If your boarding Military, it should be with ore board, and with my spouse, so rude and stupid to not let us board together and before a group. All the other airlines clearly understand Military courtesy, this is why I Rarely fly SWA and Always fly Alaska
The crew was nice. Boarding sucked. Instead of loading from the back to the front people just sat wherever and you had to wait for them to move to get to a seat. And the flight was 30 minutes delayed.
The crew was dutiful but seemed detached and bored. The boarding process is ineffective. No reason I shouldn’t be able to sit with my wife. I checked in at the first available minute and still got boarding tow “C”. Southwest used to be my first choice due to value. But no longer. Southwest is like traveling in a cattle car. Suggestion: be the first to make Wi-Fi free!
wifi wasn't working correctly so couldn't watch live tv
Terrible. Plane was at gate for 30 minutes before boarding. Boarding took 30 min. Then the co pilot announces that the plane has the minimal amount of fuel it needed. So we waited at the gate on board without air conditioning for 42 minutes while the plane took on additional fuel. My question to Southwest Airlines. Why didn’t you add the fuel to the plane before you allowed boarding to a plane without air conditioning in 102 degree heat.
Flight was not full! Had a whole row to myself.
There was over a 9 hour delay for one thing after another. A toilet problem, they had to change the brakes, they had to refuel, three pilots times out, etc. We had to sit on the plane at the gate for over 5 hours with no air.
Southwest Airlines is behind the times with a woefully inefficient service animal policy that leads to major inconsistency and stress for passengers and crew alike. Despite so many attempts to share feedback and request better support, they bungled it once again and provoked a panic attack in the process, with no apologies or acknowledgment that their crew was failing to adhere to their own inadequate policies. WiFi didn’t work, flight was delayed by an hour, it was about what I’ve come to expect from Southwest these days.
I always know what to expect with Southwest - friendly crew, on time departure, app that works great! I appreciate having free baggage, and the in-flight entertainment passes the time.
Unfortunately it was not a good experience. There was a rude stewardess.
No snack offered, leg room really needs improvement. N/A on entertainment; none offered or needed.
Love how smooth Alaska operates in Portland. The bag check was super smooth and my bag was on the carousel before I even got there!
Boarding was slow the crew was rude and not friendly I was very disappointed I had heard great things about Alaskan air but it was mediocre at best
It would be nice if you had free internet. Text messaging is appreciated.
I had to cancel my flight for health reasons. They gave 0 options to get my money back or credit me another flight. Makes no sense, but they are greedy
Everything went smooth. Flight on time, easy boarding, easy baggage claim.
Very late. Snack pretzels have no flavor. Soda options sink. Only one sugar free option and that with caffeine, bad for health
Quick and easy and nice flight with nice flight crew.
The female attendant seemed like she had no interest in being there. Also there was suppose to be 2 rounds of snacks and drinks but they only did one round. No TVs built into the seats. WiFI wasn’t working.
For 5 hour flight, only one tiny bag of pretzels and 2 small cookies were served. We flew threw 2 meal times, breakfast and lunch.
Delta flight was great from the check in all the way to arrival. However, I had a very bad experience. I requested a wheelchair and the wheelchair employee that went to pick me up from the plane in Boston to bring me to the baggage claims told me I have to pay him. I was under the impression that it was a free service and I usually give tips but the person forced me to pay and since I said no because I was upset with his demand when my daughter walked in to pick me up he demanded payment from my daughter who paid him thinking maybe now it is a charged service.
Horrible. Grateful to be alive but spent 13 hours at airport only to return back to my familys house and flight changed to next day. They tried to fix a part on plane, had no back up plane and after 10 hours , reattempted the flight and it STILL wasn't fixed. We got a meal voucher and rescheduled flight but there should be some other compensation for the 15 hours spent in airport
My seat was changed at the last minute and I was moved to the last row, right next to the bathroom despite selecting my seat well in advance. I was also made to check my carry on due to space but when I got on the plane there was significant empty overhead space. Picking up my carry on from the luggage carousel added time to my trip which had already been extended due to delay.
There was plenty of overhead room but half of the passengers were told they had to check their carryon bags. My partner and I checked in as early as possible and our seats were split across the aisle.
Flew first class so everything was great. But maybe because the flights were red eye, no meals were served, just chips. I flew Alaska Air 1st class at 9PM (2 hour flight) and they served beef short rib sliders!
There was a loud squeaky sound the whole time we were flying.
I didn’t not like that I could not select my seat and ended up with the worse seat.
