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Great service but food taste and options have gone down a few notches.

This airlines is always my favorite. Very consistent customer service and food is good. My last flight with them, I had no idea we landed because it was just that smooth of a land.

At least it was not very cold inside the plane. I noticed there was now a bidet in the bathroom and that’s good! I didn’t like the window seat. Flight was smooth except for 1 turbulence. Plane was on time. Thanks. Food was not that great. Miso and green tea were good! As usual movies were old and there were no changes.

I like the braised beef., miso soup,, and green tea. Very little choices of hollywood movies. The PA announcement in English was not very clear and very soft. I could hardly hear.

More updated movies & Chinese movies. The food sometimes overcooked. Prefer to have more neat snacks in between than just choose from the menu. Please change the menu every now and then. This is my second time flying within one year and the menu didn’t change at all!

Food is lagging. Very poor choice. Like vending machine fast food.

Please change the menu more often. The beef is not tender, more choice in ice cream flavor. Dessert is not good too.

Again I paid for an upgrade on my credit card didn’t get it need a refund. . American I not good at gettin in contact for refunds.

I didn’t like the check in process I had to check in at the counter took too much time . Didn’t give the upgrade my seat .

l enjoyed the variety of good and drink choices. The flight attendants were very quick and efficient to our needs.

There was a loud squeaky sound the whole time we were flying.

I didn’t not like that I could not select my seat and ended up with the worse seat.

The landing was bad and the hostess came two times and i was sleeping but when she served the person that nexts to me I woke up and she didn’t even asked me if I need any drink or snacks two times!!!!

Plane was late because of a mechanical malfunction and the food listed as available was not. Flight attendants seem over worked and under paid. They just done seem happy. And that can be seen in their faces.

Waited 3 hours on a plane to de-ice due to manpower issues. Waited another hour and a half once we landed because of a gate issue. Missed my connections. Created. A total of 13 hours of delay.

Great, on time departure, friendly and accommodating crew, great leg room, Smith flight

Plane was turned around due to fog half way into the flight, Delta did not properly direct passengers to stay on same flight and instead failed to properly rebook on Alaska

Like most domestic flights in the US, you are basically on your own with this airline when it comes to food, so be sure to purchase meals and drinks ahead of time or expect to arrive starving and dehydrated (like I was).

You need to be a hacker to get the (Free) WiFi

I guess they don’t serve drinks on planes anymore

All flights were on time and boarding was issue free

Water service would be great. The way they board is terrible. Slow passengers first😂😂 They need to smart up a bit

It got me where I needed it to; not much more. It had no competition so that was why I chose it.

Plane didn’t even make it off the ground. We all had to get off and walk to a different terminal (lots of confusion) to get on a different plane. Landed fairly late, connections missed.

Crowded flight, but upbeat and kind crew. Pilot greeted us at door, flight attendant thanked a number of “special” passengers for their business, another addressed an eight-year old boy as “young man.” United obviously trying to up their game, but though all of that is nice and notable, flying still feels like moving along a human assembly line, being herded into one small space after another (boarding areas with too few seats, planes with limited personal space, shuttles (IAD) packed too full.

It was ok until we got to DC and I wanted to use my United Club pass and the snobbish receptionist said that they don’t take one pass. It took me everything itch of patience not to tell her off

Food choice was poor and we had to buy on board snacks.

A good, solid, no frills experience. Departed and arrived on time, staff were pleasant and attentive. Loved the Bluetooth connectivity on the SJC to IAH leg. Being able to watch movies and listen to them with my noise cancelling headphones was lovely. Missed that on the IAH to LHR leg (so I put the wired buds on and my over ear Quiet Comforts over those).

We were offer chocolate cookies , not everyone eat chocolate. Thank you

Lost luggage again. Our second trip to Mykonos, and 2nd time no luggage.

The Flight attendant had an attitude and didn't allow anyone any time to prepare for landing despite being absent throughout the entire trip

The flight was great until towards the end when the flight attendant read an excessively long commercial for purchasing an american airlines credit card. The worst part is that we are doing a lot of traveling this year so i was actually interested in getting the credit card, but I was so annoyed with the long commercial that I completely dismissed the flight attendant bringing around the information. Next time, keep the sales pitch to 10 seconds and then pass around the brochures!!

Nice aircraft. Plane was PACKED full and distance between seats was tight. Had it been more than a two hour flight it would not have been tolerable. I had much more knee space on the JetBlue flight I went out on.

