Low season | August |
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High season | March |
Cheapest flight | $476 |
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
There was no air on the plane and it was very hot.
The free snack options are pretty pitiful for a 2.40h flight.
Good even though flight was delayed, the crew was prompt and efficient.
No access to the Wi-Fi, noisy group of people made it difficult for me to hear through my earbuds. Snacks and drinks - limited service when your seat is at the back of the plane - people up front are always served first and the back gets whatever is left. Not pleased.
Flight home lot's of room shame I never noticed that they ripped my suitcase and didn't notice it to I got toy destination and had to buy new set
In this flight we had selected seating for our family in the middle of the plane in a 2x2 format. The airline changed them to the very back row of the plane and split them to 3x1. Why pay for seats that allow seat selection if the airline will just move them to the worst seats in the plane?
Never happened, because of the first delayed flight I lost the connection and had to wait overnight and take two flights to reach my destination.
The plane was delayed ~ 40 minutes. Communication could have been better. The entertainment was poor. We were not offered headsets by the flight attendants. The arm rest pad did not work properly, thus, I could not select what I wanted to watch.
A/C wasn't working. Made the 1.25 hour flight seem like 4 hours! Even at altitude it didn't cool down.
Overall good. Tight connection in DFW because of gate unavailability upon landing.
Airplane was cold. Flight attendants were rude. Phone charger did not work. No food available.
No food, no entertainment. But the flight was really short so maybe they had to skip drinks. I was able to board early ONLY because I am old and decrepit and they let me pre-board. I RESENT your dumping us into category 9 if we do not pay up. And when I paid for a seat I was STILL given 9. The pre-boarding helps. THIS flight was exceptionally smooth, please congratulate the pilots.
I love to flight american however my carry on had to be sent with regular luggage and it was broken. Don't appreciate that. If when I buy a ticket says I can take a carry on and a hand item there should be space for mwsy stuff and not be basically forced to send the item even if it's at no charge. A.A. needs to work on that. Everything else excellent.
Deparature was late, which is annoying but the arrival was fine and the baggage came early.
Excellent customer service at check in at Austin flight to DFW and excellent customer service from Karren in terminal B at DFW.
The free internet access did not work, so we had to purchase 2 Internet packages. Flight attendants were not proactive in checking in with first class patrons
The flight attendants were talking the entire time on the back and I couldn’t even take a nap. Super annoying
11h50m total delay. Had to switch to another flight that was still a 7h30m delay.
A very good flight. All personnel were gracious and pleasant. Good flight. No complaints.
Staff was great. Space in bathrooms was very good. Boarding went smoothly due to aisles. I would like more room in coach. 2 more inches would be helpful. Lost luggage was a big issue; more on the administrative side than flight related, but diminished the flight experience.
Good but entertainment system was not easy and very buggy
Actual flight was smooth but we were delayed 70 minutes. Were promised to make it up to us but were given no refreshments
Flight was cancelled and I got rebooked with anther airline. Also had booked a direct flight and got a layover.
Did not fly HOU to SAT as flight was cancelled.
Very nice. Crew was excellent and our seats had great legroom which we paid extra for so I highly recommend this option when flying internationally.
Zero legroom or space in economy. Flight was delayed into Munich causing a missed connecting flight and other missed bookings. :(
Not good. They charged an additional $70 to check a bag we had already paid for on line with Lufstansa
They gave us free up grade to a roomier seat.
A major problem at the Frankfurt terminal. You see your connecting flight is on concourse A and you see signs for A, but when you start to walk out to A, only then do you find A is in another terminal which requires a bus ride, passport control and customs. If you sit around in the first terminal too long, you can miss your flight. We made ours.
No fast track available, no organisation. Unpleasant boarding system at gate 20 at JFK. When giving feedback to the lounge team I was told to talk to the manager instead of taking the feedback.
The whole experience was great. The only improvement would be the entertainment selection
Flight attendant kept banging her cart into my aisle seat. Hard. Couldn’t lean seat back. Should be warned of limitations when booking seat
I will travel by BA only in future also. Only suggestion is they should give aisle seat in front near washroom for senior citizens
Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.
It was good overall. Entertainment was ok, one of the TV screens had issue. Bit old plane but leg space was good. Overhead luggage had good space. The worst part was experience at Heathrow airport, it was total chaos.
Comfortable, pleasant staff, quiet, good entertainment, food, drinks. Better than American (flight back) when we were crammed in and staff sometimes indifferent.
I was disappointed with the quality of the food and the fact that I was not given a toiletry bag for an overnight international flight
I was disappointed with the quality of the food for an international flight also I wasn't given a toiletry bag which is customary in international flights.
Pretty disappointing. Paid for business class. It was burning up the entire flight. For a 7 hr flight, after the first few hrs. The crew disappeared. Poor service.