Another 35 min delay landing No apology no communication or acknowledgment about this
Another 35 min delay landing No apology no communication or acknowledgment about this
You only get a chocolate square and small bottle of water.!
Changing the flight with app and customer service was very difficult and poor .although I h ad a ticket and seat number still had to pay more money as ticket not transfered. Couldn’t buy another ticket for my daughter on my booking too. Customer services’s appealing. My daughter was ill and noine cared.
Better flight than mum to Frankfurt. But food was very mediocre.
Only two check in counters for online bag drop, economy and premium economy clients, NO management supervision whatsoever, no announcements, whilst Business and first class had three check in counters operational, with the bulk of clients flying economy on a 747…..very poor service indeed. Stood in a queue for two hours to check in!!!!!! The flight crew were equally indifferent.
Flight landed on time but land services kept us in the plane for 3 hours. I missed connecting flight.
Flight was delayed and caused us to miss connection in IAD. Then bags didn’t arrive at bag claim until 1.25 hours after flight landed.
No entertainment, no food or beverage included… Price like Lufthansa, “comfort and service” from Eurowings.
The flight was cancel and then changed the gate 3 times and nobody communicated to that change I don’t take any trips whit that company
The flight has been delayed and arrived 30 minutes late. I had a very tough connection in Frankfurt, I had to run to catch my flight to Newark and Lufthansa was absolutely not helpful. They just told me I have to hurry but didn't tell me where I should go , I was very disappointed