Grand Hotel Reykjavik

9.7Wonderful

Josh, Mar 2017

Pros. Everything about this stay was fantastic. The rooms were massive by European standards and so were the beds. They were heated nicely and had heated towel racks, lighting and tech was great. The staff were so friendly and helpful. The location was pretty good.

Cons. The only downside is you aren't right downtown but it's tough to say really what downtown actually is. It's such a big sprawl of a city so it's in Reykjavik but just not the heart I guess, they have a shuttle to make up for this.

8.8Very good

Anonymous, Jul 2016

Pros. Luxury hotel

Cons. Location was a bit away from the city centre. Taxi cabs are very expensive.

5.7Fair

Anonymous, Mar 2016

Pros. They were very Eco-friendly and "green." Pretty clean and modern.

Cons. The staff was not very accommodating at all. I reserved a superior room with a double bed, and they gave us 2 twin beds. After speaking with the front desk, all they could tell us was that they are fully booked, and that you're never guaranteed the type of bed you want, but we could push the 2 twin beds together if we'd like. No, thank you. We were only staying there for one night, so we decided not to push the issue. Checkout is at noon, but after reading the hotel info they provide you with in the room, I saw they offer late checkout at 2pm as an option. So, that evening I called the desk to request late checkout, and the woman I spoke with could not give me a yes or no. She said I have to speak with the day staff. I called at 8am the following morning and the woman informed me again that they are fully booked. Ok, but I'm just asking to check out at 2pm. Check in for any new guests is at 4pm. That still gives cleaning crew 2 hours to get the room ready for any new guests arriving. I even tried to compromise and say can we at least stay until 1pm? We were catching the shuttle to the airport at 2pm from the hotel, and didn't have anywhere to go for 2 hours if we checked out at noon. She told me they could hold our luggage and we could go downtown and shop. No, I'm not risking missing the airport shuttle because you told me to go to town and spend $$. So after me asking the same question in 4 different ways, she finally said ok, you can check out at 1pm. Well wow! Thanks a million, Grand Hotel. We won't be staying with you on our next trip to Iceland.

6Okay

Anonymous, Jan 2016

Pros. Excellent bathroom Good size room Good free wifi signal

Cons. Bed was rather uncomfortable Lack of TV channels Interactive TV features simply don't work

4.8Mediocre

Anonymous, Nov 2015

Pros. Comfortable bed.

9.1Wonderful

Anonymous, Oct 2015

Pros. The hotel was very clean, staff were helpful, our room had a beautiful view of the city and the water, and the room itself was nice. The double bed fit two large adults easily, which was a concern when we were booking. The bathroom also included a tub in addition to the shower. The lobby area was nice with large doors to see out when waiting for tour guides or cabs, and was filled with pamphlets of various activities. Hair dryer/iron & board/mini fridge and laundry service pick up available.

Cons. The location was a bit further from the city than anticipated, it's listed as a medium walking distance, it is walkable, just not desirable on cold/rainy nights, approximately 20kr cab ride. The dinner buffet was fairly expensive and we didn't really care for it, we preferred the restaurants around the corner or in town and the cost was similar or less, potentially regular ordering tasted better than the buffet. No shampoo/conditioner/lotion, I always bring my own, but wanted to note.

4Mediocre

hodgehouse, Jun 2015

Pros. Nice parking lot

Cons. Room was very warn, sheets did not fit the bed and furniture was dirty. Staff was not friendly. The hotel was not inexpensive and was probably the second worst I have ever stayed in. I would NOT recommend staying at this hotel.

8.2Very good

Anonymous, Jun 2015

Pros. Easy access, lots of parking, modern building and rooms Great to see Monaco and Cyprus Olympic teams there too,