021
Pros:
They upgraded my car for free.Cons:
It felt a bit like a scam charging me €100 for a small scratch on the hub cap which was probably not my doing. The guy was a bit too quick to catch it. Also have not received necessary documents for my insurance claim yet.4.8 Mediocre
Jul 2019
Pros:
Centric place into the city to pick-up the carCons:
Bad and very slow service to receive the car perhaps pushing customer to accept a more expensive option to accelerate the delivery process... mostly when you arrive to the Europcar office with the family and kids waiting more than one hour with an anticipated reservation/schedule already confirmed8.0 Very good
Dec 2017
Pros:
They gave us a Jeep Renegade 2017 still smelling newCons:
The insurance services that "you have to hire" which is not really true10.0 Wonderful
May 2017
Pros:
Convertible was fun and easy to operate.4.4 Mediocre
Jan 2017
Pros:
The car did have a usb port and several somewhat newer technological features.Cons:
Strong smell of smoke. Pretty beat up with the driver side mirror falling apart. Car ran like a toy and felt like it was barely holding the road at times. Not surprising as it had over 60k kms on it.6.4 Okay
Sep 2016
Cons:
Arrived 20 mins. before scheduled pick up and had to wait almost 2 hours to pick up the vehicle due to limited staff capacity at the desk2 locations in Lisbon
One location in Lisbon
One location in Lisbon