Kempinski Hotel Cancún
Photos of Kempinski Hotel Cancún
About Kempinski Hotel Cancún
- Hotel RoomYou’ll have a private room with all the hotel’s amenities
- FreebiesThis stay includes Wi-Fi for free
The Ritz-Carlton is a luxury hotel brand at which upscale travelers can count on a five-star experience with beautiful surroundings. This American-based international hotel brand is chosen by luxury travelers who expect a consistently deluxe stay, and The Ritz Carlton, Cancun offers just that.
The luxury resort has been consistently ranked among the finest hotels in the world and is proudly known as Mexico’s most awarded resort. Perfectly perched along the sparkling waters of the Caribbean, The Ritz Carlton, Cancun is located on one of the finest beaches in Mexico. Each accommodation, whether guest rooms or suites, offers a luxury beach chic vibe with modern décor and locally inspired accents. Each room features a spacious layout, a private balcony overlooking the ocean, luxury linens, personal gourmet coffee machines, fully stocked refreshment cabinets, and 24-hour in-room dining.
In addition to a gorgeous stretch of Mayan Coastline for a luxurious escape to the sea, The Ritz Carlton, Cancun offers guests two award-winning restaurants, Fantino and The Club Grill, nine dining outlets, a spa, two swimming pool and oceanfront whirlpool, private beach cabanas, and much more.
Entertainment, shopping, and dining are nearby for the entire family at Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village. Guests can also take the day to explore Belize Barrier Reef, the second largest coral reef in the world, and beautiful Isla Mujeres.
The Ritz Carlton, Cancun is the ultimate destination for vacationers seeking luxury, relaxation, adventure, and culture. This tropical destination offers the luxury accommodations and carefully curated amenities that have come to make The Ritz-Carlton so distinctive.
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Amenities at Kempinski Hotel Cancún
- Private beach
- Outdoor pool
- Beachfront
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Casino
- Fishing
- Golf
- Canoeing
- Cooking classes
- Beauty salon
Pool and spa
- Spa and wellness center
- Massage
- Heated pool
- Spa
- Hot tub
- Outdoor pool
- Sauna
- Pool with a view
Dining
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
General
- Beachfront
- Slippers
- Solarium
- Lockers
- Telephone
- Storage available
Parking and transportation
- Parking
- Airport shuttle
- Valet parking
- Private parking
- Shuttle service (additional charge)
Accessibility and suitability
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
- Designated smoking area
Outdoor
- Terrace/Patio
- Beach towels
- Balcony
- Private beach
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Family friendly
- Babysitting or child care
- Kids meals
- Kid-friendly buffet
- Kids' club
- Playground
Bathroom
- Bathtub
- Hairdryer
- Bathrobe
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Media and entertainment
- Cable or satellite TV
Reviews of Kempinski Hotel Cancún
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Cons -
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Pros. The staff showed better than expected attention room to detail and service We attended all of the restaurants and pleasantly surprised at the quality of the food and service
Cons. Nothing
Pros. loved everything. lovely experience
Pros. Great service that is unmatched. A very warm and welcoming atmosphere
Pros. clean quiet location
Cons. Spa is not up to 5 star standards limited dining choices
Pros. Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.
Cons. Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.
Pros. the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
Cons. The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
Pros. This resort has the best beach and pool service we've ever experienced.
Cons. The resort was hosting other large convention-type groups with some immature guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers two award-winning restaurants, Fantino and The Club Grill, along with nine dining outlets. Additionally, guests can enjoy special diet menus, a bar/lounge, and the option to have food delivered to their accommodation.
What are the main concerns about the hotel's dining options?
Some guests found the dining experiences relatively expensive, with average dishes at the hotel's restaurants. Additionally, the breakfast buffet price for 3-year-old children was considered excessive by some visitors.
How is the hotel's customer service?
