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2 locations in Gilbert
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6.0 Okay
Anonymous, Jul 2024
Intermediate SUV
6.0 Okay
Anonymous, May 2021
Cons:
They told us the tank was full, it was below half. When I tried to call the location, no answer. We had to return it with a full tank or risk paying ten dollars a gallon. Also the gas tank cover had been rigged closed, when we got gas it would not shut all the way. We again tried to call the location and no answer.10.0 Wonderful
MARTIN, Feb 2021
Pros:
The staff was very friendly and helpful. The drop off was easier than expected.Cons:
Maybe more agents to help out10.0 Wonderful
Albion, Oct 2020
Pros:
Great job Marie ancd team!Cons:
the bmw2.8 Poor
Albion, Sep 2020
Pros:
Arrived 10 minutes early to get in quickly and out just as fast but Hertz didn't have an available pickup like I scheduled and it took 2 hours for them to ready one. The first hour they searched for a pickup the second hour they worked to get it released from someone else. There were 5 employees but only 2 helping customers then the other three (including a guy who wouldn't wear his mask) just hung around joking about everything they could and after an hour of waiting for a truck and another hour staring at the truck they gave it to me messy. This was dangerous, it put peoples and there love ones health at risk, and it was unprofessional. I HOPE TO BE REFUNDED IN FULL FOR THE GROSS NEGLIGENCE ON THE BEHALF OF HERTZCons:
Everything could have been done better. They only check their reservations at 7am and not again until the next day so they have no idea who has booked and for what kind of vehicle throughout each day. They should receive an automated message for new bookings or be required to check hourly. Then they could pre-emptively call and say we don't have what you booked or they could track the vehicle down elsewhere. The guys cleaning the vehicles could have taken the initiative to clean the vehicle properly. They tried to get away without taking pictures but I stopped them and said the inside of the truck is a mess, the employee said 'i tried the best I could' I thought you have got to be kidding me you were sitting in there making fun of an old guy with gloves on doing nothing the last hour. At this point in the pandemic masks should be mandatory. Timothy Cline2.8 Poor
Albion, Sep 2020
Pros:
One of the staff refused to wear his facemask, and rto my luck i had to wait from 2pm (my pickup time) until 4pm 2 hours with the person jeopardizing mine plus 12 other peoples health. then to top it off they downgraded me to a smaller pickupCons:
Mandatory masks and my rental being ready when i arrivedOne location in Gilbert
2 locations in Gilbert