Pros:The plane was new looking and clean. Price of ticket was cheapest around. Food I had to purchase was good tasting.
Cons:* Lack of announcements as to what was happening: ticketing, ticket lines, boarding, meals, etc. Rude counter and gate employees. Poor coordination and crowd control/line control. * Cramped seating...though the seats looked brand-new. * Small monitors with limited selection compared to other airlines. * Only food or drink included in ticket was a small bottle of water. All else, pay up. This looks like an airline that is trying to enter market and gain share by offering low prices but is not up to the challenge of giving adequate service, particularly at ticketing, check-in and at gate when they succeed in luring passengers in with the low price. I am not likely to fly Icelandair again unless I am desperate for low priced ticket, which is not often the case, thank goodness.