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Very good, despite we had a delay because of some problems at the airport.

Copa me elige como "voluntario" para cambiarme y poder enviar a una familia a la cual había sobrevendido los tiquetes. Finalmente me envían a las carreras con Avianca, pero Copa lleva mis maletas hasta Panama y luego las devuelve a mi aeropuerto de origen, dejandome sin mis pertenencias y además no asumen la responsabilidad ya que dicen que es problema de Avianca Literalmente vi cuando el avión de Copa se lleva mis maletas, sus funcionarios en Bogota, incluyendo la gerente local me aseguran la entrega en Miami, pero simplemente era para poder engañarme y dar el cambio de silla por sobreventa

other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....

I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.

Everything was as you would expect in coach - fine. Flight was close to on time.

It was confusing because I got a notification that my gate was changed when in reality it wasn’t

I missed my plane because there was a lot of people during the migration process. The airline has the chance to care for their clients and they could get the passengers missing in the flight. I lost a day of work and Montfort transportation to go back home and go to the airport again. Unfortunately the airline doesn’t care about that. I use latam at least 4 times a year, so I guess I need to be treat better. In addition, one on my baggages didyarricw to my destination. So frustrated with this trip.

Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that

Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around

I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing

Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.

Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor

Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.

I expected the plane to be as the one I took from manaos to Bogota and unfortunately it wasn’t as nice, the sits didn’t recline and there was not onboard entertainment.

i was charged $140.00usd for my backpack the only luggage i had was my backpack

More than 3 hours of delay and not even a snack was given.

Seat space was terrible no food on a six hour flight

Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.

No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.

There was absolutely no food or drink service unless it was paid for. I am not used to this.

There was no bag included in the reservation. The price was double. Not properly advertised

The temperature was cold and the food that we had to pay for was awful. The crew didn’t even offer a free glass of water. It was a long, expensive and uncomfortable flight.

They could offer food and drink without having to pay extra for it,

Mala aerolínea y ladrones me robaron mi plata del vuelo y la maleta porque no pude viajar de vuelta con ellos

They rescheduled both fights I took with them. Whatever time they say they're scheduled to leave, don't trust it - it could change hours before or hours after your originally scheduled flight time. I lost a day in Cartagena because of this.

boarding did not seem well thought and organize, very inefficient and time consuming

The flight was presumably delayed by more than an hour. However, it did end up being on time. Had I not stayed at the gate I would havr missed the flight.

They said that i never bought the flight and cancelled my ticket. I had to pay 200,000 pesos for taxi and book a hotel because there were no other flights that night. I will never use expedia for flight booking again.

The flight was delayed for starters. But it’s such a short flight so everything was okay for the price. Seats don’t recline and no refreshments were offered but once again, the flight was quick and smooth.

I could'nt make checkin by internet im from another country the aplication did not work i told them and they charge me becuase of that, i had seat reserve and still they charge me.

We missed our flight because no one spoke english and we had issues with documents and by the time we fix it was too late to make our flight and then we had to pay $600 to book with a different airline

Nada funciona en el internet para cobrater 70 dolares x equipaje

Flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. In all of my travel to 54 countries and 51 years of travel, I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a ticket purchased at the counter of another airline. I am SURPRISED this Viva Airlines is even in business!