Sat on tarmac for 30 minutes despite staring at three empty gates, one of which we eventually pulled into
Sat on tarmac for 30 minutes despite staring at three empty gates, one of which we eventually pulled into
Great flight. No problems. Everett Airport was so easy to get into and out of. Great alternative to SeaTac. Alaska was excellent!
The process was professional and really informative. I personally did not find any issue with thr process from start to finish.
The messaging about the change in flight destination and options for getting to SFO was poor. There should have been frequent updates. When I spoke to the boarding agent moment before we were supposed to board, he was flippant and offered no help before the announcement was made that transportation would be arranged. It was as poor of an experience that I've ever had.
This leg was better than the previous leg mostly because I upgraded my searing and the crew was nicer
I was not given a seat when I bought the ticket. I know airlines are trying to squeeze every penny out ot the customer, but we are buying a seat on the airplane, right? I find this irritating with all airlines, but especially Alaska because I fly it so often. No sense of customer use and loyalty.
I’m a first time mom and traveled with my 18mo old boy and it was not a great experience with the flight attendants. They were not friendly or helpful at all. It’s hard enough traveling with a toddler and have people be rude and unkind does not help.
The cabin stewart took care of my garment bag and then made sure I did not forget it on my way out. The stewardess gave me water after I missed the earlier service (I was asleep). I received good service overall.
only refreshments and biscuits available but it was a short flight from LAX to LAS thus it was fine.
High travel time and the flight was full but the staff handled it all well.
Los Angeles (LAX)United States
Yakima (YKM)United States