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4 locations in Smyrna
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8.8 Very good
Anonymous, Feb 2020
Pros:
I was put in a larger car than I requested. Normally this would be nice but I was specifically looking for something that had great gas mileage.2 locations in Smyrna
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10.0 Wonderful
Anonymous, Apr 2024
Passenger van
8.0 Very good
Anonymous, May 2021
Pros:
was easy4.0 Mediocre
Anonymous, Apr 2021
Pros:
I booked the car through kayak, and after waiting 30 minutes, they told me that the car, which was to be ~700, was going to be 1100 because they were going to give me a RARE upgrade. I told them I didn't want an upgrade that I had to pay for. I wanted what I paid for. So, after 20 more minutes, the guy I was dealing with went in the back and didn't come out. Some other guy came out and ultimately helped me. Also, I explicitly told them I did NOT want satellite radio. When I got the bill, it included a $35 fee for the satellite radio. Also, they gave the car bone empty. The fuel light came on 2 miles after I drove out of the parking lot. The car itself (A Ford Fusion) was great. The process to get it was very poor. Btw - It was a Hertz rental facility.Cons:
Pickup was NOT good. ~50 minutes to get the car. Plus the bait and switch, satellite radio fiasco and followed up with no gas in the car. I won't do this again2.0 Poor
James, Mar 2021
Pros:
It was cheap. The car worked (except for two of the rear speakers).Cons:
Easily the worst car rental experience of my entire life. The staff at the pickup location were unprofessional, unprepared, and dishonest. They did not have the van I prepaid for, but told me on the phone prior to pickup that they did. When I arrived and was stranded at the location, they took an hour to start working with me, then told me that there was no van (and hadn't been one for days) and tried to make me accept a sedan instead. They told me that the only way I would get a van was going to the airport, but refused to arrange a way for me to get there. They kept implying that they were going to have to just cancel my reservation unless I just accepted a smaller car. After two hours, they "found" a large SUV that, while still not as big as I needed, was workable. They then tried to strongarm me into paying an upgrade fee and again implied that unless I agreed to it they would cancel my reservation. After waiving the upgrade fee, they then acted like they did me some huge favor and tried to guilt me into paying extra again. After all this, the salesman told me that they would charge $2.00 per gallon to pre-purchase my fuel. When I pointed out that the wall sign said a higher price, he told me to ignore that because it was out of date. Shame on me, I agreed. Guess which amount I was charged? To put a cherry on top, when I tried to drop the vehicle back off at the location using the after-hours key drop they told me to use, I arrived to find the only entrance to the facility gated and locked. I had to sit in a nearby parking lot for an hour waiting for the 1-800 number to finally work with me, and now I have to take time off of work to make another trip out there. I haven't actually returned the vehicle yet after corporate extended my dropoff time to today. But how much do you want to bet they try to stick me with some extra fees?2.0 Poor
Anonymous, Dec 2020
Cons:
After booking the rental, i received a call the Saturday of the rental, less than 3 hours prior to pickup stating the vehicle was not available.4.8 Mediocre
Anonymous, Aug 2020
Pros:
The location was close.Cons:
Facility was very dirty. In Bathroom, the cabinet holding supplies was busted, the tissue holder was broken and the soap dispenser was broken. The facility including sink and toilet were filthy. Common area floor was dirty as well. Reservation was for a full size SUV. It was NOT a full size SUV. The person said that it seats 7 so it is rated as a full size SUV. First, there is NO way it could fit 7 people, maybe if you include 4 children. A smart car can fit 5 so does that make it a compact SUV? Felt cheated so I have lost trust in Hertz.One location in Smyrna
2 locations in Smyrna
One location in Smyrna
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Reviews
4.0 Mediocre
Anonymous, Sep 2024
Compact
2.0 Poor
Anonymous, Aug 2024
Compact
2.0 Poor
Anonymous, May 2024
Standard SUV
10.0 Wonderful
Anonymous, Feb 2024
Intermediate SUV
Pick-up location | Smyrna |
---|---|
Car types | Pickup |
Rental locations | 0 |
Airport locations | 0 |