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2 locations in Florence
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Reviews
10.0 Wonderful
May 2024
6.0 Okay
Oct 2023
2.0 Poor
Jun 2019
Pros:
Nothing, had to cancel due to complications with system.Cons:
Your system is flawed if you have to adjust reservation. It doesn't work and no o e answers the phone to call for fixes.5.6 Fair
Aug 2018
Pros:
The car itself was in good condition.Cons:
The line to check in was ridiculously long, the longest I have ever seen. It took 45 minutes to reach the counter. The line was as long when we returned the car. My father had a separate contract and wanted to pay cash, but couldn’t wait in such a long line. The counter outside to pick up the car was overwhelmed and we had to wait 30 minutes for one of our cars to be ready. There was no area to sit or get out of the sun.3.6 Poor
Jul 2018
Pros:
That we actually found the rental car return lot.Cons:
I would strongly suggest no one return a car to Florence as their location is difficult to find, signage is absent, and it was stressful navigating our way because car rental is not right at airport. Check-in is at a mobile home-like setting.2.0 Poor
May 2018
Pros:
NothingCons:
We got to the desk and they couldn’t find our reservations even though we had our reservation number. I called your 800 number and they said there’s nothing they could do. We were at the airport rental car counters for over 4 hrs. We had to make new reservations on line and wait to get the car. The rental car counters in Florence are full of people and it takes hours to get things done.2 locations in Florence
Filters
Reviews
10.0 Wonderful
Oct 2023
8.8 Very good
Jun 2019
Cons:
The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said no6.0 Okay
Jul 2018
Cons:
Pick up was terrilbly slow. Waiting in line and then waiting for the car.6.4 Okay
Jul 2017
Pros:
The customer service in Florence was excellent. She upgraded our car without charge.Cons:
The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.10.0 Wonderful
May 2017
Pros:
good service, people were nice and professionalCons:
didn't have maps of surrounding area7.6 Good
May 2017
Cons:
I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.2 locations in Florence
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Reviews
10.0 Wonderful
Sep 2022
10.0 Wonderful
Jul 2022
3.6 Poor
Oct 2019
Pros:
The staff was friendly even though inaccurate, the car was fine.Cons:
They force you to buy crazy high insurance, are not accurate in their pricing and or car selection. None of it made any sense to me or others around me. My bills was tripled by the time I left the counter!2.0 Poor
Sep 2019
Pros:
Staff did not want to rent me a car because I did not have an "International Driver's Licence". I have rented cars in over 25 countries in 3 continents without needing that. I went across the street to Europcar and immediately rented a car with my home license.Cons:
Common sense.2.0 Poor
Jul 2019
Cons:
Company processed unauthorized charges from the credit card.10.0 Wonderful
Jun 2019
Cons:
It took ~25 min for them to bring up the car from the garage. This was the only negative of the whole experience.2 locations in Florence
2 locations in Florence
2 locations in Florence
Filters
Reviews
2.0 Poor
Oct 2022
2 locations in Florence