The Pyramid at Grand Oasis is an all-inclusive resort offering access to some of the most beautiful beaches in the world, and all of the amenities that guests are looking for.
The 232 guestrooms and suites are luxuriously-appointed, with features that will ensure guests feel right at home. Upgraded mini-bars are fully stocked with a selection of drinks, soft drinks and snacks. Every guestroom boasts a private balcony with views of the Caribbean Sea or Nichupté Lagoon. Guests can relax with cable television, Wi-Fi, and other comfortable amenities that help to reduce stress.
The resort features the longest swimming pool in all of Cancun. The on-site spa is opulent and offers guests a number of pampering treatments.
The all-inclusive Pyramid at Grand Oasis features a total of 24 restaurants and 27 bars to offer guests meals and drinks any time of the day. Room service is offered as an added guest convenience.
Entertainment offerings are almost endless at the resort. Internationally celebrated musicians and bands perform frequently. Burlesque shows inspire. Comedians leave guests feeling great. Even world-title boxing matches are hosted at the resort.
The hotel offers a fleet of 200 Smart Cars for guests to rent. This allows guests to readily roam and explore all that nearby Tulum and Cancun have to offer.
Offering unlimited meals and easy access to some of the best activities and adventures in Cancun, the Pyramid at Grand Oasis is a great family-friendly destination. It makes a great choice in memory-making romantic wedding destination.
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Pros. Decent facilities but terrible concierge and customer service.
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What are the highlights of the hotel's amenities?
The hotel offers a total of 24 restaurants and 27 bars, a fleet of 200 Smart Cars for guests to rent, and a luxurious spa with pampering treatments.
How is the cleanliness of the hotel rooms and common areas?
Some guests mentioned issues with cleanliness, such as old rooms, leaking pipes, and slow housekeeping. However, others found the rooms very clean and nice.
What can guests expect from the food quality at the hotel?
Opinions on the food quality vary. Some guests found the food good, while others mentioned that the buffets always had the same food and the quality was not great.
Is there any concern about the availability of lounge chairs at the beach and pool?
Some guests mentioned a shortage of lounge chairs at the beach and broken chairs. However, others enjoyed the beach and pool, mentioning great views and nice amenities like hammocks and bali beds.
When is the best time to visit the hotel?
The low season is in September, and the high season is in December. Traveling during the high season may result in busier times and potentially lower service quality.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the Caribbean Sea or Nichupté Lagoon comes highly recommended.
Plan Restaurant Reservations in Advance
Many guests reported difficulty in securing reservations at the resort's restaurants. It is advisable to make restaurant reservations well in advance to avoid disappointment.
Explore Nearby Attractions
The hotel's proximity to attractions like Museo Maya de Cancun, Playa Delfines, and El Rey Ruins makes it convenient for guests to explore the local area. Consider planning visits to these attractions during your stay.
Consider Upgrading to a Master Suite
Guests spoke highly of the luxurious amenities in the hotel's master suites, including spacious bathrooms and stunning beach views. If feasible, consider upgrading to a master suite for an enhanced experience.
Be Mindful of Housekeeping Services
Some guests noted that housekeeping services were not always thorough. It may be helpful to communicate specific cleaning preferences directly with the staff to ensure a comfortable stay.
Utilize the Smart Car Rental Service
The hotel offers a fleet of Smart Cars for guests to rent, providing convenient transportation for exploring nearby Tulum and Cancun. Take advantage of this service for added flexibility during your stay.
Check for Entertainment Schedule
The resort hosts a variety of entertainment events, including live music and shows. Guests are advised to check the entertainment schedule upon arrival to make the most of these offerings during their stay.
Be Prepared for Crowded Facilities
Several guests mentioned that certain facilities, such as restaurants and pools, could become crowded during peak times. Consider planning activities during off-peak hours for a more relaxed experience.
Stay Informed About All-Inclusive Amenities
Some guests expressed a desire for more information about how to take full advantage of the all-inclusive amenities. It is recommended to inquire about the available amenities upon check-in to make the most of the offerings.
Address Room Concerns Promptly
In the event of any issues with the room, such as cleanliness or maintenance, guests are encouraged to promptly notify the hotel staff. The staff is generally responsive to addressing concerns and ensuring a comfortable stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | September |
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High season | August |
Average price (weeknight) | $280 |
Average price (weekend night) | $296 |
Nightly shows create a party atmosphere throughout the resort, with singers, acrobats and comedians taking to the stage. Flash mobs unexpectedly appear so it’s best to keep an eye out. Rollerblade performers and fire twirlers are always a hit with guests. A circus show is held in the lobby bar every evening, with the ability to dine at Red Circus while you watch. If you’re looking to keep the celebrations going later on, head to the resort’s nightclub for some action on the dancefloor.
There is no shortage of options to choose from, however, Cocoa Hippie Chic is a popular choice with fresh seafood served in an alfresco setting. Akeru Asia Lounge is another to put at the top of your list, with handmade sushi that you can wash down with a glass of sake. Joy’s is a laid-back Italian restaurant with live music sure to put you in a festive mood. For a dose of local culture and cuisine, head to Maria Bonita for mouthwatering dishes and mariachi concerts.
Snorkeling equipment, kayaks and stand up paddle boards can be borrowed to take out and explore the crystal clear ocean. If all the action on the sand and in the water is making you hungry, Sian Ka’an Beach Club has tasty wraps and seafood ceviches to keep you satisfied.
A 9-hole golf course is located on-site, providing plenty of opportunity to practice your swing. There is also a climbing wall to scale if you’re not too afraid of heights. Zumba, Pilates, core training, spin and yoga classes are run so that you can maintain your exercise routine. Beach volleyball, basketball, soccer and water polo games are organized too.
Notify the resort that you are visiting on your honeymoon or for your anniversary and you will receive priority check-in, a complimentary welcome cocktail and bottle of sparkling wine. You may even be in line for an accommodation upgrade depending on the availability of rooms.
A slackline is set up across the pool every day at 1:00 pm offering a chance to test your balance. Foam parties down by the beach and karaoke nights provide a fun opportunity to socialize and spend time with other guests. Red Casino offers a broad range of table games including roulette, poker and blackjack.
Located roughly a 20m drive from Cancun International Airport, catching a cab is a straightforward and popular option. You can expect to pay roughly 760 MXN (approximately 40 USD) for the taxi fare to reach the hotel.(Prices checked 20/06/19).
The Pyramid at Grand Oasis is located at Blvd. Kukulcan, Km. 16.5 in Hotel Zone, 6.4 miles from the center of Cancún. Museo Maya de Cancun is the closest landmark to The Pyramid at Grand Oasis.
Check-in time is 3:00 PM and check-out time is 12:00 PM at The Pyramid at Grand Oasis.
Yes, The Pyramid at Grand Oasis offers free Wi-Fi.
The Pyramid at Grand Oasis is 7.3 miles from Cancun. The Pyramid at Grand Oasis is 40.3 miles from Cozumel.
Yes, The Pyramid at Grand Oasis has a pool onsite.
KAYAK scours the web for all room deals available at The Pyramid at Grand Oasis in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at The Pyramid at Grand Oasis and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for The Pyramid at Grand Oasis.
Value for money | 7.3 |
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Distance to city center | 6.4 mi |
Nearest Airport | Cancun |
Distance to airport | 7.2 mi |