New ridiculous policy by american destroyed my allegiance to american. As a million miler with american, I expected it would be easy to get on an earlier flight when I got to airport earlier than expected, and save a five hour layover. WRONG. The online app would not let me switch flights, So I called, and was promised a call back in 90 minutes. HAH! The customer service desk at DCA said “we no longer have access to changing a flight on our screens. If the app couldn’t do it, I should send a letter to American, but there’s nothing else possible!”

I am tired of being nickel and dimed for seat location, checked luggage and carry on bags. That is why i rarely fly anymore.

Apart from the delay due to unforeseen circumstances. The leg from sjc to dfw was fine. It was the leg from dfw to orf that we encountered issues mainly due to the flight attendant crew not being friendly. We had two small children and we needed some assistance to warm up milk so the baby would sleep. The crew just didn’t get it and made things very difficult. One made a remark that the baby’s dirty diaper smell was a “gift” to the plane in a rude way. Normally I’d brush that off as a funny comment if the rest of the trip the attendants were helpful or understanding of the difficulty we faced. But that wasn’t the case. We were met with rudeness on the second leg. Whereas on the first leg the crew were so nice and helpful.

It was right on time and crew were very courteous

Great flight. Boarding was efficient and quick. On time departure and smooth flight. Flight arrived early at destination. Good experience.

Literally the worst experience ever and I had my service dog with me. Flight was supposed to leave at 1:51 PM but the plane arrived late. They boarded us around 3 PM and kept us on the plane for an hour saying that due to weather conditions in Miami, we could not takeoff yet. After waiting for an hour, they deplaned. And then they will not give us our bags back that we could just leave and schedule for another flight. Every hour they kept updating saying we have to wait another hour without any explanation as to what was going on. Eventually, I went to customer service to change my ticket, but by the time I made it to the front of the line, they started boarding my flight again. And then when we got onto the flight, they said there were two flight attendants That were past their shift. They kept us on the plane for about another 40 minutes until they told us they had no other flight attendance and had to deplane again. Then I gave us hotel vouchers and told us we would be on a flight at 6 AM the next day. At this point it is about 9 PM. I get to the hotel with my dog, who hasn’t been able to go potty for about eight hours. When I arrived at the hotel, I got a text alert saying my flight has been canceled at 6 AM and they moved past to 5 AM, however the hotel shuttle doesn’t leave early enough to make it to the airport for 5 AM flight. So me and some other passengers got a cab after about three hours of sleep to get back to the airport. This was the worst experience ever.

Their computers were down upon arrival to the airport. They were unable to figure out how to board us. We were delayed over an hour and a half.

My mother was HARASSED AND ACCOSTED by the gate agent for her bag. I pre purchased the bag fee and the gate agent made my 78 year old mother board, deplane, re pay for her bag fee and board again. The gate agent made my mother pick up her own bag and REFUSED to help her, she is an older woman who wasn’t bothering anyone on a flight that had maybe 30’total passengers. I am going to sue this airlines for their HORRIBLE customer service and treatment of my mother, and all this occurred the day after Mother’s Day!!!

Horrible, first flight delayed. They switched my connecting flight while I was en route and even though I was originally supposed to be on the flight going back home to boston, refused to let me board and told me I would have to wait for next flight that was 14 hours later. Ended up renting a car and driving 6.5 hours back home. Still getting messages about flight and it is now showing that the other flight they put me on is now canceled and I would have to wait 24 hours for the next one. I will never book with spirit again

They stuck us with multiple extra fees. I will never fly spirit again

Overall it was a miserable experience... I will never fly spirit for more than a 3 hour flight or overnight.

Kayak does not know that spirit airlines charged me $70 to fly. But the bag check-in was $89 each way. This is false advertising to lure people. Spirit airlines sends bunch of emails after flight purchases to buy wifi, better seats, priority boarding, secure reserved seats. This is false advertising. Up front pricing. I would of flown jet blue or Alaska airlines.

One hour late taking off. Concerning, very hard landing. Uncomfortable seats with no recline. Extremely slow baggage claim. Very professional, knowledgeable flight attendants. Brand new, very clean plane.

Can’t say there was anything I particularly liked. Seats were very tight, leather wrapped plastic. I followed up a much longer and cheaper trip from Honolulu on southwest, everything was phenomenal, this flight was the exact opposite. Blows my mind they charge for water of all things. One of the attendants seemed very rude, I watched a taller gentleman a couple rows forward with his knees pressed into the back of the seat ahead, while the woman in that seat leaned forward the entire flight, I’m sure because she could feel his knees. I’ll be avoiding spirit like the plague from here forward.

Didn’t make the connecting flight due to a delay on our first flight.

I felt scam to have to pay $50 additional for my carry on luggage which was free for my other airline.

Enjoyed the experience, on time flights, friendly staff the WiFi was intros d kept cutting out.