Maui is one of the best places for a getaway, and the Ritz-Carlton Kapalua is one of the best resorts in the region. This secluded resort avails a mix of breathtaking scenery and luxury, which comprises of two golf courses. Also found at this location are a traditional spa, six restaurants, and a variety of outdoor activities for the guests, all in a scenic, natural setting.
The Ritz-Carlton isn’t just another getaway spot, but an award-winning entity in the hospitality industry over its 100-year history. This stunning location sits in a tropical setup, where guests can relax in the balcony as they watch the waves and a white sandy beach. The Ritz-Carlton has a total of 463 rooms; each spotting inspired designs and fantastic furniture and fittings, all this sitting in an impressive 54 acres.
Depending on choice and personal preference, there are hikes through the rainforest, fun at the three beaches, and 36 holes of golf. Guests may decide to play tennis, basketball, sail, surf, kayak, or enjoy a session at the resort’s fitness center. Guests can have additional fun paddle-boarding, snorkeling, or whale watching in the scenic setup.
After a long day, relax with a massage, facial, or traditional body treatment at the Ritz-Carlton, one has the chance to enjoy an impressive array of fresh seafood and Pacific cuisine, augmented with foods from the hotel’s organic garden.
Due to the location and surroundings, this resort remains very popular for weddings and functions, with families and couples greatly enjoying the amenities of this getaway spot. Check the availability of a room with a view of the beach or the scenic gardens for the perfect experience.
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Pros. Building is modern, staff is helpful, room is the most comfortable with beautiful view of part of the ocean.
Cons. Beach did not rent out surf boards which is a missed opportunity because the beach at the resort had perfect waves to surf on.
Pros. Everyone was so friendly. The maid staff was especially welcoming and friendly. Beds were super comfortable.
Cons. The pool area was beautiful and so relaxing, but would really have liked to have had some tropical music streaming.
Pros. The guest concierge took great care of us as did the spa staff. Overall great experience
Pros. Friendly staff. Amazing pool. Not crowded.
Cons. Some construction/renovations ongoing.
Pros. Quality and service!
Cons. Weather was a little overcast, no can help.. Tropical Storm Olivia just passed
Pros. Beautiful grounds & landscaping Friendly staff Comfy bed
Cons. Valet parking only No golf cart shuttle to beach, it was a very hot walk back up the long hill Not enough shaded areas poolside
Cons. First of all, I waited for a long time before somebody answered the phone, 15 minutes, to be exact! I called the hotel a couple of days prior to my arrival to check if they have shuttle service to/from the hotel and I was advised that they do not have shuttle service at all. I can’t believe a 5-Stat hotel don’t have shuttle service for their guests & that they don’t have a live person answering the phone right away. Furthermore, the person I spoke with was not friendly nor helpful at all! And because I was already not getting any good service over the phone, I decided to cancel my reservation!!!
Pros. beautiful suite
Cons. small, almost unreachable beach that was a long way from the hotel
Pros. We went on our honeymoon and had a great time. Nice and private
Pros. Amazing service
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What are the highlights of the Ritz-Carlton, Kapalua?
The Ritz-Carlton, Kapalua offers a mix of breathtaking scenery, luxury, two golf courses, a traditional spa, six restaurants, and a variety of outdoor activities in a scenic, natural setting. Guests can also enjoy hikes through the rainforest, fun at the three beaches, and 36 holes of golf.
What practical information should I know about parking at the Ritz-Carlton, Kapalua?
The hotel offers valet parking, and there is also private parking available. Additionally, there is a shuttle service for guests' convenience.
What can I expect from the food quality at the Ritz-Carlton, Kapalua?
Guests can enjoy an impressive array of fresh seafood and Pacific cuisine, augmented with foods from the hotel’s organic garden. However, some guests have mentioned that the food at the pool was not as good as expected.
How is the cleanliness and maintenance at the Ritz-Carlton, Kapalua?
The hotel is beautifully maintained and offers clean rooms, pools, and amenities. However, some guests have experienced issues such as a leak in the bathroom and mentioned that the property needs an update to achieve value for money.
When is the best time to visit the Ritz-Carlton, Kapalua?
The high season is in August, while the low season is in October. Visitors can expect a beautiful location, comfortable rooms, and great service staff. However, it's important to note that the location is very far from most of the other things to do on the island.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for an Ocean View Room
To ensure a full ocean view, consider booking an "ocean front" room as some guests felt that a partial ocean view did not meet their expectations.
