The pick up took forever, the lady said she did not have our reservation, she initially tried to charge us more money then said she would give us a discount - it was all very confusing and I did not understand. She told us we would be charged a large security deposit that would be refunded a couple of weeks after we returned the car - which seemed really really odd to me that they would hold that much of my money for so long. I checked my credit card and they did not do it that way but at the time, her explanation was troublesome and I didn’t have the ability to check my credit card and see what they were charging me. It made me feel uncomfortable that I was being taken advantage of. The return was a better experience- pretty quick and easy.