Hello Thrifty Customer Care, I’m writing to dispute several charges on my recent rental (Vehicle: SIRENCOREGXFW1S, Contract 01621/1279470). Total charged: $537.01 for 2 days at $69.99/day + a $30/day upgrade. Based on the receipt, here’s what I’m contesting: Inter-City Fee – $100.00 The car was picked up at IAH (Houston Intercontinental) on 08/28 and returned to HOU (Hobby) on 08/30. This was within the same metro area and was driven only 239 miles. I was not clearly informed that returning to a different Houston airport would trigger a $100 fee, nor was an alternative offered at pickup. Given the short distance, same-city return, and minimal mileage, I’m requesting a full waiver of this fee as a goodwill/clarity issue. Fuel Purchase Option (FPO) – $36.86 The vehicle left at 97% fuel and was returned at 97% fuel. With the tank returned nearly identical and only 239 miles driven, there was no need for a prepaid fuel purchase. If FPO was added, it was not clearly explained that it’s non-refundable when returning at the same level. Please remove/refund this charge. Concession Fee Recovery 11.11% – $33.33 and VLC/CFC/BUS – $22.81 Please provide the exact base amount used to calculate the 11.11% and a written explanation of each surcharge. The tax base of $466.96 also appears inflated relative to the rental/upgrade subtotal and add-ons. I’m requesting a line-by-line tax/surcharge calculation. LDW – $73.98 (2 × $36.99/day) If LDW was required to obtain the quoted rate, please confirm. Otherwise, note that the overall pricing appears to have increased significantly beyond the expected 2-day rental + upgrade. If LDW was not clearly optional or was auto-selected, I request a courtesy adjustment. To be reasonable, the total should reflect: Base + Upgrade (2 days): $199.98 LDW (if retained): $73.98 Removal of Inter-City Fee ($100) and FPO ($36.86) Corrected surcharges/taxes calculated on the proper taxable base . Please review and issue a refund/adjusted invoice, or provide a detailed written breakdown justifying each contested amount. I appreciate your prompt help—I’m happy to discuss by phone as well.