Consider Low Season for Quieter Experience
If you prefer a quieter experience with fewer crowds, consider visiting in October, which is considered the low season.
Take Advantage of Club Lounge Upgrade
Guests highly recommend upgrading to the Club Lounge for exceptional service and a wide variety of food and drink choices.
Request Feather-Free Room in Advance
If you have allergies, ensure to request a feather-free room well in advance to avoid any inconvenience during your stay.
Be Mindful of Noise
Some rooms may be affected by noise, such as those near elevators. Consider requesting a quieter room if noise is a concern.
Enjoy Complimentary Yoga Classes
Take advantage of the complimentary yoga classes offered at the hotel for a relaxing and rejuvenating experience.
Explore Nearby Beaches
Guests loved the nearby beaches, such as Fleming Beach, which can be easily accessed with the hotel shuttle.
Check for Construction Notices
Inquire about any ongoing construction to avoid potential noise disturbances during your stay.
Consider Upgrading to a Residential Suite
If you prefer more space and convenience, consider upgrading to a one-bedroom residential suite with a full-service kitchen and comfortable amenities.
Be Mindful of Check-in Process
Some guests experienced disappointment during the check-in process, so it's advisable to manage expectations and communicate preferences clearly.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | November |
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High season | December |
Average price (weeknight) | $812 |
Average price (weekend night) | $829 |
There are several ways to get to Ritz-Carlton, Kapalua from the airport. The bus is the cheapest and most effective way. Alternatively, you can take a shuttle from the airport to the hotel; the shuttle should get you there within 30min. You can also hire a car at the car rental companies available at the airport, for instance, Avis, Hertz, Budget, Thrifty, Enterprise, and drive to the hotel. Taxis provide efficient and convenient transportation options, but they are costlier compared to buses.
For business travelers traveling to Ritz- Carlton, Kapalua, the hotel provides business amenities such as an onsite business center, a conference space that can hold up to 100 guests, and a meeting room in the shape oval suitable for holding meetings. Although the hotel also offers car service for business travelers on request. Further, the business center features a computer, fax, photocopying machine, and printer. Corporate guests can also have access to hotel rooms equipped with business-friendly amenities such as desks.
If you are traveling with your family, the Ritz-Carlton, Kapalua, provides a kids-friendly environment and facilities. The rooms come with separate beds, ideal for families. They also offer an air-conditioned playroom with toys for kids to keep them busy during their free time. The kid’s playroom is located close to the spa. The older kids staying at the hotel can also have access to board games. The best part is that the hotel offers babysitting services at a fee. The restaurant in this hotel provides a well-thought menu that also favors the kids.
The best suite you can stay in at this hotel is the standard room with an ocean view. The room offers a beautiful view of the blue ocean water. The hotel also has a large balcony with chairs that you can relax on. Additionally, the room provides natural light due to the large window, and the beds are luxurious and comfortable. The fact that it is big enough to accommodate a couple or even friends when you go on a trip makes it ideal. In addition, the guests have 24 hours butler services, which is convenient for guests who like midnight snacks and other services.
If you are traveling with a companion with limited mobility, you will enjoy staying at the Ritz-Carlton, Kapalua, because the hotel has amenities that favor them. If you are disabled and need access to a wheelchair, ensure you inform the hotel before you check in. The hotel features wheelchair-accessible restrooms, roll-over showers, elevators, and ramps, making it easy to access the hotel premises. The best part is the staff in this hotel are also well trained to provide assistance and support to guests with limited mobility.
The Ritz-Carlton, Kapalua is located at 1 Ritz Carlton Drive, 0.3 miles from the center of Kapalua. The Ritz-Carlton, Kapalua is the closest landmark to The Ritz-Carlton, Kapalua.
Check-in time is 4:00 PM and check-out time is 12:00 PM at The Ritz-Carlton, Kapalua.
Yes, The Ritz-Carlton, Kapalua offers free Wi-Fi.
The Ritz-Carlton, Kapalua is 2.9 miles from Kapalua West Maui. The Ritz-Carlton, Kapalua is 16.1 miles from Kahului.
Yes, The Ritz-Carlton, Kapalua has a pool onsite.
KAYAK scours the web for all room deals available at The Ritz-Carlton, Kapalua in Kapalua and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Ritz-Carlton, Kapalua and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Ritz-Carlton, Kapalua.
Value for money | 7.8 |
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Distance to city center | 0.3 mi |
Nearest Airport | Kapalua West Maui |
Distance to airport | 2.9 mi |