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landed in panama it was in terminal one. We had to take a bus to terminal two for customs. Then back to terminal one. It was very frustrating. Then, on the way back from panama it was the same situation. We had to go back and forth between terminals to check in and drop our bags and then to board. When we were leaving, we had to wait in line for the boarding area and go through another gate security process. They told the bottles of water and coffee were bought while in line in the airport after we passed the main security. Ridiculous (and expensive). A much better communication system is needed.

Horrible experience from start to end. Copa costumer service is non existent. They treat you bad. Everybody tells you different information. We didn’t received our luggage in the 1 day stop we did even we they said if was not going to be a problem. They didn’t respect the seats that we had and spread our family leaving in between of two big people who didn’t leave any space for me and crush me from side to side. I’ll never recommend Copa to anybody.

other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....

la atencion en el avion fue excelente, la facilidad del checkin es muy buena.

Not enough legroom on flight. I was never offered the option of purchasing a seat with more legroom.

I had an 9 hr layover continuing on to Ushuaia. I expected to have to get my luggage & do customs but I did not expect Aerolinas Argentinas to make me sit with all of my luggage for 7 hours in the entrance part of the airport before they would let us re-check our bags & get back in where there are seats. People were sitting on the floor everywhere.

This is the worst airline I have used in my 30 years of travel. The boarding process was an absolute nightmare with endless lines. It took 4 hrs to get to gate while in Bunoes Aires. Also, they change flight times and gates several times leading us to go to multiple gates. Never will fly this airline again

Aerilineas changed my airport from aero parque to Ezeiza and didn’t take care of my transport. Seats were mediocre and ground personal weren’t very helpful. Too bad that’s the only option to fly to El calafate. Bad service, bad company

Better snacks options for a 3.25 hour flight . There was only 1 choice - a fruit granola bar .

I liked the airport and aircraft crew. I disliked the fact that I and TSA pre check approved but this airline is not affiliated to the program. I was 4 hours befor departure and I barely made it to the gate. The airline does not allow to buy extra luggage online. After waiting 1 hour and 45 minutes to check in my luggage I had to do another line to pay my luggage with another hour of waiting. Only one airline person to process payment. This is ridiculous and I saw so many elderly people struggling in line waiting long hours.

everything, disorganized, the flight was delayed an hour and twenty minutes without any explanation

Solo diré que mi vuelo tuvo 5 horas y media de atraso. Jamás explicaron el motivo y se tomaban el tiempo del mundo para anunciar su siguiente retraso. Es más, esperaban a que llegara la hora de la supuesta salida para decir que se retrasaba nuevamente por otra siguiente hora. Implicó que tuvimos que pagar gastos extrae por el alquiler de nuestro auto y cuando le planteamos a customer services se desentendieron totalmente. Nada profesionales novel dios. Tengo tanto que decir en contra de aerolíneas argentinas que prefiero parar acá. Terrible, terrible, terrible

Boarding was efficient and painless. Food was not supplied. It will be good if some chips or biscuits can be provided.

no usb conector. i freeze out all the flight, 2 blankets were not enough, apparently air conditioning cannot be tune. a seat side of mine has to be move because water falls from the upper luggage compartment

La aeronave estaba averiada, 4 horas adentro con diferentes problemas técnicos pero igual querían volar.

Evifente que o melhor seria a Hol cumprir com ssua parte! Vendeu voo dirto Caxias do Sul a Florianópolis e depois alterou, fizemos voo Cxs. Congonhas, com conexão, alem de um atrazo, mais de 1:20 min. Está errado e isso é vender uma coisa e entregar outra...

The plane was fine and the crew was very nice. Even though we bought our tickets eight months in advance and had seats reserved, they changed our seats. Instead of being in seats 7E and 7F, we were separated and put in two middle seats away from each other. When checking in, the attendant put us in an exit row together, but 10 rows back from where we had reserved. But you have to be younger than 60 to be in an exit row. So when everyone else boarded we were moved to last row 33, right next to bathrooms.

Fiquei de pé um tempão para embarcar. Apesar de ser grupo 1 e ter prioridade e cadeira premium.Ficamos retidoa e os outros grupos entraram antes... Vai entender este método uruguaio de embarque. Voo sem internet e tv. Voo em aviões mais velhos da gol que tem esta facilodade. Economia??? Pior foi o desembarque. De ônibus e vários fingers libres, vai entender

Os passageiros ainda não estão habituados a respeitar o embarque por grupos, que é a melhor maneira de embarque, na minha opinião. Então faltou pulso para impor a regra de embarque e desembarque às pessoas.

Kiwi service was terrible they actually didnt make the reservation and their system showed that the reservation eas complete so I had to buy a ticket in the front desk at the moment at and exorbitant price.

A Gol melhorou muito desde a última viagem que fiz, muito bom, aeronaves bem conservadas, tripulação cordial. Gostei.

Online checkin - a mess, unable to do… At airport - terrible, only one agent for priority checkin.long wait for the line of folks..

Mechanical issues caused our flight to be cancelled 1 hour into the flight; which was an issue they knew about, prior to take-off. There remedy was to reschedule my flights with Delta to JFK and then with United, out of Newark, to Phoenix. However, they never gave me a voucher for the 35 mile trip between JFK and Newark, which cost me $322.00.

Horário foi cumprido dentro do previsto. O lanche de bordo está muito ruim