$763 Find Cheap Flights from Grand Rapids to Tokyo

We purchased premium economy seats 9 months ago and got bumped to economy when we tried to board the plane. It was a huge fiasco while they struggled to find us seats. I tried reaching out to Kayak to see how we can get refunded for the extra money we spent on premium but have heard nothing back. It was a 14 hour flight and were disappointed that we lost our seats after selecting them 9 months ago.

Flight was overall OK: lovely staff and smooth travelling. The only downside was no food was available on a 3.5 hour flight over lunchtime. Luckily we had realised this in advance and brought our own bento.

The whole flight in Economy was great, the crew were just amazing and the food was great as well

Crew went out of their way for me, not often

Lots of legroom for a small flight. There was in flight entertainment even though it is a short duration. We waited on one passenger to board for a long time after everyone else was on.

At Fukuoka, check in counter stuff was no experience , took long time and took out our preserved sheets to change to emergency exit seats without asking. The flight was late and we missed the flight to go back to SF. My luggage was broken. I had a terrible experience.

Chair was broken. Crew was awesome. Food was eh. Dinner food not so good the sandwich was good ( for airplane food) headphones hurt my ears. It’s hard because no one has plug in earphones

Fast boarding. Cabin temperature was a bit warm, but I guess this is the standard in ANA. The Room seats are spacious, but not long enough for me.

ANA crews are superb, very responsive and caring. Boarding was smooth and so as the landing. Great flights we had with ANA.

Great service, wonderful meals, excellent entertainment, clean bathrooms, top notch experience

Underpricer was terrible. They wanted to charge me $150 for a seat asignment. Kayak is responsible for letting this happen. Please let me know if this is going to happen in the future. If it is i will not use kayak in the future.

Checking in was hard because we had to enter our middle name with our first name and wasn’t told to. The representative from underpricer investigated it and called me back. We were very appreciative for him.

One of the best economy flights I’ve ever taken .

Minimal legroom. Most passengers are respectful and don't recline. Outrageous long walk from Terminal One to Terminal Three.

Good, not excellent. We’re not informed about mattress pads in business class. My partner ordered food and didn’t get it

I said the boarding was just par with other airlines, but I can't think of a way to improve it.

The flight was canceled, and the airlines stated that they don't know when they can put me on another flight. I had to purchase another flight from a different airline. I am now having issues requesting a refund. What a nightmare experience, I will not refer anyone to this airline.

Enjoyed flying Japan Airlines! Staff were all nice & flight was comfortable.

It was a quick and comfortable flight. There was no entertainment or food so I gave them poor marks. I wasn’t really expecting either so wish there was a NA option. Great flight with more leg room than my longer, overseas seating!

Particularly meals were great. Service’s were excellent as usual. .

I upgraded to first class only to find out that I still had no access to the sky lounge without a sky miles card or AmEx (something that should be emphasized outside of the fine print!) Also, no food or drink service provided during the flight, so I basically paid 4x more just for “free” checked baggage and a bigger seat. Not worth it.

I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine

Was unsure of this flight due to high winds in CVG from Hurricane Helene. Crew did a great job of getting us to CVG safely.

5 hour delay. They blamed the weather but it was the computer issues they had been dealing with for days.

Flight was delayed due to needing a replacement flight crew. Delta changed the aircraft type in Detroit. One hour delay. But once in the air, good flight

Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.

It was good until there was a 3 hour delay because there was not any pilots to fly the plane.

Boarding was chaotic. I didn’t finish dinner because I went to bed early. Breakfast omelet was overcooked and tasteless but croissant was better than usual. Plane was dirty—crumbs in every seam and lavatory was poorly maintained (paint peeling, etc.) and toilet paper had not been refreshed before takeoff. No cubby for storage in first and seat was narrow.

Worst flight in my life. Only was scheduled for a 45 min flight to get our connection flight. It was late by 40 minutes and we missed our connection. Delta was totally useless trying to help and unable to get my family on the next flight because they overbooked it Thus had to get a hotel at my expense and lost a day at Disney as a result. Cost me about a $1000 if you add 2 hotels meals shuttles etc to get thru the day Awful customer service by Delta in Detroit totally useless people

Wifi wasn’t working well so we couldn't view any media.

The plane was clean. The staff was excellent. The flight attendants were very good. Enjoyable flight. Overall. The seats in the back are too small but, will always be.

Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.

There was no air on the plane and it was very hot.

Flight crew was amazing! I don't like that the Polaris seats are side-by-side.

Not enough room between rows and food was gross. $160 baggage charge?! Never again.

Flight was 3 1/2 hour delayed with no credit or meal vouchers

Smoothly flight, pleasant flight attendants. I wish there were better food choices.

Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.

They need to improve their boarding process. Group 1 and/or paying first class passengers shouldn't be in the middle of boarding process

late departure due to some unspecified issue with ventilating the cabin. They got it running but it was FREEZING for the whole flight. I asked for a blanket but they didn't provide one. They could not turn up the heat. it was quite miserable.

Overall good. Tight connection in DFW because of gate unavailability upon landing.

Airplane was cold. Flight attendants were rude. Phone charger did not work. No food available.

No food, no entertainment. But the flight was really short so maybe they had to skip drinks. I was able to board early ONLY because I am old and decrepit and they let me pre-board. I RESENT your dumping us into category 9 if we do not pay up. And when I paid for a seat I was STILL given 9. The pre-boarding helps. THIS flight was exceptionally smooth, please congratulate the pilots.

I love to flight american however my carry on had to be sent with regular luggage and it was broken. Don't appreciate that. If when I buy a ticket says I can take a carry on and a hand item there should be space for mwsy stuff and not be basically forced to send the item even if it's at no charge. A.A. needs to work on that. Everything else excellent.

Deparature was late, which is annoying but the arrival was fine and the baggage came early.

Excellent customer service at check in at Austin flight to DFW and excellent customer service from Karren in terminal B at DFW.

The free internet access did not work, so we had to purchase 2 Internet packages. Flight attendants were not proactive in checking in with first class patrons

The flight attendants were talking the entire time on the back and I couldn’t even take a nap. Super annoying

11h50m total delay. Had to switch to another flight that was still a 7h30m delay.

A very good flight. All personnel were gracious and pleasant. Good flight. No complaints.