Moon Palace Cancun offers guests all-inclusive luxury in its private slice of paradise. This resort is an excellent choice for families, business travelers, couples, and solo guests who want to bask in the finest lodgings in Cancun while soaking in local culture and adventure.
Moon Palace Cancun offers many activities and entertainment. Water-loving guests can enjoy the exciting Double Wave simulator pool, swim with the dolphins, embark on scuba tours, and indulge in paddleboard yoga. Golfers will adore the Jack Nicklaus-designed golf course complete with 27 holes. The resort will also arrange tours of Cancun and surrounding areas, dazzling guests with trips to the ancient Mayan city, Valladolid and Chichen Itza, the former Mayan capital, and thrilling boat rides to Isla Mujeres.
Accommodations at Moon Palace Cancun are steeped in comfort and grandeur. Rooms, like the Superior Deluxe Ocean View Room, which can sleep four and offers gorgeous views of the Caribbean, and the Ambassador Suite with a double whirlpool bath and private balcony with hammocks, include well-appointed furnishings and all mod-cons.
Dining options at Moon Palace Cancun please foodies of all tastes. Guests can satisfy Brazilian steak cravings at Arrecifes, indulge in ultra-fresh sushi at Momo, and sink their teeth into sizzling fajitas at Los Caporales, all with vegetarian options, too. For drinks, Skybar offers molecular martinis and hookahs, while The Pub is an elegantly-outfitted sports bar.
Aside from its outdoor features, Moon Palace Cancun’s resort amenities cater to guests of all interests. The cutting-edge Playroom is ideal for kids aged four to 12, while adults can enjoy cocktails and dancing at Noir nightclub, and indulge in luxury beauty treatments at the Awe Spa.
Moon Palace Cancun is a welcoming retreat in the heart of the paradisiacal Caribbean.
Things to do
Services and conveniences
Dining
General
Basics
Bathroom
Family friendly
Pool and spa
Media and entertainment
Outdoor
Laundry
Parking and transportation
Accessibility and suitability
Health and safety
Fitness
Bedroom
Workspace
Show reviews that mention
Filters
So much fun! You cannot miss Moon Palace!
Cons. Been several times. Always nice.
Pros. This resort goes a ones and beyond for all if their guests to be having a good time. From children, teenagers, to adults this resort goes above and beyond like I have never seen before. There's always something for everyone. The pools are beautiful with ample amounts to sit. The restaurants are all very good (make reservations at the golf coarse restaurants... We loves the Italian one so much we did it two nights). The entertainment is comparable to that of Las Vegas. The rooms are spacious and cleaned to perfection daily. The landscaping is beautiful. Again, if you are not havingn a good time here then there is something wrong with you. This place was a true paradise with top notch service. I really thought I was in heaven and will most definitely be back next year!
Cons. There was nothing not to like.
Pros. The rooms were beautiful, well-stocked, clean and comfortable. We had a suite with 2 ocean view balconies, a jacuzzi in the bedroom, walk-in closet. It was big and felt luxurious which we enjoyed. The property was clean and well-maintained. The staff was very friendly and attentive.
Cons. The resort is HUGE! We were only there for 4 days and it felt overwhelming to make decisions about where to eat, what to do, etc. It took us a day to orient ourselves because we didn't receive a good orientation to the property when we checked in (they were only interested in getting us to the sales pitch breakfast). The restaurants lacked ambiance and I felt like I was in a Vegas casino in the lobbies. It was also so busy and there were so many people everywhere that I never felt like I was fully relaxed. I spent most of the time on the beach so I wouldn't have to listen to the loud music and games being played by the pools. The sand was white and soft, but the water was covered in seaweed so it wasn't great for swimming. The food was ok, but nothing to write home about. This might be a good choice if you were planning an extended stay, but even if I were going on a longer trip I would not stay here again. I was with a group of friends so it didn't stop us from having a great time (the all-inclusive alcohol helped!) but the resort was not a highlight of the trip.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options like at Moon Palace Cancun?
Moon Palace Cancun offers a variety of dining options to please foodies of all tastes. Guests can satisfy Brazilian steak cravings at Arrecifes, indulge in ultra-fresh sushi at Momo, and sink their teeth into sizzling fajitas at Los Caporales, all with vegetarian options, too.
What activities are available for kids at Moon Palace Cancun?
The cutting-edge Playroom is ideal for kids aged four to 12, providing a range of activities to keep them entertained and engaged during their stay.
What are the best times to visit Moon Palace Cancun?
The low season at Moon Palace Cancun is in September, while the high season is in March. Visitors may want to consider these times for a more personalized and comfortable experience.
How is the cleanliness at Moon Palace Cancun?
Moon Palace Cancun is known for its cleanliness, ensuring that guests can enjoy a hygienic and comfortable environment throughout their stay.
