Book Payless car rentals at Phoenix Sky Harbor Intl Airport

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Traveler rating

Wonderful

26

Very good

13

Good

3

Okay

12

Fair

1

Mediocre

0

Poor

46

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2.0

THE LINE WAS over 50 people long and there was one attendant working the desk. I cancelled the car but it required 45 min on the phone to get it cancelled. The line would have taken 2-3 hours from what I could discern.Reviewed Oct 28 2024

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2.0

We prepaid for a Tesla 3 and spent $100 more than a regular car, but instead were assigned a small Mustang that didn’t fit our group of 4 plus bags. Payless said Expedia requested a small sports car. We would up being charged $200 extra for a Cadillac sedan in terrible shape (broken parts in interior). Called Expedia and they took a week to say that since we agreed to pay the fee (we had no choice, needed a car) we would not be refunded fed any money. We will never use Kayak or Expedia again after paying close to $700 for a five day rental of the worst car we’ve ever rented. Original price through Hertz was $380 and we are sure it would have been a nisl nice rental car. Miserable experience where we were misled and overcharged.Reviewed Oct 14 2024

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4.0

It shouldn't take 2 hours to pick up a reservation that was already paid for online. Dawn had a great attitude though with whatever was going on.Reviewed Oct 3 2024

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4.0

Very slow service for picking car up. Only had 1 person helping a line of 20 people. It took 1.5 hours to get a car with 5 people ahead of me. Car had trash in glove compartment and empty soda bottle underneath seat. I understand it is busy season but seriously the wait along with trash not worth the savings. I would rather pay $100-200 more and avoid the wait.Reviewed Sep 27 2024

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10.0

Very quick check in; friendly staffReviewed Aug 12 2024

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2.0

They fraudulently charged me an extra day for my rentalReviewed Apr 7 2024

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2.0

Waited in line for 90 minutes to get a carReviewed Jan 20 2024

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2.0

They had 1 person working and took about 15 minutes to check in each customer. The line was wrapped around the lobby. It took longer to fly than it did to wait in the line. We and others eventually had to leave without picking up our car. They probably do this on purpose. Do not rent from them even if the price looks right!!! Unless you have half a day to spare waiting in line.Reviewed Nov 13 2023

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2.0

Everything about this experience, aside from the employees assisting us, was absolutely abysmal. - The wait to check in was over an hour and the desk was terribly understaffed (a single person the entire time). - The wait to get to the vehicles was also over an hour, in a poorly organized area and combined with Budget and Avis rentals. Again, the team was terribly understaffed but competent, patient, and helpful. - The wait to have the vehicle checked (for what, I am still not sure) was unnecessary and could be consolidated when provisioning the vehicles or at the exit gate. - The wait to exit the garage was also unnecessarily long. As you just read, there were four separate lines that everyone was required to be a part of and limited staff to support an easily planned for influx in rentals. This was a failing of organization and planning on both the airport and Avis/Budget/Payless.Reviewed Oct 23 2023

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8.0

Waited in line for pick up of the car 1 hour and 40 minutes. This is ridiculousReviewed Oct 13 2023

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2.0

Showed up and they had our reservation but not a car!Reviewed Oct 11 2023

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4.0

Lines were forever with 2 people working at pick up. In line for almost 2 hrs. Will try another service on out next vacationReviewed Oct 3 2023

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More

• How much does it cost to rent a car from Payless at Phoenix Sky Harbor Intl Airport?

  On average a rental car from Payless at Phoenix Sky Harbor Intl Airport costs $75 per day.

• What is the most popular rental car from Payless at Phoenix Sky Harbor Intl Airport?

  Standard (Chevrolet Traverse or similar) is the most frequently booked rental car type from Payless at Phoenix Sky Harbor Intl Airport.

• Where can I find Payless car rentals at Phoenix Sky Harbor Intl Airport?

  1805 E Sky Harbor Circle South is the closest Payless rental location to Phoenix Sky Harbor Intl Airport. The telephone number for this location is +1 602 681 9589.

• Does Payless offer shuttle or airport pick-up services from Phoenix Sky Harbor Intl Airport (PHX)?

  Yes