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One location in Palo Alto
2 locations in Palo Alto
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Reviews
2.0 Poor
Anonymous, Oct 2023
Passenger van
9.6 Wonderful
Kathy, Aug 2020
Cons:
Not having to go to another store because the car they were suppose to have Waiting for me at their store Was not available10.0 Wonderful
Anonymous, Jul 2020
Pros:
Pick-up & drop-off were perfect! The site manager easily adjusted my pick-up time to match emerging changes in my travel plans.....and when one of our group developed a medical emergency which cancelled our trip outright, management re-did our One Way drop-off Weekly rate to become a 2 Day Local contract with no issues. The car was perfect and our travel would have been perfect as a result!5 locations in Palo Alto
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Reviews
2.0 Poor
Anonymous, Nov 2021
2.0 Poor
Sander, May 2021
Cons:
The rental cars office closes at 12pm. We booked a rental at 12pm, but no one told us we have to be there exactly on time or earlier. We got to the rental station a bit after 12. Everything was closed, we had to get a rental somewhere else for a ridiculous expensive last minute price. You should tell püeople that the rental car station in Los Altos closes at 12pm5.2 Fair
Gabriel, Oct 2020
Cons:
Staff at Hertz Palo Alto were quite unhelpful. Among other things, they failed to provide minimum docs needed for drop-off.6.8 Okay
Marisa, Sep 2020
Pros:
The priceCons:
I spoke to Hertz at 8am and 1pm to confirm my reservation and let them know I would be picking the car up close to 5pm, and a guy called me at 3pm to tell me they do not have a car for me. I was irate. He was very easy going and basically said 'sorry, my hands are tied and there is nothing we can do.' I made this reservation a week in advance, and paid in advance to be sure I would have a car. This was unacceptable. I eventually was put in touch with the manager at this location and he found me a vehicle (mid size SUV, not full size) that I was able to pick-up at 5pm. Mani was helpful and he did find a vehicle, but this should not have happened. Mani said that he asked the 3rd party rep to shut-off reservations a week in advance because they were not going to have enough cars. They had 70 reservations and only 40 cars available. That's 30 people who had their days ruined due to the overbooking10.0 Wonderful
gita, Jul 2020
Pros:
Daniel was awesome. I didn’t realize this location closed early. When he going out I was going to be late he waited for me. The entire team at this location is 5 stars. They also found a larger and better car for. Will definitely rent again. Thanks again for an exceptional service.5.6 Fair
Anonymous, Mar 2020
Cons:
When I arrived to pick up the car, the attendant wasn't there. I had to wait 30 minutes and reschedule a client because that wait. And it's not the fault of the Hertz employee either - he had to get a car washed because apparently he's in charge of nearly literally every job - he's the only person working in that branch.One location in Palo Alto
One location in Palo Alto
One location in Palo Alto
Pick-up location | Palo Alto |
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Car types | Van |
Rental locations | 8 |
Airport locations | 0 |