Guests have praised the exceptional staff, noting their friendliness, helpfulness, and impeccable training. Many visitors highlighted the staff's willingness to go the extra mile to enhance their stay.
What are the main concerns about the hotel's customer service?
Some guests expressed concerns about hidden costs at checkout, mentioning that the hotel charged for various items and services. Additionally, a few visitors encountered confusion between different hotel departments.
What are the hotel's unique offerings for relaxation and leisure?
The hotel provides a spa, two swimming pools, an oceanfront whirlpool, private beach cabanas, and a variety of outdoor activities such as eco-tourism, golf, and beauty salon services. Guests can also enjoy a fitness center and access to a private beach.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Explore Nearby Attractions
Take the time to visit nearby attractions such as Kukulcan Plaza, MUSA Underwater Museum, and La Isla Shopping Village for entertainment, shopping, and dining options.
Consider Club Level
Guests who stayed at the Club level enjoyed access to a full breakfast buffet and food throughout the day, along with top-shelf liquor, providing a quieter and less crowded experience.
Be Mindful of Hidden Costs
Some guests noted that there were unexpected additional charges, such as for certain types of beach chairs and valet parking. It's advisable to inquire about potential extra costs to avoid surprises at checkout.
Check for Room Accuracy
A guest experienced discrepancies between the room description and the actual room received. It's recommended to double-check the room details upon arrival and promptly address any discrepancies with the hotel staff.
Opt for All-Inclusive Options
Consider the all-inclusive package, especially if traveling with children or seeking a quiet and inclusive vacation experience.
Take Advantage of the Spa
Guests appreciated the spa facilities, so consider indulging in a spa treatment for relaxation and rejuvenation during your stay.
Consider Transportation Options
Guests found the hotel a bit far from certain attractions, so it's advisable to plan for transportation to explore the surrounding areas comfortably.
Be Aware of Noise Levels
Some guests mentioned noise issues, particularly in rooms designed in an open space layout. If sensitive to noise, consider inquiring about room options that offer better sound isolation.
Engage with the Staff
Many guests praised the exceptional service provided by the staff, so don't hesitate to engage with them for personalized experiences and assistance during your stay.
Location
What's nearby
- Kukulcan Plaza0.6 mi
- Playa Marlin0.7 mi
- Acuario Interactivo1.1 mi
- Museo Maya de Cancun1.6 mi
- Playa Delfines2.4 mi
- El Rey Ruins2.5 mi
- Playa Chac Mool2.7 mi
- Cancun Golf Club at Pok Ta Pok2.8 mi
- Forum Beach3.1 mi
- Playa Tortugas3.2 mi
- Playa Caracol3.3 mi
- Delphinus Punta Cancún3.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Kempinski Hotel Cancún
Low season | September |
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High season | January |
Average price (weeknight) | $360 |
Average price (weekend night) | $429 |
When to book a room at Kempinski Hotel Cancún
Top tips for your stay at Kempinski Hotel Cancún
- If you’re after a cheap room at Kempinski Hotel Cancún, then you should consider staying during the low season. The cheapest deals can generally be found in September and December.
- Prices can also vary depending on which day of the week you stay. For the best room deals at Kempinski Hotel Cancún, plan to stay on a Wednesday or Monday. The most expensive day is usually Saturday.
- The cheapest price a room at Kempinski Hotel Cancún was booked for on KAYAK in the last 2 weeks was $312, while the most expensive was $538.
- How long should you stay at Kempinski Hotel Cancún? KAYAK users usually book their rooms here for 4 days.
FAQs when booking at Kempinski Hotel Cancún
Why should I stay at The Ritz-Carlton Cancun?
A regular destination for some of the biggest celebrities in the world, you never know who you might bump into in the hallways or out by the pool. Notable faces, including Jennifer Anniston, Leonardo DiCaprio, Meryl Streep, Mark Wahlberg and Eva Mendes, are known to have frequented the resort in the past.