The landing was bad and the hostess came two times and i was sleeping but when she served the person that nexts to me I woke up and she didn’t even asked me if I need any drink or snacks two times!!!!
Plane was late because of a mechanical malfunction and the food listed as available was not. Flight attendants seem over worked and under paid. They just done seem happy. And that can be seen in their faces.
Waited 3 hours on a plane to de-ice due to manpower issues. Waited another hour and a half once we landed because of a gate issue. Missed my connections. Created. A total of 13 hours of delay.
Comfortable and plenty of. Having to buy water and coffee, though is ridiculous!
Could at least have little recline in economy seats and windows to the last row, they were super uncomfortable and lots of chit chat and disturbance from the operation of crew members and other passengers
Doubt that you care, the flight from OAK to Las Vegas took longer on the runway when we arrived. The flight attendants & pilot announced that they knew a lot of us were getting on a connection to Dallas & that it was waiting for us. Lied. Ended up having to take another layover & it’s added way more time to my flights. The ticketing staff at the gates were extremely rude. I don’t think I ever want to fly Spirit again.
Spirit airlines flight delays caused me to miss my connecting flight. I was rebooked in a different flight that routed through Texas. The flight from LAS to Houston was miserable, the person seated next to me was visibly intoxicated, and was served more alcohol in the plane. Upon arrival in Houston nothing was open, even TSA. I had to spend 6 hours just waiting in the airport. All in all, I arrived home a full 12 hours after my originally planned travel which out my family in a bad position. Do better!!!
Time in the air good, but waited on the tarmac on arrival for 35 minutes before access to the gate.
Cancelled my flight and left the airport 30 minutes earlier than time was scheduled for and wouldn’t let me on the plane when i showed up to the gate 25 minutes early
Let put it this way ,” I will do everything in my power NOT to flight with Spirit Airlines again!!!!!!! Thank You
It got cancelled the night before. there was no compensation. They said it was due to weather but my family flew on southwest and their flight didn’t get cancelled because of weather
It wasn't bad. Just uncomfortable with the people I was sitting next too. No food on the flight. Everything was good other than that.
Boarding of flights and the notifications of delays must be managed properly with checked
There was extremely long wait times to check in my bags and pass through TSA. I almost missed my flights on several occasions.
Long lines, rude staff, everything that's offered you have to pay for.
Our flight was delayed by four hours without notice, the app for getting my boarding pass is super confusing, and I wasn’t able to check a suitcase without paying for a higher cost package
First the gate was a total nightmare-no chairs anywhere! So over crowded and only one bathroom and nightmare of food service - took forever and NOT one place to sit. No inflight entertainment and had to pay 60.00 for a small carry on. I will never fly Frontier again!
Literally everything could have been better. Why are the planes always late?
I didn't like anything about the flight It was my first time and definitely my last time boarding a frontier flight. Their counter agents need training and they need to learn to communicate regularly and respectfully
The last time I flew Frontier was in the 1960s when it was a “real” airline. We flew this time because of the price & schedule. As the saying goes, you get what you pay for.
After 5 hours of delay, they cancelled the flight. Very disappointed
My flight to LA was cancelled. I waited at the airport for 3 hrs saying it was delayed and then all of a sudden it was cancelled. Frontier only gave me a voucher and refund but could not rebook me. Flights on other airlines were too expensive last minute. I had to drive down to LA and didn’t even take my return flight home since I had to drive. One of the worst airline experiences in my life. It’s crazy how airlines can just upend people’s plans just like that.
Flying Frontiier was extremely poor!! I paid for a7:15am flight on flight 1601 from PHL To Las Vegas and the delay was brutally, excruciatingly and disgustingly long (8 hrs). I arrived by Uber to PHL at 5:30 am and had to spend the entire 8 hr delay inside the airport. Even more atrocious was that the flight was delayed twice. On the phone with customer service for two hours and was not fully compensated. I feel taken advantage of with this airline. They offered a menial couched for another flight within 90 days to me and my husband who has never flown but this experience has made us almost 100% sure to not fly this airline and will suggest that others don’t either. We don’t want to book ever again, don’t want a menial voucher and I believe by standard and because the flight was delayed for 8 hours, I should be fully reimbursed for the entire round trip. There is no excuse why this should have ever occurred. After sharing my experience with others in Vegas and Philadelphia, I was told that Frontier airlines is notorious for long delayed flights, poor customer service and refusal to compensate people correctly. I’m very nervous to see what departing from Vegas to Philadelphia will bring.
