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One location in Hyannis
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10.0 Wonderful
Jelena, Aug 2020
Pros:
That I got the convertible I wanted and not something equivalent to it.Cons:
Having access to the location directly, as in an access to a phone number and not just a number for a call center. Also, debit cards with credit feature should be somehow allowed to be used as well not just major cc.One location in Hyannis
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Reviews
2.0 Poor
Steven, Aug 2024
Economy
6.0 Okay
Anonymous, Oct 2020
Pros:
HYA Hertz were fine and helpful.Cons:
PVD dropoff HERTZ was disinterested and didn't leave the booth. Perhaps afraid of catching COVID from customers? Prefer to have car checked by a liver person, to be sure NO damage, as you're holding $200 of my funds for just this reason. Don't hold the money if you cannot be bothered to look at the vehicle when it is returned. No damages from me, but I am disrespected and penalized for others' drivers damages when you cannot even be bothered to check -- Lazy personnel!7.6 Good
Preston, Sep 2020
Pros:
Staff at Barnstable was very friendly and efficient. Drop-off in New York was a piece of cake.Cons:
The car could have been cleaner and it smelled bad.8.8 Very good
Peter, Aug 2020
Pros:
Staff was super friendlyOne location in Hyannis
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10.0 Wonderful
Anonymous, Dec 2020
Pros:
Staff was friendly and quick, overall it was a quick East process9.6 Wonderful
Anonymous, Sep 2020
Pros:
incredibly painless process from pick up to return.Cons:
Same old, same old. You get a cost estimate for the rental car, go to another site, and the cost of the car at the first site has doubled. Why is this considered good business?7.2 Good
Anonymous, Jul 2020
Pros:
Customer service was very good overall.Cons:
While the vehicle was clearly marked as a non smoking vehicle it was very obvious that one of the previous renters in fact smoked in the vehicle. I was hopeful the smell would dissipate but it never did over the 4 days we rented.10.0 Wonderful
Jack, Jun 2020
Pros:
Easy drop off. Excellent quality vehicle.8.8 Very good
Jack, May 2020
Pros:
The staff was very friendly and one reason I would come back. However, she was overwhelmed with customers. She was one person handling at least three customers while i was there. She maintained a friendly disposition though. In the middle of an epidemic, you need to be flexible and patient. The checkin process took a little while but given the environment, the staff handled it very well.Cons:
See above10.0 Wonderful
Anonymous, Apr 2020
Cons:
Today was a very good day The lady was excellent and went out of her way The company is very lucky to have her2 locations in Hyannis
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10.0 Wonderful
Anonymous, Oct 2024
Economy
2.0 Poor
Saulius, Mar 2021
Pros:
Reservation booked through Kayak, 30 minutes before pick up got a call rental place is out of cars. Although they said they were sorry....2 locations in Hyannis
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Reviews
2.0 Poor
Anonymous, Oct 2024
Minivan
10.0 Wonderful
Anonymous, Jul 2024
Compact