Roberts Riverwalk Urban Resort Hotel provides historic 4-star accommodation in Detroit. It features a gym, as well as a limousine service, meeting rooms and a dry cleaning service.
The hotel has 106 well-appointed rooms that are equipped with a range of essential facilities to ensure guests have an enjoyable stay.
Roberts Riverwalk Urban Resort Hotel is under a 30-minute drive from Detroit Metro Airport and Dry Dock Complex is a short walk away. Guests can also easily visit Garden Court Apartments.
Dining
Parking and transportation
Accessibility and suitability
Bathroom
Services and conveniences
Fitness
Basics
Pool
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Cons. Microvave in room before we started to eat, heat up the room it only got to 76 degrees the whole night had to take the floor heater from the guard at the desk and not have us wsit 30 mins outside before someone came to let us in and then another 30 mins before we got pur key.
Pros. I liked the location.
Cons. EVERYTHING! Parking lot filled with potholes, room service is lacking the service, air conditioning never worked. had to open the windows and my toom was filled with bugs. They tried to charge me $120 for a resort fee 2x.
Pros. Nothing about this experience felt like a hotel.
Cons. It felt like a motel was taken over by aliens that were doing a horrible job of pretending to continue running the hotel.
Pros. Nothing.
Cons. There was no hot water, cable picture on TV was fuzzy, room had strange smell, thin sheet instead of curtains covering bathroom window, heat would not work adequately, no hotel thick comforter instead thin 20.00 comforter like the ones Amazon sell not even down filled. Customer service terrible. Checked in early 7:30 was told room would be ready at 2:00 came back at 3:00 still had to wait until 4:15 just for my room only. The other couple we traveled with did not even have 1 roll of toilet paper in their room!! our iron wasnt working had to get another and some wall outlets would not work had to use cell cause clock was on the desk with no outlet by the bed.
Pros. Staff was great and very helpful and friendly
Cons. Carpets in room stained no biggie but I assume most ladies or wives wouldn’t like Bathroom was very nice and clean beds comfortable and clean Overall perfect price for an over night stay Security was great No concerns about my car over night Was a nice night kept the windows open for a nice breeze
Cons. Poor customer service. Did not provide the service we requested and paid for. We paid for a roll away bed and they did not have one at first, but then said they did but it took over an hour late at night to get it. Very disappointing.
Pros. I liked the location (river front). Staff very friendly.
Cons. I did not like the fact that shower water temp was warm (at best). I had to wait for it to get to a temp that I could basically spray myself off. I am not sure what it would take to fix, but if it wasn’t for that, I would have given a much better review. I will not be staying here again just for that reason alone.
Pros. The views and proximity to the water
Cons. Restaurant was closed for the entire stay, room was not ready at time stated, and cable channels were fuzzy. My stay was ok other than these things.
Pros. Room was clean
Cons. I reserved a riverfront room and I received a room on the parking lot. Service at desk was painfully slow to check in.
Pros. Neat historical building, nice view and location on the riverwalk.
Cons. Staff was a little quiet, tried answering when asked but almost had to draw things out of them. Felt like I was imposing a little bit.
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best nearby attractions?
The hotel is conveniently located near Belle Isle, Renaissance Center, Greektown Casino, and other popular attractions, offering guests plenty of options for entertainment and exploration.
How is the cleanliness of the rooms and facilities?
While some guests have mentioned concerns about cleanliness, the hotel staff is committed to addressing these issues and ensuring that rooms and facilities are well-maintained for a comfortable stay.
Is parking readily available at the hotel?
The hotel offers parking for guests, providing convenience and peace of mind for those traveling by car.
What are the highlights of the hotel's amenities?
Guests can enjoy the outdoor pool, fitness center, and the hotel's historic charm, providing a unique and enjoyable experience during their stay.
When is the best time to visit the hotel?
Visitors can make the most of their stay by taking advantage of the hotel's great location and friendly staff, ensuring a pleasant experience regardless of the time of year.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the river or the Riverwalk comes highly recommended.
Consider the Location for Events
The hotel's location near Belle Isle and several event venues like the Renaissance Center and Greektown Casino makes it a convenient choice for event attendees.
Check Room Cleanliness
Some guests reported issues with room cleanliness, including dirty bathrooms and bedding. It's advisable to check the room thoroughly upon arrival and request a change if cleanliness standards are not met.
Be Mindful of Security Concerns
A few guests expressed concerns about security, including issues with door locks and feeling unsafe due to the hotel's condition. It's important to prioritize personal safety and address any security-related concerns with the hotel staff.
Verify Amenities and Services
Some guests were disappointed by the lack of amenities such as a microwave, refrigerator, or a functioning pool. Before booking, it's recommended to verify the availability of desired amenities and services.
Consider the Hotel's Historic Charm
Guests appreciated the preservation of the hotel's historic building and its original decor. If you appreciate historic architecture, you may enjoy the hotel's ambiance.
Plan for Early Check-in
Guests mentioned that early check-in was not allowed, and the lobby was closed until 4 PM. If you have early arrival plans, it's advisable to make necessary arrangements in advance.
Explore Nearby Attractions
The hotel's proximity to the Riverwalk and various nearby attractions provides opportunities for scenic walks and exploration. Consider taking advantage of the location for leisure activities.
Address Booking Concerns Directly
Some guests faced challenges with communication and changes to their reservations. It may be beneficial to contact the hotel directly for any booking-related inquiries or modifications.
Manage Expectations for Renovations
The hotel is undergoing renovations, and some guests noted the need for maintenance and updates. It's important to manage expectations regarding the hotel's current condition and ongoing improvements.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:30 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Roberts Riverwalk is located at 1000 River Place Drive in Rivertown/Warehouse District, 1.8 miles from the center of Detroit. Belle Isle is the closest landmark to Roberts Riverwalk.
Check-in time is 4:00 PM and check-out time is 11:30 AM at Roberts Riverwalk.
Yes, Roberts Riverwalk offers free Wi-Fi.
Roberts Riverwalk is 5.3 miles from Windsor.
Yes, Roberts Riverwalk has a pool onsite.
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Value for money | 6.3 |
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Distance to city center | 1.8 mi |
Nearest Airport | Detroit Metropolitan Wayne County |
Distance to airport | 18.8 mi |