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3 locations in St. Augustine
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10.0 Wonderful
Kerry, May 2024
Economy
8.8 Very good
Mark, Jun 2020
Pros:
Pickup and drop off were easyCons:
The deodorizer used in the vehicle was way too strong3 locations in St. Augustine
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10.0 Wonderful
Anonymous, Apr 2024
Full-size
10.0 Wonderful
Anonymous, Aug 2022
1.9 Poor
Anonymous, Jun 2021
6.0 Okay
Anonymous, May 2021
Pros:
Got to Budget and no representative was there. I waited 45 minutes before someone showed up. As a result I was very late to my appointment.4.0 Mediocre
Anonymous, Jan 2021
Pros:
Drop off was easy and the car was comfy.Cons:
I made a reservation for a compact car the day before at a specific location and I get to the pickup location and they tell me I have to drive another 15 minutes to another location because they were out of compact cars. That part was fine but a heads up ahead of time would’ve been great. The car I was given at the new location was dirty. The trunk was full of old receipts, a roll of raffle tickets and other trash. The cashier at the new location tried to charge me 30 dollars more than i was quoted. Luckily I caught it before he ran my card.3 locations in St. Augustine
2 locations in St. Augustine
Filters
Show reviews that mention
Reviews
4.0 Mediocre
Anonymous, Dec 2021
4.0 Mediocre
Anonymous, Apr 2021
Pros:
staff at pick up was okay; polite; did not appear knowledgeable about the car nor have time to provide more than perfunctory direction to the best route to the hwy. staff at drop off was rudeCons:
the car was quite comfortable. the dash board lights were very bright resulting in dangerous discomfort and distraction at night. the radio was of very low quality and also shined brightly. I tried, unsuccessfully, to reduce the brightness.2.0 Poor
Anonymous, Sep 2020
Pros:
Nothing, this was a terrible experience.Cons:
When I arrived at hertz, they made me wait over an hour as they didn't have any cars available and someone had to drive it from jacksonville. Then, there was inflexibility when I wanted to change my drop off location. They wouldn't let me even during difficult times like COVID. Then, I received erroneous additional charges on my credit card. Horrible experience. And customer service was incredibly rude.Pick-up location | St. Augustine |
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Car types | Minivan |
Rental locations | 6 |
Airport locations | 2 |
Popular agencies | Budget, Enterprise Rent-A-Car, Avis |