The DoubleTree by Hilton Hotel London-Marble Arch is located steps from the Marble Arch and Oxford Street in the historic West End theater district. The hotel is close to Hyde Park, the Marble Arch Station, Regent Street, Madame Tussauds, and Buckingham Palace. Guests enjoy complimentary fresh-baked cookies upon arrival to this modern hotel that is housed in a charming 18th-century building. There are two restaurants in the hotel, including one that has been awarded a Michelin star.
The DoubleTree by Hilton Hotel London-Marble Arch offers complimentary WiFi and a 24-hour business center for guest use. There are eight meeting and event spaces at the hotel, designed to offer flexible arrangements for a variety of special events and meetings. The hotel has a fitness center and a lounge bar and offers 24-hour front desk services. This is a non-smoking hotel that does not allow pets. In-room beauty treatments are available for an additional charge, and room service is also available.
All of the guest rooms at this hotel include signature Hilton bedding, 40-inch HDTVs with premium channels, and modern baths with rain showers and mist mirrors. Upgraded suites are available that offer additional living space and amenities, as well as a separate living area. There are a total of 122 guest rooms and suites available, including a number of accessible guest rooms. The hotel offers a concierge desk to assist with tours, tickets, and other sightseeing needs, as well as laundry and dry cleaning service, luggage hold, and baggage storage.
Services and conveniences
Basics
General
Kitchen
Accessibility and suitability
Media and entertainment
Laundry
Dining
Parking and transportation
Bedroom
Health and safety
Family friendly
Bathroom
Workspace
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Pros. Location
Cons. Inattentive & unprofessional staff. One of them, claiming to be the duty manager, was specially rude. Despite paying for my stay and providing proof of full payment through KAYAK, was asked to pay again! Upon checkout, was offered a refund which has not been made yet!
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers complimentary fresh-baked cookies upon arrival, two restaurants including one with a Michelin star, complimentary WiFi, a 24-hour business center, fitness center, and in-room beauty treatments for an additional charge.
How is the cleanliness of the hotel?
Guests have mentioned that the hotel is very clean, with large comfortable beds and towels, but some have expressed concerns about the noise and the need for room refurbishment.
What are the common concerns about the rooms?
Some guests have mentioned that the rooms are small and noisy, with issues related to the heating system, lack of refrigerator, and outdated decor. Additionally, some guests were disappointed with the size and view of their rooms.
What practical information should guests know about the hotel's location?
The hotel is located steps from Marble Arch and Oxford Street, close to Hyde Park, Regent Street, Madame Tussauds, and Buckingham Palace. It is also near various tourist attractions such as Piccadilly Circus, St James's Palace, and the National Gallery.
What can guests expect from the hotel's customer service?
Guests have praised the friendly and helpful staff, but some have expressed concerns about the reception staff, room readiness, and the behavior of front desk staff.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Lifts
Some guests reported noise disturbances from the lifts, so consider requesting a room away from the lifts to ensure a quieter stay.
Check Room Amenities
Despite the hotel being advertised as having balconies, guests noted that none of the rooms actually had balconies. It's advisable to confirm specific room amenities before booking.
Consider Ground Floor Rooms
Ground floor rooms facing the main street lack privacy unless the night curtains are fully drawn. If privacy is a concern, it may be best to avoid these rooms.
Request a Quiet Room
Guests who requested quiet rooms but did not receive them experienced disturbances during their stay. It's recommended to emphasize the need for a quiet room during the booking process.
Verify Room Type
Some guests received rooms different from what they had booked. It's advisable to double-check the room type upon arrival to ensure it matches the booking.
Inquire About Additional Charges
Several guests mentioned unexpected charges for additional orders and services. It's recommended to inquire about potential additional charges before making requests.
Confirm Room View
Guests staying on the ground floor with permanently closed curtains faced a view of a back yard, causing discomfort. It's advisable to confirm the room's view and natural light availability before finalizing the booking.
Consider Noise Levels
Some guests experienced noise disturbances from staff and guests due to the proximity of their rooms to the reception area. It's advisable to consider potential noise levels when selecting a room.
Check for Room Refurbishment
Some guests noted that certain rooms were small and in need of refurbishment. It's advisable to inquire about the room's condition and size before booking.
Request a Walk-in Shower
Guests with mobility concerns were allocated a disabled room with a hospital-like bathroom, contrary to their preferences. It's recommended to explicitly request a walk-in shower if needed to avoid unsuitable accommodations.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | March |
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High season | May |
Average price (weeknight) | $290 |
Average price (weekend night) | $337 |
DoubleTree by Hilton London - Marble Arch is located at 4 Bryanston Street in Marylebone, 1.7 miles from the center of London. Hyde Park is the closest landmark to DoubleTree by Hilton London - Marble Arch.
Check-in time is 3:00 PM and check-out time is 12:00 PM at DoubleTree by Hilton London - Marble Arch.
Yes, DoubleTree by Hilton London - Marble Arch offers free Wi-Fi.
DoubleTree by Hilton London - Marble Arch is 9.2 miles from London City.
KAYAK scours the web for all room deals available at DoubleTree by Hilton London - Marble Arch in London and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at DoubleTree by Hilton London - Marble Arch and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for DoubleTree by Hilton London - Marble Arch.
Value for money | 6.6 |
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Distance to city center | 1.7 mi |
Nearest Airport | London City |
Distance to airport | 8.9 mi |