Where can I celebrate a special occasion at The Ritz-Carlton Cancun?
For a memorable evening full of joy and sophistication, reserve a table at The Club Grill. A modern restaurant that excels in Continental cuisine, popular dishes include Caribbean lobster, rib eye steak and cauliflower risotto. The sleek interior offers an ideal setting to toast a birthday or anniversary, with live jazz music every night creating a warm ambience.
What workshops does The Ritz-Carlton Cancun have?
Spend time at The Culinary Center and you’ll return home after vacationing with more skills in the kitchen. Interactive cooking classes teach you the skills and recipes to master Mexican and Italian food, with wine and cocktails to enjoy throughout. Sessions cost roughly 1,900 MXN (approximately 99 USD) and must be booked in advance. Tequila tasting classes are also run.
What packages are available at The Ritz-Carlton Cancun?
If you are looking to get away for an extended period of time, discounts are available when you reserve accommodation for 3 or more nights. Starting from roughly 4,500 MXN (approximately 235 USD) per night, you’ll also receive a complimentary buffet breakfast every morning.
What VIP services are available at The Ritz-Carlton Cancun?
Upgrade to Club Level and receive access to the exclusive lounge where you’ll find delicious snack platters 5 times throughout the day. Premium quality beverages are also available, while personalized concierge and complimentary garment pressing will make you feel on top of the world. Cruise into your Saturday morning by dropping in and catching a live acoustic guitar performance at 9:30 am.
What family-friendly services are offered at The Ritz-Carlton Cancun?
The supervised Ritz Kids camp provides a fun environment for children to play plus an opportunity for parents to escape and relax. Ideal for kids between the ages of 4 and 12, activities include arts & crafts, treasure hunts and organized Mexican games. A tailored health-orientated children’s dining menu can be ordered from at any time of the day. Making life easy for parents with young bubs, guestrooms are available with cribs, changing tables, soaking tubs, highchairs and bottle warmers.
What fitness classes are run at The Ritz-Carlton Cancun?
Keep active while away on holiday with yoga, hydrobalance, salsa, martial arts and conditioning training. Advanced classes such as beach circuits, reformer Pilates and ironman training offer the chance to push your limits.
What shopping is possible at The Ritz-Carlton Cancun?
Pick up a tasteful present at one of the two onsite boutique stores, La Perla and Escada. Unique products found on the shelves include handbags, shoes and elegant clothes.
What beach amenities are found at The Ritz-Carlton Cancun?
You can reserve a villa down on the white sand and indulge in supreme comfort. Equipped with hammocks, lounge chairs and shade, you’ll be prepared to spend a long day at the beach. Boogie boards and scuba diving lessons are also available.(Prices checked 26/06/19).
Where is Kempinski Hotel Cancún located?
Kempinski Hotel Cancún is located at Retorno del Rey #36 in Hotel Zone, 5.8 miles from the center of Cancún. Kukulcan Plaza is the closest landmark to Kempinski Hotel Cancún.
When is check-in time and check-out time at Kempinski Hotel Cancún?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Kempinski Hotel Cancún.
Does Kempinski Hotel Cancún offer free Wi-Fi?
Yes, Kempinski Hotel Cancún offers free Wi-Fi.
How far is Kempinski Hotel Cancún from the airport?
Kempinski Hotel Cancún is 7.9 miles from Cancun. Kempinski Hotel Cancún is 41.1 miles from Cozumel.
Does Kempinski Hotel Cancún have a pool?
Yes, Kempinski Hotel Cancún has a pool onsite.
How does KAYAK find such great Kempinski Hotel Cancún hotel deals?
KAYAK scours the web for all room deals available at Kempinski Hotel Cancún in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Kempinski Hotel Cancún and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Kempinski Hotel Cancún.
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Value for money | 8.4 |
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Distance to city center | 5.8 mi |
Nearest Airport | Cancun |
Distance to airport | 8.0 mi |