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Thrifty Cargo Van Rental Honolulu

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Cheap Thrifty cargo van rentals in Honolulu

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Commercial car
Commercial
Oversize car
Oversize

FAQs about renting a cargo van from Thrifty in Honolulu

  • How many cargo van rental locations does Thrifty have in Honolulu?

    Thrifty has 3 cargo van rental locations in Honolulu. Take a look at our Thrifty cargo van rental location map to find the best Thrifty cargo van rentals in Honolulu.

  • Is Thrifty the best car rental agency for a cargo van in Honolulu?

    Thrifty is rated 6.4/10 for cargo van rentals in Honolulu, compared to Alamo (9.1/10) and Enterprise Rent-A-Car (8.1/10).

Thrifty customer reviews

6.4
OkayBased on 214 verified guest reviews
7.1Comfort
6.1Pick-up/Drop-off
7.1Cleanliness
6.6Value for money

Pros +
Cons -

Show reviews that mention
Traveler rating:
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R
6.0 Okay
Pros:Drop off was slightly easier
Cons:Pick up was disorganized, wait was 40 minutes, poor communication
A
10.0 Wonderful
Pros:Check out and check in was super easy. Car was nice.
Cons:Mileage was a bit high, but that may be typical in Hawaii. 20K miles.
S
2.0 Poor
Cons:Shortage of staff. Line was over an hour, and by time I got to the front of the line, there were no cars available for rental. It ruined my vacation day. Its was terrible to loose vacation day. Terrible. Never again.
G
8.4 Very good
Cons:Car could have been available on time. Was delayed.
A
10.0 Wonderful
Cons:Were a little confused on getting to drop off location. Lots of one way streets. You are also not able to speak to anyone on the phone for assistance. Line always busy
C
4.0 Mediocre
Cons:The wait for pick up was AWFUL. An hour to get the car. No sense of urgency from staff and they were not apologetic for the long wait. The long wait was not unique to the day I picked up because when I returned the following day to drop off the car the lines were just as long.
J
4.0 Mediocre
Pros:Drop off was quick and smooth. Agent was friendly.
Cons:Pickup took too long. Agent spent too long trying to upsell and we weren’t interested and expressed such. Then, the car we were assigned looked like it had been washed with sandpaper. It was clear the car had been abused. Top was clunky and interior was dirty. Will not rent from this company again.
N
2.0 Poor
Well...it all started when I landed at the airport and walked over to the rental car counter. Thankfully there was no wait at all which was nice. However, after pulling up my reservation they immediately told me they did not have the vehicle I reserved. Which is the entire point of making a reservation, so they would hold (aka reserve) the vehicle I selected. So off the bat that was very disappointing. That was strike one. They offered me a "complimentary upgrade" to a minivan. Going from a full size SUV to a minivan is not an upgrade in my eyes and I told them that. As a result, they offered me a downgrade to a smaller SUV, but didn't offer any kind of discount in the total fee. So that was strike two. After settling on a vehicle, I handed over my license and credit card and low and behold, another ~$138 bucks were due at the counter. This was for taxes/fees/usage/blah blah blah (not gas), all the things that I thought I already paid, and the only reason I went with this booking was because of the lower rate. Turns out it was just as expensive as all the others after you added in these additional charges. Why in the world would you not charge these at the time of the booking? I'm sure they can offer some explanation consisting of "We don't charge these at the time of booking because if your trip changes then these charges will change and blah blah blah blah", but the truth is likely that they don't charge them up front so it looks as if you're getting a better rate. Then when you walk in the door to pickup your car, and you have no other options because all of the other vehicles are booked, you're up the river without a paddle and you're forced to proceed if you want the vehicle. There's strike three. Normally they'd be out, but it keeps going. After finishing the paperwork and going through the above hassles (after a full day of traveling keep in mind), I short stroll down to the parking garage where I'm directed to the vehicle. I do a walk around the outside to check for damage, which there was minimal damage in the form of small scratches and dings, I hopped in and got on my way. To my unpleasant surprise, about 20 minutes into my drive away from the airport, I noticed an ant on the center console. I squished it and didn't think much of it. It wasn't until the second ant, then the third, forth, fifth, sixth...etc appeared and were squished that I realized there was an ant infestation in the vehicle. Luckily it seemed to be centralized around the center console, however my party did end up with multiple unidentified "bug bites" by the end of our trip. Strike 4. Needless to say, after trip suggestions to Thrifty and any other companies involved in this rental experience: 1. Don't offer a reservation if you do not understand the definition of a reservation. That is the definition of incompetence. 2. Don't try to up--sell a customer to something they don't want, and adversely, if the customer settles for a lesser vehicle than what was "reserved", give them the appropriate discount. 3. Don't hide fees or costs, if you can't compete with other rental companies by being honest about the total cost, you shouldn't be in business. That's unethical and shouldn't be part of your "business plan" for success. 4. Clean the cars. It's not hard. Seriously. I will say, on a positive note the overall time to pickup and drop off the rental car was very quick. Also the attendant handling the multitude of issues was professional and polite.
R
2.0 Poor
Cons:I booked a car in advance through this app and there were unforeseen charges that more than doubled my price. I never got the car. I was charged by THIS APP for a service I never received and am quite annoyed. Never again
A
8.0 Very good
Pros:Great car. Friendly customer service on pick up.
Cons:Being told about the additional driver charge rather than just added to our bill.

Where can I find Thrifty cargo van rentals in Honolulu?

Address

2424 Kalakaua Avenue

Hours

Monday08:00 - 15:30
Tuesday08:00 - 15:30
Wednesday08:00 - 15:30
Thursday08:00 - 15:30
Friday08:00 - 15:30
Saturday08:00 - 15:30
Sunday08:00 - 15:30

Phone

+1 808 971 3535

Address

300 Rodgers Boulevard

Hours

Monday05:30 - 23:59
Tuesday05:30 - 23:59
Wednesday05:30 - 23:59
Thursday05:30 - 23:59
Friday05:30 - 23:59
Saturday05:30 - 23:59
Sunday05:30 - 23:59

Phone

+1 877 283 0898

Address

1777 Ala Moana Boulevard

Hours

Monday08:00 - 15:30
Tuesday08:00 - 15:30
Wednesday08:00 - 15:30
Thursday08:00 - 15:30
Friday08:00 - 15:30

Phone

+1 808 475 8891