What transportation and parking options are available at Moon Palace Cancun?
Moon Palace Cancun offers free parking and shuttle services, providing convenient transportation options for guests to explore the surrounding areas and enjoy their stay without worrying about parking.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Make Restaurant Reservations Early
Guests advised making restaurant reservations well in advance as some experienced long wait times or were unable to secure a table at their preferred dining venues.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like Wet'n Wild Cancún, El Rey Ruins, and Playa Delfines, which are within a few miles of the resort.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in September, which is mentioned as the low season, to avoid the reported issues with overcrowding during peak times.
Be Mindful of Seaweed on the Beach
Some guests noted that the beach had a significant amount of seaweed, so it's advisable to check the current beach conditions before planning beach activities.
Utilize the All-Inclusive Dining Options
Guests appreciated the variety and quality of food available at the resort's restaurants, so take advantage of the all-inclusive dining options to explore different cuisines.
Plan for Transportation
Some guests suggested that transportation outside the resort could be improved, so consider arranging alternative means of transportation for off-site excursions.
Check for Adult-Only Areas
If you prefer a more adult-oriented experience, consider checking for adult-only areas and activities within the resort to ensure a more tailored experience.
Be Cautious with Valuables
While the resort generally maintains high cleanliness standards, a few guests reported incidents of theft, so it's advisable to secure valuables and report any issues promptly.
Consider Room Privacy
Some guests mentioned a lack of privacy in certain rooms due to their proximity to high-traffic areas, so consider this aspect when selecting accommodations.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | September |
---|---|
High season | January |
Average price (weeknight) | $530 |
Average price (weekend night) | $560 |
In total, the resort features two well-appointed playrooms for children whose activities are always supervised by onsite child care staff. This means children over 4 can be left for a few hours while parents pursue their own activities. The Sunrise Playroom boasts a catwalk, Xbox area, a dollhouse, and even a little theater with cushioned seats that allows children to perform their talent. A baby area for 0-3 year olds can be used with parents supervising. Outside, children will find a monkey bar, swings, and a seesaw. Playroom Nizuc focuses on interactive games and boasts a market, school, video game area, and carousel, to name some of the facilities.
As part of their extensive activity services, the resort wows guests with a diversified evening program, complete with musicals and their signature Mexican Fire Show. Karaoke nights are fun for the whole family and you can showcase your talent on stage, whereas themed parties aim at adults to have fun in the late hours and beyond. Fantastic acrobatic stunts await at this resort, and with the updated schedule you receive upon arrival, make sure to take your favorite picks.
Instead of your everyday executive lounge, relish the resort’s Wired Lounge that welcomes with a well-equipped arcade, a video game room, and a bar where you can recharge with snacks and drinks after gaming away. Being a great hotspot for children, the Wired Lounge is also a fantastic playground for adults where they can mingle and play billiards.
The main Awe Spa is a place where adults of 18+ can relax and enjoy the inviting spa menu available; however, the resort boasts Awe Princess now, which introduces specifically designed treatments for children. Little princesses-to-be can enjoy a fun manicure or pedicure here with any nail varnish they like. Hairdos are also available in the mini-spa, and their Sweet Caramel treatment shows girls how to braid their hair in fun ways. If you are getting married here and want your flower girl to look her best, let her indulge in the Cotton Candy Hairdo for special occasions.
With the resort’s honeymoon package, you are in for a real treat. The package includes breakfast in bed, petit fours brought to your room, wine, a complimentary dinner, and late check-out until 4:00 pm, among more. If you opt for the deluxe version, in addition to all the above, you can also expect a couple’s treatment at the spa, floral arrangements in your room, chocolate-covered strawberries, a romantic dinner, and excursions that can include a snorkel tour and horseback riding.
Going by car will only take about 15min of driving. From the airport, head towards Carretera Aeropuerto Cancun and then merge onto Carretera Tulum Cancun. Following this road, to your left the Entronque del Hotel Moon Palace will pop up and you turn onto that road. From there, follow the signs until your reach the hotel.
Moon Palace Cancun is located at Carretera Cancun-Chetumal Km 340, 11.6 miles from the center of Cancún. Wet'n Wild Cancún is the closest landmark to Moon Palace Cancun.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Moon Palace Cancun.
Yes, Moon Palace Cancun offers free Wi-Fi.
Yes, Moon Palace Cancun offers free parking.
Moon Palace Cancun is 4.5 miles from Cancun. Moon Palace Cancun is 33.3 miles from Cozumel.
Yes, Moon Palace Cancun has a pool onsite.
KAYAK scours the web for all room deals available at Moon Palace Cancun in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Moon Palace Cancun and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Moon Palace Cancun.
Value for money | 7.9 |
---|---|
Distance to city center | 11.6 mi |
Nearest Airport | Cancun |
Distance to airport | 4.5 mi |