Everything was as you would expect in coach - fine. Flight was close to on time.
Everything was as you would expect in coach - fine. Flight was close to on time.
It’s been some time since I saw the plane and the cabin that old and worn out.
Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around
Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
We had 2 delayed LATAM flights in our trip. We were only given one coffee for 5 hours delay. Also when we were boarding the crew wanted to charge us for our allowed carry on luggage. I got a bit angry and they finally didn’t charge anything. Not flying with LATAM again.
The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..
Terrible. 2 hour delay. Sat on the tarmac. Missed my connecting flight. Had to ARGUE with Customer service to get a hotel and food. Terrible experience with my loyal carrier
Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.
Beverage and food services are excellent. We enjoy paying the extra for economy plus for the 3 inches more leg room to be exact.
For a 22 minute flight all you expect is for it to be safe and comfortable
Liked Seat space in Premium Plus Disliked delay, poor management of boarding groups, missed meal at landing.
My flight from Toronto was delayed but the connecting United flight waited for me 👍
Flight canceled due to weather. Rescheduled flight canceled due to maintenance. I’m stuck!
The male air hostess was rude and didn’t even offer me a drink. Poor customer service!
My luggage didn't make my transfer in Newark. It took 4 days to receive it even though I tried to pick it up at the airpory
Nice clean aircraft. Friendly crew. On time. Easy flight change.
Flight was good and arrived a little early. Very good.
Horrible. Flight was delayed and very bumpy. I was super unhappy
The main flight was OK but the second flight was chaotic with delays
This was not the BA business class it used to be. Mediocre food, attendants seemed stretched thin. All the little luxuries that used to make BA business fun were missing. Flight delayed and the explanation given was they forgot to pick up crew - I hope I misheard! Transfer in LHR “sticky” - we thought we had way too much time at 3hours but it was needed. Next time will try different route.
Our second leg to Jackson WY was unable to land due to weather. We were flown back to Dallas after stopping in SLC. We were given hotel rooms and vouchers. We were told that we would be back on the same plane in the morning. Instead we were given a different flight with different seats. Not a good experience. No one knew what was going on.
Overall okay. Ipgrades ate worthless anymore. Wish I’d not been so loyal To them for so many years. Platinum many years. Gold for life. Usually 20th-30th on upgrade list.
It was good. Flights were all on time to start and landed early. Connections were easy.
I grand parents didn’t receive any special treatment they are seniors even i ask for wheelchair
just overall disappointing, not a treat to travel these days....paying for Main Cabin Extra was not worth it.
American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.